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Show Results For
- All HBS Web
(9,400)
- People (43)
- News (3,115)
- Research (4,643)
- Events (37)
- Multimedia (42)
- Faculty Publications (1,510)
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
the workplace. Michael expressed that the industry/culture has been disrupted by emerging technological and economic change that forces the lower-retention model. "It looks like we will end up with a very much smaller semi-permanent... View Details
- 13 May 2013
- Research & Ideas
How to Spot a Liar
Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths, which was published in the journal Discourse Processes. Asked why the topic of deception is important to business research, negotiation expert... View Details
Keywords: by Carmen Nobel
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000 passengers. The airline recovered—and... View Details
- 18 Oct 2017
- Research & Ideas
How Economic Clusters Drive Globalization
(Photo source: iStock) Economic cluster theory has been used to describe the growth of many industries, including the automotive business around Detroit, high tech in Silicon Valley, and digital media in Seoul. These regions benefit by a... View Details
- 05 Jun 2009
- What Do You Think?
What Does Slower Economic Growth Really Mean?
Summing Up If not useful growth, what are we measuring? And why? This column does not thrive on general agreement. And this past month discussants came close to general agreement on the proposition that economic growth is not measured properly View Details
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
diffused into the market. The debate was this: Did Microsoft win because its Internet Explorer was the technologically superior product to Netscape Navigator, or was Microsoft just more successful at the distribution end by convincing... View Details
- 19 Sep 2023
- HBS Case
How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?
whether we should adopt AI—but rather, when and how to do so,” says Andy Wu, the Arjun and Minoo Melwani Family Associate Professor of Business Administration at Harvard Business School. Wu’s recent case study and background note, AI Wars... View Details
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
Long Run Survival, the authors find that an organization’s reputation is a crucial factor for long-term success. Less well understood is the key role played by resilience—an organization’s ability to overcome unexpected shocks. The... View Details
Keywords: by Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven View Details
Keywords: by Martha Lagace
- 01 Mar 2004
- Lessons from the Classroom
Mission to Mars: It Really Is Rocket Science
robustness, and flexibility. A "natural experiment" if you like. In 1999, however, the failures of two successive missions aimed at Mars brought the initiative to a halt. In the aftermath, the finger was pointed squarely at FBC as the cause of the failures. I... View Details
Keywords: by Sean Silverthorne
- 06 Oct 2023
- Book
Yes, You Can Radically Change Your Organization in One Week
trust is like a Fabergé egg, and once you break it, you can never rebuild it. Not only is that not true, but you can rebuild it very quickly. We do it through running lots of experiments. Here, we want to have deep humility. We know we're... View Details
Keywords: by Kristen Senz
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
how many customers are sold but by how many are served ” Doing so, he continued, requires business leaders to commit to operating within a set of principles that include honest, transparency, humility, and... View Details
Keywords: by James Heskett
- 03 Nov 2008
- HBS Case
Economics of the Ethanol Business
this is an audacious one." MME completed construction of its plant in February 2005 and quickly ramped up production to 48 million gallons of ethanol annually. By the end of FY 2007, it had posted $23 million in profits but also had... View Details
- 25 Jan 2021
- Book
In a Nutshell, Why American Capitalism Succeeded
How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
- 09 Jun 2021
- Research & Ideas
How Tennis, Golf, and White Anxiety Block Racial Integration
distribution of residents by race. The results were clear: When given the opportunity to do so, White people preferred to design their environments in ways that maximized their exposure to other White people... View Details
Keywords: by Jay Fitzgerald
- 17 Jan 2008
- Research & Ideas
If Marketing Experts Ran Elections
requires the development of a distinctive, appealing message, delivered consistently over time. But politicians can't win by targeting a single niche segment. They have to win a majority on election day, and View Details
Keywords: by John A. Quelch
- 13 Sep 2004
- Research & Ideas
Cash and the Woman-Owned Business
would-be partners are not convinced that women have the necessary financial skills and management savvy. These assumptions are based on several different, but closely related, stereotypes about women, money, and financial management capabilities. They fall into three... View Details
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
maximizing productivity? How do we help employees with work/life balance?” “How to keep people engaged and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and health and family... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Companies Must Forget—and Borrow
founder of the Victors & Spoils ad agency in Colorado, who noted that when his agency sold its majority stake to global communications firm Havas in 2012, he was faced with trying to innovate within a larger, more bureaucratic organization. "How View Details
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
more articles. I trusted the writers about what was happening with COVID. And I relied on the information. And also, there was a column by Arthur Brooks on how to build a life. And I started reading that. And then I was like, well, when... View Details
Keywords: by HBS Staff