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      • Faculty Publications  (1,247)

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      • February 2003 (Revised January 2004)
      • Case

      Mission to Mars (A)

      By: Alan D. MacCormack and Jay Wynn
      This case is set in spring 2000, several months after two successive, failed missions to the planet Mars. Students are asked to evaluate the reasons for these failures in the context of NASA's "Faster, Better, Cheaper" program, which was initiated in 1992. They are... View Details
      Keywords: Failure; Change Management; Innovation Strategy; Collaborative Innovation and Invention; Projects; Management; Risk Management; Risk and Uncertainty; Aerospace Industry; Technology Industry
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      MacCormack, Alan D., and Jay Wynn. "Mission to Mars (A)." Harvard Business School Case 603-083, February 2003. (Revised January 2004.)
      • February 2003 (Revised March 2004)
      • Case

      Store24

      By: Susan L. Kulp, V.G. Narayanan and Dennis Campbell
      Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. View Details
      Keywords: Business or Company Management; Balanced Scorecard; Performance Evaluation; Strategy; Retail Industry
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      Kulp, Susan L., V.G. Narayanan, and Dennis Campbell. "Store24." Harvard Business School Case 103-058, February 2003. (Revised March 2004.)
      • January 2003 (Revised October 2012)
      • Case

      Newport Creamery (A)

      By: Paul Marshall and Todd Thedinga
      Describes the operating challenges of Newport Creamery, a Rhode Island-based chain of ice cream restaurants. Profiles the company's transition from longtime family ownership to a real estate developer, the developer's expansion strategy, and the company's subsequent... View Details
      Keywords: Family Business; Crisis Management; Insolvency and Bankruptcy; Food and Beverage Industry; Rhode Island
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      Marshall, Paul, and Todd Thedinga. "Newport Creamery (A)." Harvard Business School Case 803-130, January 2003. (Revised October 2012.)
      • January 2003 (Revised January 2008)
      • Case

      The British Motorcycle Industry at a Crossroads

      By: Jan W. Rivkin
      By 1975, the collapse of the British motorcycle industry is nearly complete. Only one British manufacturer, NVT, remains in operation. In this setting, the British government commissions the Boston Consulting Group to identify and evaluate strategic alternatives for... View Details
      Keywords: Cost; Industry Structures; Business and Government Relations; Mathematical Methods; Competition; Consulting Industry; Manufacturing Industry; Motorcycle Industry; Great Britain
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      Rivkin, Jan W. "The British Motorcycle Industry at a Crossroads." Harvard Business School Case 703-031, January 2003. (Revised January 2008.)
      • January 2003
      • Article

      Economic Evaluation in Orthopaedics

      By: Kevin J Bozic, Aaron G. Rosenberg, Robert S. Huckman and James H. Herndon
      Keywords: Economics; Health
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      Bozic, Kevin J., Aaron G. Rosenberg, Robert S. Huckman, and James H. Herndon. "Economic Evaluation in Orthopaedics." Journal of Bone and Joint Surgery: American Volume 85, no. 1 (January 2003): 129–42.
      • November 2002
      • Background Note

      Strategy and Sources of Motion Picture Finance, The

      By: Mihir A. Desai, Gabriel J. Loeb and Mark Veblen
      This case considers the alternative financing mechanisms for film financing, the evolution of film finance in the United States, and the nature of tax-motivated film financing in the United States and around the world. It develops the strategy driving motion picture... View Details
      Keywords: Film Entertainment; Financial Instruments; Financial Strategy; Financing and Loans; Globalized Markets and Industries; Taxation; Motivation and Incentives; Competitive Strategy; Entertainment and Recreation Industry; United States
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      Desai, Mihir A., Gabriel J. Loeb, and Mark Veblen. "Strategy and Sources of Motion Picture Finance, The." Harvard Business School Background Note 203-007, November 2002.
      • October 2002 (Revised June 2006)
      • Case

      KnowledgeNet (A)

