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Show Results For
- All HBS Web
(2,072)
- People (5)
- News (598)
- Research (950)
- Events (7)
- Multimedia (123)
- Faculty Publications (439)
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- 10 Jun 2014
- First Look
First Look: June 10
Risk Officer By: Mikes, Anette Abstract—This paper tracks the evolution of the role of two chief risk officers (CROs) and the tools and processes they have implemented in their respective organizations. While the companies are from very... View Details
Keywords: Sean Silverthorne
- 07 Aug 2007
- First Look
First Look: August 7, 2007
non-profit corporation—must create a new "Dashboard" performance measurement tool to track the effectiveness of its new strategic plan. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107051... View Details
Keywords: Martha Lagace
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
in automating than in informating. Consumers have been forced to conform to the rigors of automation as they track their own packages, make their way through infinite branches in automated telephone systems, waste their time waiting for... View Details
Keywords: by Martha Lagace
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
distracted, overburdened workers on track and maintains nimbleness during a time of rapid change. Frequent check-ins are useful for everything from employee mental wellness to market research. "Good managers improve their team members’... View Details
- 08 Dec 2015
- First Look
December 8, 2015
Harvard Business School Case 716-408 Turkish Airlines: Widen Your World This case tracks Turkish Airlines' transition from regional player to global powerhouse. With an order for 212 aircraft in the first half of 2013, the airline had... View Details
Keywords: Sean Silverthorne
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
day." One month into the entrepreneurial project, teams are encouraged to take a tough look at the work they've done and the feedback they've received, to decide whether they are on the right track or need a radical course correction... View Details
- 06 Nov 2007
- First Look
First Look: November 6, 2007
patients' families in an ongoing organizational learning process. The two-case series is particularly distinctive in tracking an organizational change initiative for almost a decade and, as such, uncovers and promotes discussion of the... View Details
Keywords: Sean Silverthorne
- 02 Jun 2003
- Research & Ideas
Why Have Marketers Ignored America’s Man-of-Action Hero?
makes sense to many people because they are so influenced by the most spectacular fragments of men's consumption that appear on the popular culture radar: Harley rallies in Sturgis, the Million Man March, men howling in the woods à la Iron John, men View Details
Keywords: by Manda Salls
- 01 Apr 2015
- Research & Ideas
The Slow, Steady Battle to Fix Cancer Care
measures: the resources needed to perform an activity, and the time it takes to perform it. Feeley, Kaplan, and a team at UnitedHealthcare are using TDABC to track the costs for the bundled payment pilot. "Bob Kaplan made the point... View Details
- 14 Feb 2012
- First Look
First Look: February 14
decision to "think outside of the box" to turn the institution around, this case tracks profitability and other metrics of success for the state-owned bank. The case ends with Sturzenegger asking: where can he take the bank... View Details
Keywords: Carmen Nobel
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
supply of ethically and environmentally sourced diamonds from artisanal and small-scale mines (ASM) in Sierra Leone. Whether this project would yield a meaningful supply of rough diamonds for De Beers, improve its ability to track... View Details
Keywords: Dina Gerdeman
- 13 Oct 2015
- First Look
October 13, 2015
manufacturing components and processes change, and IT security becomes the job of every function. Companies need different skills and expertise, which creates new imperatives for HR. In the marketing function, the ability to track a... View Details
- 19 Aug 2008
- First Look
First Look: August 19, 2008
perceptions framework is of a single-stage stochastic inventory system with periodic review, constant lead times, infinite supply, full backlogging, linear holding and penalty costs and no ordering costs. Forecasting ARIMA time series requires View Details
Keywords: Sean Silverthorne
- 29 Jan 2007
- Research & Ideas
The Business Press Is a Watchdog that Bites
company, through suppliers or customers at trade shows saying something was weird, or through tracking the names of people who had been involved in fraud in the past and finding another company they're in. The press's next most frequent... View Details
- 05 May 2009
- First Look
First Look: May 5, 2009
effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. For each customer, we track channel usage,... View Details
Keywords: Martha Lagace
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
lasting impact. Reference checks need to be done as in normal hiring situations—recognizing that tracking down referees make take more time and effort. Using recruiters can be a double-edged sword, especially in the current scenario as... View Details
- 04 Jan 2012
- First Look
First Look: January 4
interpretation of and response to these challenges, but external and internal changes may require corresponding changes in a group's core identity. In a qualitative study of longshoremen in San Pedro, California, we observe an evolution in group identity as we View Details
Keywords: Carmen Nobel
- 20 Dec 2016
- First Look
December 20, 2016
how to build performance indicators to monitor financial goals, customer goals, internal process goals, and learning and growth goals. By focusing on these goals, the balanced scorecard gives managers a tracking tool for leading... View Details
Keywords: Carmen Nobel
- 23 Feb 2010
- First Look
First Look: Feb. 23
commercial avoidance through zapping along with eye tracking on 31 commercials for nearly 2,000 participants are used to calibrate the model. New, simple metrics of attention dispersion are shown to strongly predict avoidance. Independent... View Details
Keywords: Martha Lagace
- 05 Aug 2008
- First Look
First Look: August 5, 2008
view leadership as a single-minded track driven by unwavering rules, or "foxes," who assess and re-evaluate their goals and strategies based on ever-changing factors in business, politics, and culture. Covering dynamic... View Details
Keywords: Martha Lagace