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  • December 1987 (Revised August 1990)
  • Case

Florida Power & Light's Quality Improvement Program

Describes a major electric utility's highly successful effort to institute a comprehensive quality improvement program throughout the organization. Designed to be used in a comparative analysis of the quality improvement effort described in Paul Revere Insurance Co.... View Details
Keywords: Organizational Change and Adaptation; Quality; Performance Productivity; Utilities Industry; Florida
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  • 12 Mar 2006
  • Research & Ideas

New Research Explores Multi-Sided Markets

(the quintessential two-sided platform) must serve both men and women. Q: Please give some examples of these markets. A: Examples are pervasive in today's economy and range from dating clubs (men and women), financial exchanges, real... View Details
Keywords: by Sean Silverthorne; Technology
  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

to a body positivity rebranding by the lingerie retailer Victoria’s Secret. Just two weeks later, the cultural moment was amplified when Hulu released a documentary about an association between financier and sex offender Jeffrey Epstein... View Details
Keywords: by John Deighton and Leora Kornfeld
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

office, management is trusted," in the organizations I studied. That strikes me as a pretty wide and low range of levels of agreement. The numbers coincided with the financial performance of each... View Details
Keywords: by James Heskett
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

distribution channel on overall inventory levels and costs. One thing that may have helped generate the HBS offer was an experiment I performed using my own crude version of what would become known as the “beer game.” In my approach, my... View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

PlaNet Finance was a French NGO providing technical support and training services to microfinance institutions (i.e., institutions providing financial services to the poor) and other microfinance actors, rating of microfinance... View Details
Keywords: Martha Lagace
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

ratings are not optimally using publicly available data. We discuss the implications of our findings for advocates and opponents of corporate social responsibility as well as for studies that relate social responsibility ratings to View Details
Keywords: Martha Lagace
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

a hierarchy that flows from the most enduring element, the corporate mission, through values, vision, strategy, and, ultimately, the implementation and monitoring of that strategy via tools such as balanced scorecards and key performance... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

perform better than firms who just connect with their customers physically. Recognize financial constraints. Many customers are facing financial hardship caused by layoffs,... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 31 Jul 2012
  • First Look

First Look: July 31

likely would be difficult to finance externally. We argue that a developed financial system can facilitate exports, and we test three implications. First, a more developed financial system is associated with... View Details
Keywords: Carmen Nobel
  • 20 Mar 2008
  • Working Paper Summaries

Sell Side School Ties

Keywords: by Lauren H. Cohen, Andrea Frazzini & Christopher J. Malloy; Financial Services
  • 25 May 2023
  • News

Brazil’s Nubank Turns 10

Guilherme Lago (MBA 2005) Guilherme Lago (MBA 2005) Ten years after its founding, the Brazilian digital banking startup Nubank recorded all-time record revenues ($1.6 billion) in the first quarter of 2023—doubling its performance over last year, according to The... View Details
Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
  • January 2017
  • Teaching Note

SOHO China: Transformation in Progress

By: Charles F. Wu and Alexander W. Schultz
In 2016 against the backdrop of a challenging Chinese macroeconomic environment, SOHO China, the largest owner and developer of Class-A real estate in Beijing and Shanghai, was struggling to convince analysts of the merits of their new “build-to-hold” strategy. Founded... View Details
Keywords: Merchant Builder; Real Estate Development; Public Markets; China; Shared Office Space; Growth and Development Strategy; Property; Construction; Stocks; Financial Markets; Marketing Strategy; Real Estate Industry; Construction Industry; China
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  • September 2002 (Revised April 2006)
  • Case

Istituto Clinico Humanitas (A)

By: Richard M.J. Bohmer, Gary P. Pisano and Ning Tang
Istituto Clinico Humanitas is a newly built private hospital, south of Milan, Italy, that has attained unusual profitability while treating public system patients. The hospital was built and is managed by Techosp, a subsidiary of Techint, a global engineering and... View Details
Keywords: Health Care and Treatment; Management Analysis, Tools, and Techniques; Management Systems; Infrastructure; Managerial Roles; Integration; Performance; Health Industry; Milan
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  • Article

Operational Efficiency and Effective Management in the Catheterization Laboratory

By: Grant W. Reed, Michael L. Tushman and Samir R. Kapadia
Operational efficiency is a core business principle in which organizations strive to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from... View Details
Keywords: Cath Lab; Catheterization Laboratory; Health Care and Treatment; Performance Efficiency; Management; Performance Productivity; Cost Management; Health Industry
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  • 17 Mar 2015
  • First Look

First Look: March 17

2011, Aegon adopted integrated reporting-a corporate reporting approach that sought to present company performance in a holistic light by considering medium- to long-term issues, stakeholder opinions, and the relationship between material... View Details
Keywords: Sean Silverthorne
  • 2018
  • Working Paper

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details
Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry
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  • Web

HBR Classics - Alumni

Landscape Cause Your Firms Decline CSR or Share Holder Value How to Uncover Hidden Shareholder Value , Brian Hagen, Raymond L. Manganelli Shareholder Value Must Top CEOs Agenda , Gregory T. Carrott, Stuart E. Jackson Ten Ways to Create Shareholder Value , Alfred... View Details
  • 18 Apr 2016
  • Research & Ideas

The Cost of Leaning In

Leaning-in, researchers show that when women choose to negotiate they tend to fare better financially than if they hadn’t. However, women who are forced to always negotiate fare worse than when they can choose when and whether to... View Details
Keywords: by Carmen Nobel
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

incompatibility. We also investigate how factors such as exclusive content and hardware-only adopters affect compatibility incentives. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55682 January 4, 2019 Harvard Business Review How Companies Can... View Details
Keywords: Dina Gerdeman