Quality Management - Publications - Faculty & Research

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

of the company from Harvard Business School professors Marco Iansiti and Alan MacCormack. Their take: Microsoft wins through effective management of its intellectual property and an ability to spot and react to important trends before... View Details

Keywords: by Sean Silverthorne

16 Aug 2022
Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

most talented entrepreneurs, I have been thinking more and more about what playing offense looks like in 2022-2023. Here’s the six-part playbook I’m hearing: 1. Acquire talent A few years ago, it was impossible to acquire talent. The best engineers, sales reps, and... View Details

Keywords: by Jeffrey Bussgang

10 Feb 2009
First Look

First Look: February 10, 2009

approaches. Finally, the paper reviews the potential role of regional cooperation in mitigating conflict. Download the paper: http://www.hbs.edu/research/pdf/09-086.pdf An Ounce of Prevention: The Power of Public Risk Management in... View Details

Keywords: Martha Lagace

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

when big scandals happen, like Enron and WorldCom, the weak link often turns out to be auditors. Managers are mostly truth-tellers but have incentives to embellish and sometimes commit fraud. So we rely on auditors to mitigate that... View Details

Keywords: by Martha Lagace; Financial Services; Accounting

13 Dec 2016
First Look

December 13, 2016

forthcoming Journal of Investment Consulting Cloaked Trading By: Cohen, Lauren, Dong Lou, and Christopher J. Malloy Abstract—Using a novel, proprietary database of micro-level trading activities by asset managers, we show strong evidence of asset View Details

Keywords: Carmen Nobel

Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

Align your organization around a value-based strategy: Build a firm foundation for exploring and implementing strategy transformation Manage the issues that arise when implementing new approaches Lead strategic and organizational change... View Details

17 Aug 2010
First Look

First Look: August 17

PublicationsAn Investigation of Earnings Management through Marketing Actions Authors:Craig J.Chapman, Thomas J. Steenburgh Publication:Management Science (forthcoming) Abstract Prior research hypothesizes that View Details

Keywords: Martha Lagace

23 Mar 2022
Blog Post

Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit

after undergrad. But Gupta also spent several years at the Pratham Education Foundation, one of India’s largest educational nonprofits—work that earned him a Horace W. Goldsmith Fellowship for social enterprise leadership at HBS. Mahajan, meanwhile, was View Details

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

Henry Ford, their creation of profits and firm value employs relatively few, very well-paid people, exacerbating income inequality in our economy. They have relatively few expenditures for control over the quality of the information... View Details

Keywords: by James Heskett; Advertising; Consumer Products

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

half its value the moment it is driven off the lot? In a recent roundtable interview at HBS, Avery and Schlesinger joined Ryan Buell, an assistant professor in the Technology and Operations Management Unit, to discuss what’s wrong with... View Details

Keywords: by Sean Silverthorne; Auto

Research Summary

Overview

By: Ryan W. Buell

From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details

01 Sep 2023
News

Global Outposts Expand HBS’s Intellectual Footprint

Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital... View Details

Keywords: Jennifer Gillespie

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

Fighting bias will be key Teams formed across department and location boundaries tend to be more diverse. What will it take for these teams to outperform during rockier times? Managing implicit bias will be essential to not only engage... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

December 1999 (Revised March 2000)
Case

Workplace Safety at Alcoa (B)

At the May 1996 annual shareholders meeting, Alcoa CEO Paul O'Neill reported that Alcoa was making great progress toward becoming a world-class leader, both in terms of workplace safety and profitability. This validated of O'Neill's decade-long emphasis on safety as... View Details

Keywords: Safety; Working Conditions; Quality; Cost; Profit; Management Systems

Citation

Educators

Purchase

08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

to a case are about more than the text itself. Lower student evaluations of a case may not neatly correlate with its quality or effectiveness. Cases whose protagonists join the classroom clearly resonate and may even help students to see... View Details

Keywords: by Colleen Ammerman and Boris Groysberg

24 May 2017
News

John J. Brennan, MBA 1980

Express Chairman Emeritus, The Vanguard Group It’s 6 a.m. on a Sunday and Jack Brennan is making pancakes for his grandson, Jack, taking advantage of an opportunity to spend quality time with his namesake as the rest of the family sleeps.... View Details

Keywords: Susan Young

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

middle managers and line employees attempt to execute the explicit strategy. Unfortunately, these strategies often diverge. They are not aligned. And so the potential of the enterprise becomes unrealized. "Strategy therefore becomes... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

employee choice, they must in essence volunteer. Most managers or organizations do not see their employees as part of a volunteer workforce.” The idea that engagement is a personal, one-on-one, matter came through clearly in the comments.... View Details

Keywords: by James Heskett

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

01 Feb 1999
News

Too Much of a Good Thing?

often in the eyes of the beholder. Producers may jump into a saturated market, convinced they will produce better quality goods more cheaply than their competitors. Or, if producers are willing to undersell competitors, they will likely... View Details

Keywords: Garry Emmons

Publications