Publications

12 Jan 2016
First Look

January 12, 2016

medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical practitioners, but with the widespread adoption of... View Details

Keywords: Carmen Nobel

January 1991 (Revised March 2010)
Case

Westchester Distributing, Inc. (A)

By: Robert L. Simons and Robert Boxwell

Focuses on the three-way interaction among internal controls, employee behavior, and incentives. Salesmen are illegally providing kickbacks to customers of this beer-distribution firm. In turn, salesmen are reimbursing themselves by filing fraudulent expense reports.... View Details

Keywords: Financial Reporting; Crime and Corruption; Corporate Governance; Governance Controls; Salesforce Management; Behavior; Motivation and Incentives; Distribution Industry; Food and Beverage Industry

Winter 2015
Article

When One Size Doesn't Fit All: Evolving Directions in the Research and Practice of Enterprise Risk Management

By: Anette Mikes and Robert S. Kaplan

Enterprise risk management (ERM) has become a crucial component of contemporary corporate governance reforms, with an abundance of principles, guidelines, and standards. This paper portrays ERM as an evolving discipline and presents empirical findings on its current... View Details

Keywords: Contingency Theory; Grounded Research; Risk Management; Customization and Personalization

March 2010 (Revised June 2010)
Case

The Greening of DUMBO

By: Robert G. Eccles, Amy C. Edmondson and Abhijit Prabhu

The Brooklyn, New York, neighborhood Down Under Manhattan Bridge Overpass (DUMBO) has seen a revitalization since the late 1970s. The neighborhood's business improvement district (BID) is charged with supplementing New York City's efforts in several areas, including... View Details

Keywords: Transformation; Local Range; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Wastes and Waste Processing; Urban Development; Public Administration Industry; New York (city, NY)

25 Apr 2017
First Look

First Look at New Research, April 25

2017 CA: BVT Publishing Global Marketing Management: A Casebook By: Quelch, John A. Abstract—During the last quarter century, international business was shaken by a revolution in global competition unlike any previously experienced. As... View Details

Keywords: Sean Silverthorne

November–December 2020
Article

The Risks You Can't Foresee: What to Do When There's No Playbook

By: Robert S. Kaplan, Herman B. Leonard and Anette Mikes

No matter how good their risk management systems are, companies can’t plan for everything. Some risks are outside people’s realm of experience or so remote no one could have imagined them. Some result from a perfect storm of coinciding breakdowns, and some materialize... View Details

Keywords: Novel Risks; Risk Management; Crisis Management

Register to Read

March 1991 (Revised May 1991)
Case

New York Life Insurance Co.: Pension Department

By: Robert J. Dolan

Analyzes competition in the pension fund industry. In particular, New York Life must decide whether to compete head-to-head with mutual fund giants by offering record-keeping services or to just continue to focus on selling investment products. Presents the results of... View Details

Keywords: Competition; Financial Instruments; Insurance Industry; Financial Services Industry

March 2014
Article

Choosing the Right Customer

By: Robert Simons

Companies that win in competitive markets identify a primary customer and dedicate maximum resources to meeting that customer's needs. This article will show you how to identify the best primary customer for your business by analyzing perspective, capabilities, and... View Details

Keywords: Strategy Execution; Customer Focus; Organization Design; Accountability; Management Control Systems; Customer Relationship Management; Organizational Design

Web

2022 Reunion Presentations - Alumni

Professor Laura Alfaro + More Info – Less Info Fueled by a series of recent political events and actors, anti-globalization has been growing. From the rise of political platforms pinning blame on openness to imports and immigration to the... View Details

April 2009 (Revised August 2010)
Case

Buro Happold

By: Robert G. Eccles and Kerry Herman

Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each... View Details

Keywords: Training; Entrepreneurship; Leadership Development; Growth and Development Strategy; Management Skills; Organizational Culture; Programs

10 Jan 2017
First Look

First Look at New Research: January 10, 2017

forthcoming HarperCollins Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level By: Sebenius, James K., R. Nicholas Burns, and Robert H. Mnookin (with a forward by Henry A. Kissinger)... View Details

Keywords: Sean Silverthorne

Web

James Sharpe | Baker Library | Bloomberg Center | Harvard Business School

International Robert Higgins Highland Capital Richard Jenrette Donaldson, Lufkin & Jenrette Dean LeBaron Batterymarch Erling Lorentzen Aracruz Dan Lufkin Donaldson, Lufkin & Jenrette Thomas Murphy Capital Cities/ABC Joseph O’Donnell... View Details

Web

Forum - U.S. Competitiveness

profit for the company. Started 24 Jun 2014 Shattering the Myths About U.S. Trade Policy Forum started by Robert Z. Lawrence and Lawrence Edwards The United States economy has to grow faster than its... View Details

September 2020
Case

Walmart Health: Scaling During a Pandemic

By: Robert S. Huckman, Yoonjin Min and Marissa Thiel

Amidst the onset of COVID-19 pandemic in the United States, Marcus Obsborne, Vice President for Health and Wellness Transformation at Walmart was planning to scale its new health care clinic business, Walmart Health, to additional locations in Georgia and beyond.... View Details

Keywords: Health Care and Treatment; Health Pandemics; Health; Service Delivery; Growth and Development Strategy; Health Industry; United States; Arkansas; Georgia (state, US); Texas

13 Sep 2011
First Look

First Look: September 13

whether focusing on its core brands, which currently represent 90% of sales, is a better approach. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512009-PDF-ENG The Expansion of Ping An Robert C. View Details

Keywords: Sean Silverthorne

13 Jul 2010
First Look

First Look: July 13

taken and proposed by the U.S. and European governments. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/110048-PDF-ENG The U.S. Life Insurance Industry Robert C. View Details

Keywords: Martha Lagace

October 2016
Case

U.S. Presidential Campaign 2016: Marketing Communication Strategy

By: Robert J. Dolan

On October 18, 2016, Democratic nominee Hillary Clinton and Republican nominee Donald Trump began the last three weeks of the 2016 presidential campaign by preparing for the next day's third and final presidential debate. Tuesday, November 8 was Election Day, but in... View Details

Keywords: Election Outcomes; Voting Behavior; Voting; Marketing Communications; Political Elections; United States