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  • April 1999 (Revised March 2002)
  • Case

Aluminum Smelting in South Africa: Alusaf's Hillside Project

With prices at all-time lows at the beginning of 1994, South Africa's sole primary aluminum producer--Alusaf--is considering building the world's largest greenfield smelter. Using cost estimates in this case, students can evaluate the relative cost position of this... View Details
Keywords: Metals and Minerals; Analysis; Markets; Profit; Capital; Industrial Products Industry; South Africa
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Corts, Kenneth S. "Aluminum Smelting in South Africa: Alusaf's Hillside Project." Harvard Business School Case 799-130, April 1999. (Revised March 2002.)
  • 20 Apr 2021
  • Cold Call Podcast

What Went Wrong with the Boeing 737 Max?

Keywords: Air Transportation
  • April 1997
  • Background Note

Using ABC to Manage Customer Mix and Relationships

By: Robert S. Kaplan
Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details
Keywords: Customer Relationship Management; Activity Based Costing and Management
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Kaplan, Robert S. "Using ABC to Manage Customer Mix and Relationships." Harvard Business School Background Note 197-094, April 1997.
  • August 2012 (Revised November 2012)
  • Case

Colorscope, Inc. (Abridged)

By: V.G. Narayanan
A small company in the graphic design business faces severe price competition. The company must respond by cutting costs and making process improvements. View Details
Keywords: Cost Management; Price; Business Processes; Performance Improvement; Competition; Fine Arts Industry
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Narayanan, V.G. "Colorscope, Inc. (Abridged)." Harvard Business School Case 113-025, August 2012. (Revised November 2012.)
  • August 2016 (Revised June 2018)
  • Teaching Note

VMD Medical Imaging Center

By: Susanna Gallani and Eva Labro
VMD Medical Imaging Center addresses a number of issues related to the role of costing systems in organizations and the challenges impacting their design and maintenance as the organization grows and develops over time. This teaching note begins by offering detailed... View Details
Keywords: Strategy; Cost Management; Management Systems
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Gallani, Susanna, and Eva Labro. "VMD Medical Imaging Center." Harvard Business School Teaching Note 117-003, August 2016. (Revised June 2018.)

    Robert S. Kaplan

    Robert S. Kaplan is Senior Fellow and Marvin Bower Professor of Leadership Development, Emeritus at the Harvard Business School. He joined the HBS faculty in 1984 after spending 16 years on the faculty of the business school at Carnegie-Mellon University, where he... View Details

    Keywords: health care; nonprofit industry
    • 03 Oct 2007
    • Research & Ideas

    Dealing with the ‘Irrational’ Negotiator

    greater potential cost to themselves. When you use the "irrational" label, you limit your options, because there is not much you can say to someone who you truly believe is unable to reason, uninterested in fulfilling her own... View Details
    Keywords: by Deepak Malhotra & Max H. Bazerman
    • October 2019
    • Case

    Regtech at HSBC

    By: Aiyesha Dey, Jonas Heese and James Weber
    Mark Cooke, Global Head of Operational Risk, needed to decide between a traditional regulatory control system and a new regtech system to manage non-financial risks. Non-financial risks failures such as money laundering and tax evasion had cost HSBC billions of... View Details
    Keywords: Risk Management; Banks and Banking; Collaborative Innovation and Invention; Banking Industry; Information Technology Industry; United Kingdom; United States
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    Dey, Aiyesha, Jonas Heese, and James Weber. "Regtech at HSBC." Harvard Business School Case 120-046, October 2019.
    • December 1997
    • Case

    Wriston Manufacturing Corporation

    By: Janice H. Hammond
    Wriston Manufacturing is a broad-line maker of components for the automotive industry. It has developed a network of nine plants as its product line has grown. Newer, higher-volume products tend to be made in newer, focused, high-volume plants, while older product... View Details
    Keywords: Decision Choices and Conditions; Cost Management; Business or Company Management; Production; Performance Efficiency; Auto Industry
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    Hammond, Janice H. "Wriston Manufacturing Corporation." Harvard Business School Case 698-049, December 1997.
    • 15 Apr 2012
    • News

