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Show Results For
- All HBS Web
(1,497)
- People (1)
- News (300)
- Research (967)
- Events (3)
- Multimedia (6)
- Faculty Publications (419)
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- 21 May 2001
- Research & Ideas
From Tigers to Kaleidoscopes: Thinking About Future Leadership
Global Leadership, have a better strategy in mind for leaders. In their essay, "Value Creation: The New Millenium Management Manifesto," they make the case that leadership for the 21st century demands that companies forge a different View Details
Keywords: by Martha Lagace
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
- 01 Nov 2016
- First Look
First Look - November 1, 2016
map the innovation network and its strength. Past innovation network structures are calculated using citation patterns across technology classes during 1975 to 1994. The interaction of this preexisting network structure with patent growth in upstream technology fields... View Details
Keywords: Sean Silverthorne
- 19 Jun 2012
- First Look
First Look: June 19
production, delivery, or quality problems, the supposed savings would be quickly forgotten and Caracappa would bear a heavy responsibility both for the problems and for disrupting an otherwise satisfactory relationship with the long-time... View Details
Keywords: Sean Silverthorne
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
In hardball bargaining, is the other side really making its "absolute final offer" or only bluffing? In a collaborative situation, do you understand everyone's true interests? Are valued customers and colleagues satisfied with their View Details
Keywords: by Michael Wheeler
- 09 Dec 2008
- First Look
First Look: December 9, 2008
project goes poorly, and Hrad is left with the decision of how to rescue the relationship and avoid a similar problem in the future. The case allows the examination of how to manage an outsourcing project and permits a general discussion... View Details
Keywords: Martha Lagace
- 23 Mar 2021
- Book
Succeeding in the New Work-from-Anywhere World
How do we develop concerns for coworkers’ welfare when we work remotely so that we can feel reasonably comfortable interacting with one another? One of the most powerful ways to develop emotional trust with people is by self-disclosure,... View Details
Keywords: by Michael Blanding
- 17 May 2010
- Research & Ideas
What Brazil Teaches About Investor Protection
Financial Development in Brazil, 1882-1950, which studies the relationships between law, corporate governance, and economic development. We also asked him what turn-of-the-century Brazil can teach us about government bailouts today. Sean... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
relationships and their core capabilities and expertise. Given the complexity and uncertainty, sequencing and timing of the projects needed to execute these new opportunities is critical. So too is the ability to establish a process of... View Details
Keywords: by Danielle Kost
- 10 Nov 2003
- Research & Ideas
The Hard Numbers on Social Investments
capital through their network. Results would also help IC members discuss the larger question about the relationship of financial returns and social returns. In short, should capital providers expect some lesser degree of financial... View Details
Keywords: by Manda Salls
- 12 Aug 2008
- First Look
First Look: August 12, 2008
Working Papers Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency Authors: Paharia, Karim S. Kassam, Joshua D. Greene, and Max H. Bazerman Abstract When powerful people cause harm, they often do so indirectly through other... View Details
Keywords: Sean Silverthorne
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
business world. Yet any entrepreneur can attest to the creative power required to build an organization where none existed before. "Look, I made a hat /Where there never was a hat," sings Georges Seurat in the musical Sunday in... View Details
- 04 Jun 2013
- First Look
First Look: June 4
and even though the entrepreneur holds all of the market power in the model. Furthermore, although perfectly competitive investors expect zero alpha in equilibrium, the nature of the three-way interaction results in a correlation between... View Details
Keywords: Sean Silverthorne
- 23 Dec 2008
- First Look
First Look: December 23, 2008
reviews research findings on the leadership challenges of diversity, including the social psychology of similarity and difference, the value of multiple perspectives to problem-solving, the relationship between diversity and firm... View Details
Keywords: Martha Lagace
- 18 Mar 2014
- First Look
First Look: March 18
find that the classification of software applications within this architecture, as being either Core or Peripheral, is a significant predictor of the costs of architectural change. Using OLS regression models, we show that this measure has greater predictive View Details
Keywords: Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
none of the passivity displayed by mass media audiences. This paper categorizes five roles for the interactive consumer and draws implications for marketing practice. It concludes that the balance of power over marketplace meaning-making... View Details
Keywords: Martha Lagace
- 28 Apr 2009
- First Look
First Look: April 28, 2009
since 1980 when compared to firms in Europe or Asia (measured both by sales and by numbers of new product introductions), this essay explores the interplay of regulation, definitions of "patient" and "consumer," and centers of View Details
Keywords: Martha Lagace