by Michael Toffel - Publications - Faculty & Research

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

McMillon’s decisions on the basis of the new criteria proposed by the Business Roundtable. The scale is the time honored F for failure up to A for high excellence. As a Walmart shareholder, what grade would you give Doug McMillon? Why?... View Details

Keywords: by James Heskett; Retail

16 Nov 2015
News

Harvard professor calls trade deal watershed, says economy lags

20 Nov 2011
News

Occupy the Agenda

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

apparently equal applicants." Anshu Vats expressed his enthusiasm by commenting, "If revealing the students' grades leads to an increasingly competitive classroom, great! Welcome to the meritocracy." Others were more... View Details

Keywords: by James Heskett; Education

09 Nov 2015
News

The World's Most Influential Business Thinkers 2015

03 Jan 2008
What Do You Think?

Does Judgment Trump Experience?

Summing Up How is good judgment developed? Whether judgment trumps experience quickly gave way in this month's rich exchange of views to other questions about how (and the extent to which) judgment is developed. Most of those addressing the question agreed with the... View Details

Keywords: by Jim Heskett

07 Jun 2004
What Do You Think?

How Important are Big Ideas?

Summing Up Judging from responses to the June column, big ideas rank high on a list including technology and intellectual property as sources of competitive advantage. But they are only a starting point, outweighed by methods and the... View Details

Keywords: by James Heskett

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

Herzlinger: I've had it. [Laughs.] Just had it! You know, I did my doctoral thesis really by accident in a hospital. That was in 1971, 36 years ago. And at the time, I was astonished at how mismanaged that hospital was and how the most... View Details

Keywords: by Sean Silverthorne; Health

22 Aug 2014
News

The fumbles in Ferguson

27 Sep 2017
News

Uber Faces Potential London Ban

23 Aug 2019
Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

their “agency” at every level will be in the best position to create change. Corporate social responsibility in action Activist CEOs Are Rising Up—and Their Customers Are Listening Are product sales affected by the CEO's stance on... View Details

Keywords: by Sean Silverthorne; Green Technology

March 1998 (Revised March 1999)
Case

Dell Online

By: V. Kasturi Rangan and Marie Bell

Dell started online commerce for its PCs in 1996, and by 1997 had achieved a sales rate of $3 million a day. The case describes the internal process that led to these dramatic results and poses the question of how the firm should leverage this activity to meet Michael... View Details

Keywords: Consumer Behavior; Market Transactions; Goals and Objectives; Business Processes; Distribution Channels; Internet and the Web; Information Infrastructure; Competitive Advantage; Computer Industry; Retail Industry

Citation

Educators

Purchase

12 Jul 2020
Book

The Harvard Business School Faculty Summer Reader 2020

What They Are Reading Jeff Bussgang Two of my books during the “summer of COVID” have been a deep case study into perhaps history’s greatest leader in crisis, The Splendid and the Vile: A Saga of Churchill, Family, and Defiance During the Blitz View Details

Keywords: by Staff

13 Feb 2013
Research & Ideas

5 Weight Loss Tips From Behavioral Economists

Later: Decreasing Impatience over Time in Online Grocery Orders" by Todd Rogers, Katherine L. Milkman, and Max H. Bazerman. TIP #2 - Put your money where your mouth is. Leslie John, now an assistant professor at HBS, led an experiment at... View Details

Keywords: by Carmen Nobel

03 Apr 2009
What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

Summing Up To remain sane and relevant, must we smell the flowers as well as the ozone? This month's question of how much obsolescence business and society (and by implication, we as managers) can absorb brought out both the poets and the... View Details

Keywords: by Jim Heskett; Publishing; Journalism & News

2020
Book

The Power of Experiments: Decision-Making in a Data-Driven World

By: Michael Luca and Max H. Bazerman

Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments—also known as randomized controlled trials—designed to test the impact of changes to an... View Details

Keywords: Experiments; Randomized Controlled Trials; Organizations; Decision Making; Analytics and Data Science; Management Analysis, Tools, and Techniques