    Why Medical Bills Are a Mystery

    • October 1991 (Revised September 1998)
    • Case

    Maxwell Appliance Controls

    By: Robert S. Kaplan
    A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
    Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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    Kaplan, Robert S. "Maxwell Appliance Controls." Harvard Business School Case 192-058, October 1991. (Revised September 1998.)
    • December 1996 (Revised February 1998)
    • Case

    Colorscope, Inc.

    By: V.G. Narayanan and Joseph Cha
    A small company in the graphic arts business faces severe price competition. The company must respond by cutting costs and making process improvements. View Details
    Keywords: Cost Management; Price; Business Processes; Performance Improvement; Competition; Fine Arts Industry
    Citation
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    Narayanan, V.G., and Joseph Cha. "Colorscope, Inc." Harvard Business School Case 197-040, December 1996. (Revised February 1998.)
    • 17 Dec 2009
    • Working Paper Summaries

    Integrity: Without It Nothing Works

    Keywords: by Michael C. Jensen
    • April 1995 (Revised April 1995)
    • Case

    Pillsbury: Customer Driven Reengineering

    By: Robert S. Kaplan
    Pillsbury is transforming itself from an integrated producer of flour and bakery products to a value-added supplier of premium branded products. After initial successes applying activity-based costing to manufacturing operations, two senior executives decide to... View Details
    Keywords: Organizational Change and Adaptation; Production; Cost Management; Activity Based Costing and Management; Customer Value and Value Chain; Food and Beverage Industry
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    Kaplan, Robert S. "Pillsbury: Customer Driven Reengineering." Harvard Business School Case 195-144, April 1995. (Revised April 1995.)
    • Article

    A Public Option Can Be a Triple Win for U.S. Healthcare

    By: Regina E. Herzlinger and Richard Boxer
    The United States needs to control healthcare costs and quality while reaching universal coverage. The strongest choice is a public option that allows people to choose between Medicare and private payers. But a public option needs sustainable financing mechanisms that... View Details
    Keywords: Healthcare; Public Option; Universal Health Coverage; Health Care and Treatment; Cost Management; Quality; United States
    Citation
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    Herzlinger, Regina E., and Richard Boxer. "A Public Option Can Be a Triple Win for U.S. Healthcare." Health Management, Policy and Innovation 4, no. 3 (December 2019).
    • Jun 11 2018
    • Testimonial

    Transforming Outcomes in Health Care

    • 01 Jul 2018
    • News

    The IRS Can Save American Health Care

    • 15 Dec 2014
    • Research & Ideas

    Deconstructing the Price Tag

    When a company sets a price for a product, shoppers typically have no idea what it costs to produce that item. But it turns out that consumers reward efforts to lay out these figures—to deconstruct the price tag. In fact, new research... View Details
    Keywords: by Dina Gerdeman; Retail
    • August 2001
    • Background Note

    Work Methods Design: Note on Time Standards

    By: H. Kent Bowen
    Looks at production design. Helps students observe and work with procedures and consider cost reduction ideas using a view of methods improvement. View Details
    Keywords: Cost Management; Management Practices and Processes; Standards; Production; Performance Improvement; Perspective
    Citation
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    Bowen, H. Kent. "Work Methods Design: Note on Time Standards." Harvard Business School Background Note 602-066, August 2001.
    • 14 Jul 2006
    • Op-Ed

    The Case for Consumer-Driven Medicaid

    for the private sector's consumer-driven experiences with lower-income populations, the experience of Whole Foods, a supermarket chain, is instructive. As of 2004, its employees, primarily blue collar, have saved $14 million in health savings accounts, while View Details
    Keywords: by Regina E. Herzlinger
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