User Experience Design - Publications - Faculty & Research

10 Sep 2021
Blog Post

Perspectives on Anti-Racism in the HKS Curriculum

of race and inequity. Led by Professors Khalil Gibran Muhammad and Sandra Susan Smith, the course was designed to ensure a consistent understanding of the race and racism not as tangential to U.S. history, but “at the heart of the... View Details

29 Nov 2010
HBS Case

United Breaks Guitars

Tweets are in the air we breathe. Most of us know that "friend" can also be a verb. Social media are part of the public discourse now, whether or not we're active users of them. A new case coauthored by HBS marketing professor... View Details

Keywords: by Julia Hanna

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

What makes a successful entrepreneurial leader? Is it the technical brilliance of Bill Gates? The obsessive focus on user experience of Steve Jobs? The vision, passion, and strong execution of Care.com’s... View Details

Keywords: by HBS Working Knowledge

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

experience physical improvements? In this paper, we introduce a computer vision method to measure changes in the physical appearances of neighborhoods from time-series street-level imagery. We connect changes in the physical appearance of... View Details

Keywords: Carmen Nobel

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

who view their work as meaningful are more motivated, happier, and more productive. Given these benefits, employers should consider experimenting with rituals as a way to bring employees closer together, whether in offices or in hybrid or... View Details

Keywords: by Kristen Senz

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details

Keywords: by Lane Lambert; Air Transportation

Web

Japan - Global

of local alumni. The panelists shared their experiences about the transformative MBA program, life at HBS, and the financial aid resources available to students. The session served as an invaluable platform for attendees to explore the... View Details

29 Nov 2022
Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

users to reconsider whether they will continue using the platform. Critics say all these radical moves are akin to lighting Twitter investors’ money on fire. But is there a method to Musk’s madness? Andy Wu is an assistant professor of... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Technology

Web

Impact | Social Enterprise | Harvard Business School

first program was launched in 1995 and, since then, the portfolio of programs has provided transformational learning experiences for more than 7,000 social impact executives and board members. Supporting Careers Beyond the classroom, SEI... View Details

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called... View Details

Keywords: by Carmen Nobel; Video Game; Web Services

Web

Tools & Training - Alumni

they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details

Profile

Jean Luo

and designers to understand what drives people and create live features and stories. We were doing something that connected people and made them happy.” Despite her satisfaction, Jean was eager for more education. “I love being in an... View Details

Keywords: Financial Services; Tech

November 2015 (Revised February 2017)
Case

Cisco Systems: In Search of the Next CEO

By: Boris Groysberg, Sarah L. Abbott, Olivia Hull and J. Yo-Jud Cheng

It’s August 2014 and John Chambers is expected to announce his retirement after 17 years as CEO of global technology giant Cisco Systems. Under Chambers’s leadership, Cisco has grown from $2.2 billion in annual revenues and under 4,000 employees to revenues of $46... View Details

Keywords: Leadership; Succession Planning; CEO Succession; Managing Change; Person-organization Fit; Management Succession; Transition; Talent and Talent Management; Change Management; Retirement; Innovation Leadership; Recruitment; Corporate Governance; Experience and Expertise; Technology Industry; Information Technology Industry; United States; San Jose; California

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Technology & Innovation - Faculty & Research

This AI factory, designed to rapidly build and iterate on new AI products, was central to Hillen's vision of giving VideaHealth a competitive edge in the market. VideaHealth’s AI technology aspires to detect dental conditions on x-rays... View Details

Research Summary

Great Negotiator Study Initiative

By: James K. Sebenius

What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

01 Dec 2023
News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

Portrait Project

Katie Kirsch

and rooms furnished with rolling desks and cardboard chairs. This design school flipped my expectations at every turn. I discovered a new way of thinking that revolved around surfacing questions rather than answers, View Details

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting problem between the producers... View Details

Keywords: by Martha Lagace; Energy; Utilities

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

Amazon, last decade Best Buy began with a comprehensive segmentation of its customers. As part of this initiative, the company realized that although 55 percent of its customers were women, most of these women did not enjoy their shopping View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

passion," he says. When employees notice that these two understandings of passion diverge, they experience uncertainty in determining what to do about it. On the one hand, employees may feel a deep appreciation for being in an... View Details

Keywords: by Sean Silverthorne

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