      By: William A. Sahlman and Elizabeth Kind
      Describes the internal reporting package for a rapidly growing company in the e-learning industry. Management must analyze the data in the package and decide what actions to take. They must also decide what to communicate to the board of directors. Contains a... View Details
      Keywords: Internet and the Web; Growth Management; Governing and Advisory Boards; Performance Improvement; Performance Evaluation; Education Industry
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      Sahlman, William A., and Elizabeth Kind. "KnowledgeNet (A)." Harvard Business School Case 803-034, October 2002. (Revised June 2006.)
      • October 2002 (Revised January 2013)
      • Case

      Krispy Kreme Doughnuts

      By: Paul M. Healy
      Krispy Kreme is a rapidly growing firm with a business model that has excited Wall Street. View Details
      Keywords: Business Growth and Maturation; Business Model; Financial Statements; Forecasting and Prediction; Financial Reporting; Performance Evaluation; Business Strategy; Food and Beverage Industry; New York (city, NY)
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      Healy, Paul M. "Krispy Kreme Doughnuts." Harvard Business School Case 103-018, October 2002. (Revised January 2013.)
      • October 2002 (Revised October 2005)
      • Case

      United Parcel Service's IPO

      By: Paul M. Healy, Brett Laschinger and Ajay Shroff
      Examines the valuation of United Parcel Service (UPS) at the time of its IPO in mid-1999. Offers students the opportunity to assess UPS's current performance relative to its major competitor, Federal Express (FedEx), and to judge whether that performance is... View Details
      Keywords: Initial Public Offering; Valuation; Performance Evaluation; Competition; Shipping Industry; Georgia (state, US)
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      Healy, Paul M., Brett Laschinger, and Ajay Shroff. "United Parcel Service's IPO." Harvard Business School Case 103-015, October 2002. (Revised October 2005.)
      • October 2002 (Revised February 2003)
      • Case

      Joe Smith's Closing Analysis (A)

      By: Lynda M. Applegate and Rakesh Khurana
      Highlights giving and receiving feedback in an MBA classroom setting. View Details
      Keywords: Design; System; Performance Evaluation
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      Applegate, Lynda M., and Rakesh Khurana. "Joe Smith's Closing Analysis (A)." Harvard Business School Case 803-046, October 2002. (Revised February 2003.)
      • October 2002
      • Supplement

      NerveWire: A Tale of Two Executives

      By: Nitin Nohria
      A series of five segments that include NerveWire, Inc., A Day in the Life of Malcolm Frank, A Day in the Life of Kirk Arnold, Employee Observations of Malcolm and Kirk, and Malcolm and Kirk Discuss Co-Leadership. View Details
      Keywords: Employees; Leadership; Organizations; Performance Evaluation; Behavior
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      Nohria, Nitin. "NerveWire: A Tale of Two Executives." Harvard Business School Video Supplement 403-806, October 2002.
      • September 2002 (Revised August 2020)
      • Technical Note

      Real Estate Finance: A Technical Note Based on 'Bonnie Road'

      By: Arthur I Segel
      Supplement to (813-186). View Details
      Keywords: Real Estate; Investment Evaluation; Property; Acquisition; Finance; Analysis; Real Estate Industry; New Jersey
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      Segel, Arthur I. "Real Estate Finance: A Technical Note Based on 'Bonnie Road'." Harvard Business School Technical Note 803-030, September 2002. (Revised August 2020.)
      • September 2002 (Revised January 2013)
      • Case

      Siebel Systems: Organizing for the Customer

      By: Robert Simons and Antonio Davila
      Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to... View Details
      Keywords: Organizational Structure; Applications and Software; Business Growth and Maturation; Information Technology; Performance Evaluation; Performance Expectations; Innovation and Management; Technological Innovation; Customer Focus and Relationships; Management Teams; Information Technology Industry; North and Central America
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      Simons, Robert, and Antonio Davila. "Siebel Systems: Organizing for the Customer." Harvard Business School Case 103-014, September 2002. (Revised January 2013.)
      • September 2002 (Revised October 2002)
      • Case

