Employee Benefits - Publications - Faculty & Research

21 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

credit, especially for people who may be traditionally left out of capital markets.” BrightUp blends technology and behavioral science to help under-supported people become more financially healthy, delivering services to the market as an View Details

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called "employee empowerment") as it does on its clients.... View Details

Keywords: by Martha Lagace; Service; Financial Services

21 Mar 2017
First Look

First Look at New Research, March 21

model that explains employees’ moral evaluations of and reactions to referral practices based on the power relationship between a referrer and a hiring manager. Specifically, we predict that employees are more likely to see the acceptance... View Details

Keywords: Sean Silverthorne

01 Sep 2008
News

Alumni Books

demonstrates the benefits of affiliating a business with charities and nonprofits. They include an increase in the bottom line and employee morale as well as a boost to the company’s brand and reputation.... View Details

Keywords: Publishing Industries (except Internet); Information; Management, Scientific, and Technical Consulting Services; Professional Services

24 Jul 2019
Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

this is relevant in many contexts. For example, suppose that you noticed that most of your employees weren’t enrolling in your company’s 401k plan. One interpretation would be that the employees have thought... View Details

Keywords: by Dina Gerdeman

01 Jun 1997
News

Short Takes

schools, have benefited from setting up internal management development programs and facilities in order to maintain a qualified pool of employees. Replicating U.S. business practices in other countries is a very complex challenge,... View Details

Keywords: Judith A. Ross

01 Jun 2014
News

Alumni and Faculty Books for June 2014

which employees act like free agents. The solution? Think of employees not as family or free agents but as allies. Both managers and employees must trust each other enough to... View Details

15 May 2012
First Look

First Look: May 15

the social objective function, tagging generates costs that must be weighed against the benefits it generates through conventional channels. Only tags that are sufficiently predictive of ability, such as disability status, will be used.... View Details

Keywords: Carmen Nobel

December 2003 (Revised May 2004)
Case

Sears Auto Centers (A) (Abridged)

By: Lynn S. Paine

In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

Citation

Educators

Purchase

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

After nearly a decade of uninterrupted growth, strategic consulting firms are now facing one of their most challenging periods in memory, prompting widespread cutbacks in staff and changes to recruiting. How did these firms get to this painful point? In response to... View Details

Keywords: by David Fubini; Consulting

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

that had little impact on productivity. Even today, one can argue that the internet gives and takes away productivity (in terms of mind-numbing activities that contribute little to productivity). However, like the space program, we have undoubtedly View Details

Keywords: by James Heskett

24 Sep 2007
Research & Ideas

The FDA: What Will the Next 100 Years Bring?

agency is also feeling growing pains. Its 9,000 employees and $1.95 billion budget are straining to meet the demands of technological and global change. It has lost key senior managers, and low morale is a growing problem. Can the FDA... View Details

Keywords: by Sean Silverthorne; Biotechnology; Consumer Products; Food & Beverage; Health

30 Mar 2020
Research & Ideas

Readers Ask: I Need Tips for Working at Home

School, studies how location and geographic mobility affect worker productivity and innovation. His research also examines how companies benefit by allowing employees to work remotely. Choudhury answered... View Details

Keywords: by Kristen Senz

01 Jun 2024
News

The Exchange: Chance Encounters

other companies and executives that went remote during the pandemic and are still scared to ask their employees to come back to the office. They don’t want to fight with their employees and risk losing... View Details

Keywords: Jen McFarland Flint

Profile

Anthony Tan

driving endlessly seeking fares. It was an Uber-like app aimed at benefitting beleaguered taxi drivers and making customers feel safer and better served. Unlike Uber, which has upset local taxi markets by launching a competitive force to... View Details

01 Sep 2006
News

East to West

Japan.” A family-controlled but publicly traded company, Sumida was founded in 1956 by Ichiro Yawata, Shiggi’s father. The company reported revenues of 14 billion yen ($112 million) and had 5,200 employees when Shiggi Yawata was appointed... View Details

Keywords: Julia Hanna; Business Schools & Computer & Management Training; Educational Services; Management

May 2024
Supplement

DRSi (B)

By: Richard S. Ruback and Royce Yudkoff

Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced... View Details

Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; Washington (state, US); United States

Citation

Purchase

02 Sep 2014
Research & Ideas

Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping

welfare services leads to an increase in the formation of new companies. (The paper cites a related example: author J. K. Rowling, who wrote the first Harry Potter novel while receiving welfare benefits in the United Kingdom.)... View Details

Keywords: by Carmen Nobel; Health

06 Dec 2021
News

Tipping Point

themselves, Kahawa 1893 cuts out some of the traditional middlemen in the industry. The company works directly with Kenyan coffee cooperatives to source coffee beans that Kahawa roasts in San Francisco. Kahawa originally sold its beans to Bay Area offices, but when... View Details

Keywords: April White; Food Manufacturing; Manufacturing

18 Jun 2012
Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

Protection Act of 2006, which mandated in part that employees be automatically enrolled in a pension plan upon hiring and must choose to opt out rather than opt in—Bohnet, Bazerman, and van Geen decided to apply the theory to evaluation... View Details

Keywords: by Maggie Starvish

Publications