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Show Results For
- All HBS Web
(2,584)
- People (5)
- News (870)
- Research (1,057)
- Events (55)
- Multimedia (30)
- Faculty Publications (582)
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- 24 Jun 2014
- First Look
First Look: June 24
multi-method study of a hospital emergency department (ED) redesign. Before the redesign, people coordinated in ad-hoc groupings, which provided flexibility because any nurse could work with any doctor, but... View Details
Keywords: Sean Silverthorne
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
Honeywell and Litton Industries, and served in the US Department of Defense. He has also served as a director of Goldman Sachs, ExxonMobil, Novartis, Target, the Mayo Clinic,... View Details
Keywords: by Bill George
- 23 Mar 2010
- First Look
First Look: March 23
scheduling affect operational performance and the quality of labor at the stores. The case describes the tasks (both in-store logistics and customer service tasks) that are carried out by store employees at one Dillard's View Details
Keywords: Martha Lagace
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
to care in the use of the Internet, Gerald Nanninga pointed out that the best defense might well be a carefully-crafted strategy that competitors can't replicate even if they are familiar with it . Another... View Details
Keywords: by James L. Heskett
- 22 Jul 2008
- First Look
First Look: July 22, 2008
department stores and a new hypermarket—Nagesh was proud of the way the company had taken retail from its roots in simple transactions to a complete "experience" defined by the luxurious ambiance,... View Details
Keywords: Martha Lagace
- 21 Dec 2009
- Research & Ideas
Good Banks, Bad Banks, and Government’s Role as Fixer
Department should reject mergers that are likely to create more mega banks that are too big to fail. However, we should not attempt to increase competition in the financial sector by reinstating the barriers View Details
- 10 Jan 2011
- Research & Ideas
Is Groupon Good for Retailers?
sales tax can be complicated: if a customer pays $20 to eat food that costs $35 at a restaurant's menu prices, should the customer pay sales tax on $20 or $35? (In Massachusetts, the Department of Revenue... View Details
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
regulatory tradition that developed in the 1920s through the influence of the institutionalists and other progressive liberals. It emphasizes institutionalists acting within both public administrative agencies, such as the Federal Trade... View Details
Keywords: Sean Silverthorne
- 31 Oct 2004
- Research & Ideas
The New CEO’s Wrong Message
called a meeting of all his top managers the next week. He reassured them that they enjoyed his full confidence and that he had no intention of undermining their authority as he had done with the View Details
- 18 Apr 2005
- Lessons from the Classroom
NFL Players Touch Down at HBS
each other as well as with HBS faculty and MBA students. "Usually on the field you just want to knock the crap out of each other," said Je'Rod Cherry, defensive back for the New England Patriots.... View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
The case outlines the key elements of the methodology and the process Morgan Stanley undertook to implement the framework on a worldwide basis starting in 2007 and discusses the challenges and opportunities that managers View Details
Keywords: Sean Silverthorne
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 09 May 2011
- Research & Ideas
Moving From Bean Counter to Game Changer
techniques could not be used without them." Anglo's Approach Anglo Bank's approach stood in stark contrast. Its risk management department included two groups of risk experts: a new guard and an old guard,... View Details
- 19 Oct 2010
- First Look
First Look: October 19, 2010
PublicationsFeeling Good about Giving: The Benefits (and Costs) of Self-interested Charitable Behavior Authors:L. Anik, L. B. Aknin, M. I. Norton, and E. W. Dunn Publication:In The Science of Giving:... View Details
Keywords: Sean Silverthorne
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
Last year, Harvard Business School professor Ranjay Gulati met with the marketing department of a large American corporation and posed a seemingly simple question: What do marketing people actually do?... View Details
Keywords: by Carmen Nobel
- 05 May 2003
- What Do You Think?
Is This a Golden Era for Marketing Productivity?
Summing Up Questions raised in this month's column about the possibility of an era of marketing productivity based on innovative research techniques evoked a number of... View Details
Keywords: by James Heskett
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
This same logic applies to other retailers, such as department stores. If you look at your data, the best customers are probably the customers who end up shopping for china or silverware—departments that some View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
was especially strong when stars were concentrated in a small number of sectors, likely reflecting suboptimal integration among analysts with similar areas of expertise. Control variables ensured that these... View Details
Keywords: Martha Lagace
- 24 Jul 2007
- First Look
First Look: July 24, 2007
business models-a private practice and an academic faculty practice—within the confines of the orthopaedics department of a single medical center. Students assume the role... View Details
Keywords: Martha Lagace
- 05 Jun 2013
- Op-Ed
Corporate Leaders Need to Step Up on Climate Change
Green initiatives are ubiquitous these days, implemented with zeal at companies like Dupont, IBM, Walmart, and Walt Disney. The programs being rolled out—lighting retrofits, zero-waste factories, and carpool incentives—save money and provide a green glow. Most large... View Details
Keywords: by Michael Toffel & Auden Schendler