Crisis Response Plans - Publications - Faculty & Research

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From C-Suite to CEO - Alumni

responsibility management. To build these skills consider these paths forward: Ask, and Ask for More Be transparent with your current CEO and Board Members about your career goals in order to gain insight into succession View Details

12 Mar 2021
News

My Favorite Case

balancing my left and right brain. It probably also explains why my last four cars have been sporty SUVs. —Paige Arnof-Fenn (MBA 1991) Back to top “Johnson & Johnson: The Tylenol Tragedy” J&J was confronted with a major crisis in October... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

performance indicators that shifts strategic decision making to customer-facing edges of the organization. Others advocate less sweeping but still significant changes: Housing the budgeting and strategic planning functions in one office,... View Details

Keywords: by Loren Gary

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

The COVID-19 pandemic made remote work more the norm than the exception, and now many companies are struggling to map out a hybrid plan that both managers and employees can embrace long term. With return-to-work policies in flux, this is... View Details

Keywords: by Michael Blanding

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Credential of Leadership, Impact, and Management in Business | HBS Online

leadership development plan Various video uploads to practice what you’ve learned throughout the course Term 2 Course Elective (Term 2) CLIMB features two electives: one finance elective (any course in the Finance & Accounting topic area)... View Details

03 Apr 2012
First Look

First Look: April 3

take on leadership responsibilities when delivering care. Evidence suggests that effective clinical leadership yields superior clinical outcomes. However, few residency programs systematically teach all residents how to lead, and many... View Details

Keywords: Carmen Nobel

23 Aug 2016
First Look

August 23, 2016

of principles for responsible investment, a standard that falls well short of integrating ESG considerations into their investment decisions. Myth Number 3: Companies cannot influence the kind of shareholders that buy their shares, and... View Details

Keywords: Sean Silverthorne

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

February 2021, for example, 72 percent received stimulus checks and half of them planned to invest those funds. To test their work further, researchers examined how Hong Kong’s similar cash payouts affected its markets, and found a... View Details

Keywords: by Rachel Layne; Financial Services

09 Mar 2022
Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

researching the Nord Stream 2 natural gas pipeline linking Russia and Germany. In an interconnected corporate world, he says, the pipeline project illustrates how inseparable politics and business are, especially at the edges of old Cold War battle lines smoldering... View Details

Keywords: by Avery Forman; Energy

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

than the others? Does there always have to be a corporate justification? Will we see any trends? A: As I describe in the book, the paths to values are many and varied. Some managers arrive by way of a crisis or scandal, and others by way... View Details

Keywords: by Carla Tishler

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Design Thinking Course | HBS Online

models to make innovations easier to adopt. Highlights Match Mental Models, Reduce Complexity, and Prevent Errors Developing Research-Based Personas Anticipate Needs, Recognize Constraints, and Show Responsiveness Show Hide Details... View Details

September 2021 (Revised March 2024)
Case

Bühler: Mobilizing Industry around a Common Purpose

By: Ranjay Gulati, Franz Wohlgezogen and Malini Sen

Bühler Group, a Swiss multinational processing technology provider, started by selling machines for processing grains and later transitioned into selling food processing solutions. A family-owned business in the fifth generation, Bühler’s high-end milling, grinding,... View Details

Keywords: Family Business; Customer Focus and Relationships; Machinery and Machining; Corporate Social Responsibility and Impact; Mission and Purpose; Innovation Leadership; Switzerland

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Educators

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13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

perpetrators of the genocide now stationed in refugee camps and planning to return and continue the violence. This had a negative impact on the NGO community, and some NGOs chose to withdraw. Another potential setback is that while a... View Details

Keywords: by Manda Salls

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

from home? The responses I've been getting are fairly positive: "It's going pretty well. In the future, I might like to alter my schedule to include at least some portion of my time working from home." Many of us have... View Details

Keywords: by James Heskett

08 Oct 2013
First Look

First Look: October 8

population and per capita consumption growth, the limited nature of resources and sinks, and the responsibility and exposure of firms to ensuing ecological risks and costs. We then discuss how an operations management lens contributes to... View Details

Keywords: Sean Silverthorne

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

both of which she’d later use at the helm of the beauty brand. Yet, as Leahy notes, she didn’t plan out a career in beauty. Instead, she tested out different hypotheses and followed her curiosity. Some early stops in her career included... View Details

21 Nov 2019
Research & Ideas

Do TV Debates Sway Voters?

posts. Those who voted for a candidate other than the one they originally planned did so only when new information emerged about the candidates or new issues gained salience during the campaign. Debates didn’t shift elections’ outcomes.... View Details

Keywords: by Danielle Kost

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

and which will be most responsive to email campaigns, information that firms can use to improve marketing strategy and return on investment. “Companies are leaving money on the table,” says Ascarza, because they don’t know how to use most... View Details

Keywords: by Kristen Senz; Retail; Service

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

responsibilities – like being a good son or having a financially stable career for instance – deserved the sunlight. For 26 years, this meant putting a lock on my self-expression. I only applied to colleges on the East Coast far from... View Details

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

can come when work life and home life become entangled. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) Your CEO Succession View Details

Keywords: by Tsedal Neeley

Publications