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  • Web

Skydeck - Alumni

Greenwald (MBA 1993) on navigating the new world of video meetings and the interpersonal communication principles that transcend medium “Walking a Tightrope” Author Sheryl WuDunn (MBA 1986) on working class America’s economic fragility and how the View Details
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

Burnout, retention, and renewed labor organization are critical challenges for leaders, especially amid COVID-19 and a looming recession. Leaders must ask themselves: What is it about my organization’s culture that is contributing to such... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • Web

Topics - HBS Working Knowledge

Stakeholder Relations (4) Business or Company Management (19) COVID-19 (127) Capital Markets (13) Capital Structure (1) Capital (65) Cash Flow (1) Cash (2) Central Banking (2) Change Management (67) Change (116) Civil Society or Community... View Details
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

The COVID-19 pandemic made remote work more the norm than the exception, and now many companies are struggling to map out a hybrid plan that both managers and employees can embrace long term. With return-to-work policies in flux, this is... View Details
Keywords: by Michael Blanding
  • Web

2023 Reunion Presentations - Alumni

recovering value for customers, creditors, and investors and restoring confidence in this industry (and the financial sector more generally). Slides (pdf) Health Care Innovations in the Age of COVID-19 Professor Regina Herzlinger (DBA... View Details
  • Web

Building the On-Demand Workforce - Managing the Future of Work

and how they are using digital platforms to acquire talent. A third-party survey firm administered this survey between December 2019 and January 2020 (prior to the COVID-19 pandemic) to 700 U.S. business leaders in companies with revenues... View Details
  • 01 Sep 2023
  • Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

manager at Gavi, the Vaccine Alliance, he supported the refresh of Gavi's corporate strategy, integrating learnings from COVAX (a global response to end the COVID-19 pandemic co-led by Gavi and the WHO) into its core operations.... View Details
  • Web

Faculty & Researchers - Managing the Future of Work

Business School, January 2022. With Manjari Raman. Hidden Workers: Untapped Talent , Report, Harvard Business School and Accenture, September 2021. With Manjari Raman, Eva Sage-Gavin, and Kristen Hines. The Future of Boston's Workforce: The path forward from View Details
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

At the end of 2020—seven months after COVID-19 had sent the airline industry into a tailspin and five months after George Floyd’s murder by Minneapolis police provoked nationwide protests for racial justice—Delta Air Lines CEO Ed Bastian... View Details
Keywords: by Lane Lambert; Air Transportation
  • 13 Jul 2021
  • Research & Ideas

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets

didn’t track political content specifically, they collected tweets during the early days of the COVID-19 pandemic, when the crisis and government response to it dominated news cycles. "It's the first time in US history that negativity... View Details
Keywords: by Kristen Senz; Media & Broadcasting
  • 25 Jul 2023
  • Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

advocates from the Bill & Melinda Gates Foundation, recently discussed the approach at a seminar hosted by the Institute for the Study of Business in Global Society (BiGS). COVID-19 heightened urgency for global action After... View Details
Keywords: by Esther Schrader; Pharmaceutical; Health
  • Web

Human Behavior & Decision-Making - Faculty & Research

event help account for experience effects, priming effects, and the interaction of the two in shaping beliefs. Keywords: Expectations ; Memory ; COVID-19 Pandemic ; Risk and Uncertainty ; Cognition and Thinking Citation Read Now Purchase... View Details
  • Web

The Caring Company

benefits for employees are more likely to see better outcomes such as higher retention and better engagement. Read the report Media Coverage The Care Economy Joseph Fuller & Kayla Lebovits 26 Aug 2020 | Behind Bundle Podcast How companies can support their employee... View Details
  • October 2024
  • Article

Challenges and Facilitators in Implementing Remote Patient Monitoring Programs in Primary Care

By: Ruth Hailu, Jessica Sousa, Mitchell Tang, Ateev Mehrotra and Lori Uscher-Pines
Background: The COVID-19 pandemic resulted in greater use of remote patient monitoring (RPM). However, the use of RPM has been modest compared to other forms of telehealth.
Objective: To identify and describe barriers to the implementation of RPM among primary... View Details
Keywords: Health Care and Treatment; Technology Adoption; Health Industry
Related
  • October–December 2022
  • Article

How Psychological Safety and Feeling Heard Relate to Burnout and Adaptation Amid Uncertainty

By: Michaela J. Kerrissey, Tuna Cem Hayirli, Aditi Bhanja, Nicholas Stark, James Hardy and Christopher Peabody
Background: Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood.
Purpose: The aims of this study were (a) to measure feeling heard and (b) to assess... View Details
Keywords: Burnout; Crisis; Psychological Safety; Feeling Heard; Process Adaptation; Interpersonal Communication; Well-being; Health Care and Treatment; Adaptation
Related
  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

In the early days of the COVID-19 pandemic, doctors faced unprecedented challenges. Vital supplies such as facemasks and cotton swabs were in short supply. New protocols had to be developed to isolate infected patients. Treating patients... View Details
Keywords: by Michael Blanding; Health
  • March 2023 (Revised August 2023)
  • Case

Majid Al Futtaim: Adapting the Shopping Mall to the Digital Era

By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2022, as Ahmed Galal Ismail, CEO of Majid Al Futtaim Properties and Fatima Zada, digital and omnichannel director at Majid Al Futtaim Shopping Malls, go over the plans to roll out the omnichannel mall offering for the Mall of the Emirates they... View Details
Keywords: Business Model; Strategy; Information Technology; Technology Adoption; Value Creation; Competition; Expansion; Profit; Corporate Strategy; Retail Industry; Real Estate Industry; United Arab Emirates
Related
  • 08 Dec 2021
  • Blog Post

The Drive to Succeed: Silvio Memme (MBA 2020) and the Transition to Venture Capital

analyzing companies. While it was tempting to broaden his geographic focus, Memme also remained committed to returning to Toronto and dedicated his time to networking with HBS alumni in the area. By spring of his EC year, Memme was in conversations for several... View Details
  • 07 Dec 2021
  • Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time in recent history. The tight job market... View Details
Keywords: by Hise Gibson and Shawnette Rochelle
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

top,” he says. “One thing we learned from COVID-19 is the true value of frontline workers, who were risking their lives while the rest of us were on Zoom calls,” George says. “A leader should be out with the frontline people, so what they... View Details
Keywords: by Lane Lambert