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    Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

    Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details

      Measuring Impact, Report of the Impact Measurement Working Group, Social Impact Investing Task Force established by the G8

      View Details

      • 21 Feb 2019
      • Research & Ideas

      Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

      However, the laws did not accomplish this alleged objective. Contrary to the argument used by the Supreme Court in the 2008 case Crawford v. Marion County to uphold the constitutionality of one of the early strict ID laws, we find no... View Details
      Keywords: by Sean Silverthorne
      • 12 Feb 2020
      • Blog Post

      Trying Out New Career Options with SIPs (Short Intensive Programs)

      in case discussions and workshops with current and past CEOs aimed at uncovering the reality of how to best prepare to become CEO and how to function effectively in the role. The course starts by analyzing the pros and cons of early... View Details
      • 18 Mar 2014
      • First Look

      First Look: March 18

      entrepreneurial firms explicitly devoted to making a profitable business out of conserving and returning valuable resources to productive use, while maintaining public sanitation and in many cases offering nascent environmental... View Details
      Keywords: Sean Silverthorne
      • 01 Mar 2014
      • News

      Generation Next

      MBA, she notes, is one sure proof. Mother Parmeshwar, Adi, Nisa and her husband Kalpesh Mehta Photo courtesy of the Godrej Family At HBS, Nisa remained fixated on India. She wrote a paper delving into Agrovet and pulled her class contributions eastward. "No matter what... View Details
      Keywords: Mark Bergen; Godrej Group; Management
      • 02 Dec 2019
      • News

      Championing the HBS Fund

      at HBS. While working to become a doctor made her “not a typical partner,” she enjoyed meeting her husband’s classmates and being introduced to the case method, both of which left a lasting imprint on her. “I’ve been impressed with the... View Details
      Keywords: Colleges, Universities, and Professional Schools; Educational Services
      • 16 Dec 2021
      • Blog Post

      African American Student Union Spotlight on STEM

      as a STEM student, and how did you overcome it? I don't come from a finance background, and it often shows when I'm going through cases or engaging in the classroom. The jargon and concepts are new, but I find solace in breaking things... View Details
      • 13 Nov 2019
      • Research & Ideas

      Don't Turn Your Marketing Function Over to AI Just Yet

      benefits are hard to see.” Receiving information about available products is one benefit to consumers. In the case of government, the marketing scholars who attended the Choice Symposium contend that machine learning will soon augment or... View Details
      Keywords: by Kristen Senz
      • Web

      2024 Reunion Presentations - Alumni

      now, and how will they use their power? Will we see bigger bets on likely blockbusters, more intense competition in areas such as streaming and esports, and more industry consolidation? Drawing on dozens of recent case studies, Professor... View Details
      • 23 Jan 2013
      • Research & Ideas

      Three-Dimensional Strategy: Winning the Multisided Platform

      have no direct affiliation with E Ink. By contrast, Hagiu and Wright present examples that fulfill all of the MSP requirements. In the case of eBay, both buyers and sellers must create accounts with the online marketplace; that... View Details
      Keywords: by Julia Hanna
      • 23 Jun 2008
      • Research & Ideas

      Innovative Ways to Encourage Personal Savings

      savings. They play the lottery heavily. They are optimistic about their future. That characterized more than half of the folks in the survey. I have observed use of the products elsewhere, and wrote a case study about one in South Africa... View Details
      Keywords: by Martha Lagace; Financial Services
      • 19 Feb 2013
      • First Look

      First Look: Feb. 19

      firms face a decoupling risk that leads them to be more likely to enact substantive actions in situations where they are likely to be monitored. Paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2215079   Cases & Course... View Details
      Keywords: Sean Silverthorne
      • Web

      U.S. Steel | Baker Library | Bloomberg Center | Harvard Business School

      TV Bibliography From the Director Site Credits Visit & Contact Us Special Collections Baker Library Search Search Search Slide 1 Intro Homepage Section PHOTOGRAPHY and CORPORATE PUBLIC RELATIONS THE CASE of U.S. STEEL | 1930–1960 From... View Details
      • 13 Jul 2010
      • First Look

      First Look: July 13

      firm boundary. Download the paper: http://www.hbs.edu/research/pdf/10-104.pdf   Cases & Course MaterialsThe HLB Turnaround Lynda M. Applegate, Bhaskar Chakravorti, and Laura WinigHarvard Business School View Details
      Keywords: Martha Lagace
      • 04 Feb 2010
      • What Do You Think?

      What’s the Best Way to Make Careful Decisions?

      it, " the question should not be rational decision making OR intuition, but rather how to combine both." David Kendall said, "In the most difficult case of no-time and high-risk, reliance on 'rational intuition' may be a... View Details
      Keywords: by James Heskett
      • 05 May 2009
      • First Look

      First Look: May 5, 2009

      percent are in the developing world. The first part of this paper explores the economics of HIV and treatment from a social marketing perspective. The second part of the paper uses three specific case histories of successful social... View Details
      Keywords: Martha Lagace
      • 11 Jul 2006
      • First Look

      First Look: July 11, 2006

      century, ownership, location and geography still mattered enormously in international business. They may matter more than in the past. Paper: http://www.hbs.edu/research/pdf/06-052.pdf   Cases & Course MaterialsEdison Schools, Inc.:... View Details
      Keywords: Sean Silverthorne
      • 22 Jun 2010
      • First Look

      First Look: June 22

      culture, how culture persists despite turnover, and why the suggested link between culture and performance may be a case of inverse causality. It finally shows that, from an outsider's perspective, organizations may tend to over-invest in... View Details
      Keywords: Martha Lagace
      • 22 Feb 2022
      • News

      A World of Difference

      understand what to do. For organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for... View Details
      Keywords: Jen McFarland Flint