Publications

November 2015 (Revised February 2016)
Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey

22 Feb 2000
Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

engaging in "venture philanthropy," rangingfrom The Entrepreneurs' Foundation in Silicon Valley to New Profit, Inc. inBoston. "Now we want to go further and ask, 'How can we look atthe Social... View Details

Keywords: by Anne Kavanagh

01 Oct 2024
Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

incumbent president. “A significant increase in bond yields also occurs that corresponds to 5.9 basis points over a four-year period,” Kempf and Tsoutsoura say in their new paper. Additional studies have... View Details

Keywords: by Jay Fitzgerald

March 2004 (Revised October 2013)
Case

Innocents Abroad: Currencies and International Stock Returns

By: Mihir A. Desai, Kathleen Luchs, Elizabeth A. Meyer and Mark Veblen

What do international stocks contribute to the portfolio of a U.S. investor? How do currencies interact with stock price movements in determining the benefits of international diversification? This case helps students compare the risks and returns of foreign stock... View Details

March 2006 (Revised November 2006)
Case

China: To Float or Not To Float? (D)- Bank of America's Strategic Investment in China Construction Bank

By: Laura Alfaro, Rafael M. Di Tella and Ingrid Vogel

With its $3 billion investment in Chinese state bank China Construction Bank, Bank of America--the second U.S. bank behind Citigroup in terms of assets and market capitalization--was one of several foreign banks directly participating in China's banking sector reform.... View Details

Keywords: Currency Exchange Rate; Banks and Banking; Foreign Direct Investment; International Relations; Banking Industry; China; United States

November 2015 (Revised February 2016)
Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey

Robin is the George Gund Professor of Finance and Banking at Harvard Business School. He serves as the Senior Associate Dean for Faculty Development and Research. He is past faculty director of the Behavioral Finance and Financial Stability project, chair of... View Details

Keywords: financial services; financial services

Web

BiGS Fellows | Institute for Business in Global Society

Institute for New Economic Thinking (INET) The financial economics of sustainability and climate change As business strives to reduce carbon emissions and transition to clean energy, Gasparini plans to study the View Details

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

in diverse markets proved a significant challenge. Still, supreme overconfidence and perverse financial incentives led to a gladiator culture in... View Details

Keywords: by Martha Lagace; Energy; Utilities

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

question actually 'Why'?" What is the public's role in a meltdown? What do you think? Original Article Over the past several years, we have witnessed a variety of "meltdowns," ranging from View Details

Keywords: by Jim Heskett; Energy; Utilities

02 Apr 2018
Research & Ideas

Is 'Gut Feel' a Good Reason to Invest in a Startup?

published in the Academy of Management Journal. Behavioral psychologists typically divide decision-making processes into two types. Type 1 is characterized by impulsive, instinctual, emotional reactions,... View Details

Keywords: by Michael Blanding; Financial Services

23 Sep 2021
News

Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies

consequences of our actions—not only for financial and physical capital but also for human, social, and natural capital.” HBS Professor George Serafeim discusses impact-weighted accounts during the first virtual talk View Details

Keywords: Margie Kelley

2009
Working Paper

Do Analysts Follow Managers Who Switch Companies? An Analysis of Relationships in the Capital Markets.

By: Francois Brochet, Gregory S. Miller and Suraj Srinivasan

We examine the importance of professional relationships developed between analysts and managers by investigating analyst coverage decisions in the context of CEO and CFO moves between publicly listed firms. We find that top executive moves from an origin firm to a... View Details

Keywords: Business and Stakeholder Relations; Capital Markets; Decisions; Managerial Roles; Financial Institutions; Investment; Market Participation; Public Ownership; Relationships