Retail Operations - Publications - Faculty & Research

Research Summary

Overview

Michael is interested in research at the intersection of technology and supply chain in corporations, especially retailers. His recent projects have focused on Human-AI collaboration at retailers. View Details

Keywords: Supply Chain Management; Supply Chain; Operations; AI and Machine Learning; Retail Industry

01 Sep 2013
News

A Start-Up with Giddyup

A Start-Up with Giddyup FORD: These boots were made for business. Photo courtesy Sarah Ford Whether you're the real deal or all hat and no cattle, you can cowboy up in style with custom-made boots from Sarah Ford (MBA 2007). Ford founded Texas-based Ranch Road Boots... View Details

Keywords: Retail Trade; Retail Trade

16 Apr 2013
First Look

First Look: April 16

Publications 2006 Stanford University Press Wall Street Research: Past, Present, and Future By: Groysberg, Boris, and Paul M. Healy Abstract—Wall Street equity analysts provide research products and services on publicly traded companies to institutional and View Details

Keywords: Sean Silverthorne

25 Aug 2022
News

The Great Priority Reset

future, airlines will have to make some major operational moves, from reconfiguring cabins to examining the economics of certain routes. Those traveling for pleasure, meanwhile, aren’t waiting—and they are driving change at the airport.... View Details

24 Mar 2014
News

Birchbox Finds Beauty in Bricks and Mortar

Keywords: Nonstore Retailers; Nonstore Retailers

01 Jun 2016
News

Case Study: On the Table

style-driven business, but go with it. —Ted Hibben (MBA 1986) Start the delivery operation but structure it for spin-off, because there’s clearly an opportunity for e-commerce logistics in Mexico. As part of the startup, look for other... View Details

03 Jun 2016
News

Birchbox at Six: Cute Boxes Filled With Makeup Aren't Enough

Keywords: Retail Trade

01 Jun 2016
News

Up by the Roots

When he graduated from high school in 1994, Will Hsu (MBA 2006) had no plans to take over his father’s ginseng farm—there just didn’t seem to be a future in it. Hsu’s Ginseng Enterprises Inc. was one of the largest operations in central... View Details

Keywords: Francis Storrs

18 Mar 2014
News

The Oz of Data Opens the Curtain

Scott Howe Nineteenth-century Philadelphia retailer John Wanamaker famously said, "Half the money I spend on advertising is wasted; the trouble is I don't know which half." Nearly 150 years later, Scott Howe (MBA 1994), president and CEO... View Details

Keywords: Robert S. Benchley; Data Processing, Hosting, and Related Services; Information

01 Mar 2023
News

Elevator Pitch: Spread the Wealth

want to open pathways to ownership for a new generation of investors like Amanda.” “We want to open pathways to ownership for a new generation of investors like Amanda.” Status Update: More than 600 retail and service organizations have... View Details

Keywords: entrepreneurship; stock ownership; customer rewards; employee retention; financial literacy; Securities, Commodities, and Other Financial Investments; Finance

Web

What We Learned in Three Charts: Innovation, Tariffs, and Gig Work | Working Knowledge

economists have predicted that retailers would pass on tariffs imposed by the US government to consumers. While prices have climbed within days after tariff announcements, the magnitude of the change hasn’t kept pace with the scale of the... View Details

01 Jun 2001
News

Virtual Plant Tours and Beer Game Dysfunction

more willing to admit what they don’t understand when they’ve had the opportunity to explore the material interactively online. Sometimes using technology is the best way to prove a point, as the Technology and Operations Management (TOM)... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

04 Sep 2019
News

Action Plan: A New ’Cue

sketch out Pork & Mindy’s—the fast-casual barbecue brand that will have 65 locations in the West and Midwest by the end of 2019, along with a growing retail line. On that white board Corsello identified three obstacles. Two were... View Details

Keywords: April White

01 Sep 2014
News

New Idea: On-Demand Package Delivery

they return to campus this month. On the to-do list? Forging partnerships with e-commerce retailers (which might offer a Boxxify option at checkout) and car services like Uber (whose drivers could deliver packages on the side). Plus, to... View Details

Keywords: Francis Storrs

02 Feb 2018
Working Paper Summaries

Last Place Aversion in Queues

Keywords: by Ryan W. Buell; Retail

27 Sep 2024
Research & Ideas

Charting 'Cheapflation': How Budget Brands Got So Pricey

of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details

Keywords: by Ana Elena Azpúrua

04 Dec 2007
First Look

First Look: December 4, 2007

retail outlets, such that stores with membership fees are more popular even when they offer the same goods at the same prices as stores without fees. Download the paper: http://www.hbs.edu/research/pdf/08-029.pdf Dynamics of Platform... View Details

Keywords: Martha Lagace

September 2005 (Revised January 2006)
Case

Yum! Brands, Inc: A Corporate Do-Over

By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman

Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details

Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Retail Industry; Retail Industry

Citation

Educators

Purchase

10 Mar 2021
News

Action Plan: Brewing Awareness

bitterness of an IPA. To change that, Murad launched White Owl Brewery in his hometown of Mumbai in 2014. A few years later, contract manufactured at plants in northern and southern India, White Owl currently offers four different brews in bottles and cans at View Details

Keywords: Julia Hanna; beer; India; leadership; COVID-19; manufacturing; marketing; Beverage and Tobacco Product Manufacturing; Manufacturing

22 Feb 2022
News

Launch Codes

Pak (MBA 2015) founding member and CMO at Blueland; Alumni track winner, 2019 Forget the Past Sebastian Monroy (MBA 2018) and I launched Zubale as a marketplace to connect independent contractors to consumer goods companies in need of merchandising help. And while we... View Details

Keywords: Dan Morrell; illustrations by Alvaro Dominguez

Publications