24/7 Work Culture - Publications - Faculty & Research

13 Jan 2016
Research & Ideas

The Problem with Productivity of Multi-Ethnic Teams

When Harvard Business School professor Vincent Pons went to Kenya to conduct research in advance of the 2013 national elections, he discovered surprising lessons about how the ethnic makeup of teams affects the work they do—now published... View Details

Keywords: by Michael Blanding

15 Sep 2011
Research & Ideas

High Ambition Leadership

improvement processes of one kind or another, innovation, and so on. With a few notable exceptions—including Jim Collins's work on "Level Five" leaders, and the treatment of leadership both in my previous book, High Commitment, High... View Details

Keywords: by Martha Lagace

25 Aug 2003
Research & Ideas

Studying Japan from the Inside

deep financial distress and had no choice but seek a foreign partner. Ghosn, who had never worked in Japan but had extensive experiences in other parts of the world, motivated the middle management at Nissan and transformed the View Details

Keywords: by Cynthia Churchwell

06 Aug 2024
Op-Ed

What the World Could Learn from America's Immigration Backlash—100 Years Ago

Alesina, one of the most influential political economists, and I explored these questions before he passed away in 2020. Our work was published recently in the Journal of Economic Literature. We found that anti-immigration arguments tend... View Details

Keywords: by Marco Tabellini

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

the same true for employees today, many of whom are performing their work remotely, outside the traditional office setting? We’ve previously discussed here the need for greater “voice” among “officed” employees as part of the effort to... View Details

Keywords: by James Heskett

06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

New York Times, October 2, 2011, p. BU6 James L. Heskett, Is Profit as a "Direct Goal" Overrated? Working Knowledge, July 2, 2010 James L. Heskett, The Culture Cycle: How to Shape the Unseen Force... View Details

Keywords: by James Heskett

07 Nov 2016
Research & Ideas

Corporate Tax Strategies Mirror Personal Returns of Top Execs

not delve into the psychology behind those choices. He and Silva, now husband and wife, co-authored the 2015 working paper Tax-Minded Executives and Corporate Tax Strategies: Evidence from the 2013 Tax Hikes. A correlation on tax... View Details

Keywords: by Roberta Holland

18 May 2015
Research & Ideas

Advertisers Get Serious About Playing With Their Brands

became the marker," Deighton says. These days, marketing mavens realize that social media is best at building emotional bridges with consumers, done by inviting them to be part of the process. And so they are hard at work inventing... View Details

Keywords: by Dina Gerdeman; Advertising

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

Every public health crisis—whether it’s the availability of highly addictive opioids or junk food marketing to children—prompts consumers to question how far companies will go for profit. It’s not an unwarranted concern. After all, cigarette makers once used... View Details

Keywords: by Danielle Kost; Health

12 Aug 2014
First Look

First Look: August 12

addition, a growing literature has begun to highlight the potential importance of overconfidence in driving entrepreneurial outcomes. Such a mechanism may appear at face value to work like a lower level of risk aversion, but there are... View Details

Keywords: Sean Silverthorne

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations, the ability to work with the... View Details

Keywords: by Jim Aisner; Retail

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

therefore facilitates implementation," says Roberto, who teaches in the School's General Management unit. An e-mail interview with HBS Working Knowledge follows. Martha Lagace: Why should a leader be concerned when he or she hears... View Details

Keywords: by Martha Lagace

16 Nov 2020
Research & Ideas

Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.

accomplish something big together. Silverthorne: Why does group culture seem to matter so much when we thought economic interests dominate everything? Kanter: Modern bureaucratic life was built on the myth that people could come to View Details

Keywords: by Sean Silverthorne

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

red on food service. But Southwest doesn't pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the airline when it comes to pleasing its customers. So we work on... View Details

Keywords: by Deborah Blagg; Service

03 Dec 2007
Research & Ideas

Authenticity over Exaggeration: The New Rule in Advertising

The past 10 years have seen some level of this direct marketing model bear out. But according to an HBS working paper to be published in the Journal of Interactive Marketing, consumers are using technology to learn about marketers, rather... View Details

Keywords: by Julia Hanna; Publishing; Advertising

September 1997 (Revised May 1998)
Case

Mitsubishi Motor Manufacturing of America: The Quest for a Model Workplace

By: Lynn S. Paine and Dale Coxe

This case details the sexual harassment case brought against Mitsubishi Motor Manufacturing of America by nearly 300 female employees in April 1996. The recommendations developed for the company by former U.S. Labor Secretary Lynn Marten are presented. In response to... View Details

Keywords: Ethics; Moral Sensibility; Groups and Teams; Organizational Culture; Organizational Change and Adaptation; Behavior; Attitudes; Problems and Challenges; Working Conditions; Crime and Corruption; Auto Industry; United States

Citation

Educators

Purchase

03 May 2004
Research & Ideas

Business History around the World

Churchwell: What inspired your work analyzing the study of business history around the world? Geoffrey Jones: There were two main factors driving our desire to bring together this survey of the current state of business history worldwide.... View Details

Keywords: by Cynthia Churchwell

30 Apr 2001
Research & Ideas

New Paths to Success in Asia

senior researcher in the Global Research Group who has been working recently with a number of faculty members to develop Asian-based cases for the School's curriculum. "There's one Chinese company, for example, that has established... View Details

Keywords: by Alejandro Reyes & Deborah Blagg

23 Feb 2011
First Look

First Look: Feb. 23

extends existing work demonstrating the importance of political economy explanations for financial development and financial backwardness. It should help to better understand which policies will work for... View Details