      Oklahoma VISION Project

      By: Lynda M. Applegate and Susan Saltrick
      Describes the two-year-old pilot phase of a public/private initiative in Oklahoma called the Virtual Internet School in Oklahoma Network (VISION) project. VISION was a first-of-its-kind, standards-based, vendor-neutral technology infrastructure developed to enable... View Details
      Keywords: Measurement and Metrics; Internet and the Web; Performance Evaluation; Technological Innovation; Partners and Partnerships; Service Delivery; Innovation and Management; Entrepreneurship; Education; Information Technology Industry; Education Industry; Oklahoma; Western United States
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      Applegate, Lynda M., and Susan Saltrick. "Oklahoma VISION Project." Harvard Business School Case 803-015, September 2002. (Revised October 2002.)
      • August 2002
      • Exercise

      Written Interview Assignment, The

      By: Monica C. Higgins, David A. Thomas and Shoshana Zuboff
      Sets the stage for self-assessment as an integral component in the process of career development. View Details
      Keywords: Performance Evaluation; Personal Development and Career
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      Higgins, Monica C., David A. Thomas, and Shoshana Zuboff. "Written Interview Assignment, The." Harvard Business School Exercise 403-052, August 2002.
      • August 2002
      • Article

      Creativity Under the Gun

      By: Teresa Amabile, Constance N. Hadley and Steven J. Kramer
      If you're like most managers, you've worked with people who swear they do their most creative work under tight deadlines. You may use pressure as a management technique, believing it will spur people on to great leaps of insight. You may even manage yourself this way.... View Details
      Keywords: Creativity; Innovation and Invention; Time Management; Working Conditions; Performance Evaluation
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      Amabile, Teresa, Constance N. Hadley, and Steven J. Kramer. "Creativity Under the Gun." Special Issue on The Innovative Enterprise: Turning Ideas into Profits. Harvard Business Review 80, no. 8 (August 2002): 52–61.
      • July 2002 (Revised August 2003)
      • Case

      Unilever Superannuation Fund vs. Merrill Lynch, The

      By: Andre F. Perold and Joshua Musher
      In 2001, the Unilever Superannuation Fund sued Merrill Lynch for damages of 130 million British pounds. Over the period 1977 to 1998, the Unilever Fund had significantly underperformed the benchmark, and its trustees contended that the poor returns resulted from... View Details
      Keywords: Investment; Lawsuits and Litigation; Performance Evaluation; Agreements and Arrangements; Customer Relationship Management; Risk and Uncertainty; Asset Management; Risk Management; Legal Liability; Financial Services Industry; United Kingdom
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      Perold, Andre F., and Joshua Musher. "Unilever Superannuation Fund vs. Merrill Lynch, The." Harvard Business School Case 203-034, July 2002. (Revised August 2003.)
      • May 2002 (Revised June 2002)
      • Exercise

      Negotiation Self-Assessment

      By: Michael A. Wheeler
      This exercise helps students evaluate their negotiating style on traditional measures of creating versus claiming, and empathy and assertiveness. In just a few minutes, they can see where their natural style lies on a matrix. View Details
      Keywords: Negotiation; Attitudes
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      Wheeler, Michael A. "Negotiation Self-Assessment." Harvard Business School Exercise 902-218, May 2002. (Revised June 2002.)
      • April 2002 (Revised October 2003)
      • Case

      Pension Plan of Bethlehem Steel, 2001, The

      By: Peter Tufano
      Bethlehem Steel's 2001 bankruptcy filing inspires an employee's daughter to evaluate her father's pension plan, weeks after September 11's tragedies exacerbated a weakening U.S. economy and just months before her father planned to retire. Battered equity markets and... View Details
      Keywords: Asset Management; Financial Instruments; Retirement; Steel Industry; United States
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      Tufano, Peter, Zvi Bodie, and Akiko M. Mitsui. "Pension Plan of Bethlehem Steel, 2001, The." Harvard Business School Case 202-088, April 2002. (Revised October 2003.)
      • April 2002 (Revised October 2002)
      • Case

      Andina Bottling Co.

      By: V.G. Narayanan and Alberto Ballve
      Andina Bottling develops an information system for monitoring the performance and operations of its various foreign and domestic subsidiaries. View Details
      Keywords: Operations; Information Technology; Performance Evaluation; Decision Making; Business Subsidiaries; Measurement and Metrics; Business or Company Management; Distribution
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      Narayanan, V.G., and Alberto Ballve. "Andina Bottling Co." Harvard Business School Case 102-040, April 2002. (Revised October 2002.)
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