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Show Results For
- All HBS Web
(1,136)
- People (2)
- News (143)
- Research (892)
- Events (4)
- Multimedia (15)
- Faculty Publications (537)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis of a consumer's... View Details
- 01 Mar 2024
- News
The Exchange: Takeaways from the Takedown
performed was correlated to his balance sheet and the perception of the entire industry. Is there ever a circumstance in which a leader of a company needs to use puffery to advance a firm or industry? Dey: There is a fine line here as... View Details
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
to answer: Would negative publicity from the accident affect future innovation in that segment of the medical device industry? Would people’s perception of safety issues reduce demand for products using radiation? Do accidents chill... View Details
- 21 May 2018
- HBS Case
How Would You Price One of the World's Great Watches?
there are very few references. There are no anchors here. So the perceived value or perception then becomes an important factor, and by pricing you can shape perceptions.” "Underprice an innovation, and you leave profit on the table.... View Details
- Web
Power and Influence for Positive Impact - Course Catalog
- Identify and describe stereotypes that may bias our perceptions and impede our ability to trust each other. - Evaluate and develop your personal influence style. -Analyze, evaluate, and refine your personal influence style, and identify... View Details
- February 2010
- Article
Conflict of Interest and the Intrusion of Bias
By: Don A. Moore, Lloyd Tanlu and Max Bazerman
This paper presents evidence of performance persistence in entrepreneurship. We show that entrepreneurs with a track record of success are much more likely to succeed than first-time entrepreneurs and those who have previously failed. In particular, they exhibit... View Details
Keywords: Conflict of Interests; Prejudice and Bias; Performance; Entrepreneurship; Market Timing; Competency and Skills; Perception; Business Startups; Resource Allocation
Moore, Don A., Lloyd Tanlu, and Max Bazerman. "Conflict of Interest and the Intrusion of Bias." Judgment and Decision Making 5, no. 1 (February 2010): 37–53.
- 03 Feb 2016
- What Do You Think?
How Do You Hire an 'Impostor'?
sense that (he/she) could have been/done/made more than they did that sounds like a solid hire to me provided their manager is perceptive enough to avoid (him/her) burning out. If the ‘imposter’ however literally can’t ‘see’ how they got... View Details
Keywords: by James Heskett
- 18 May 2021
- Book
Launching a Career in the COVID Economy? Here Are 5 Tips.
fans; Better products, services, and reviews; Faster ways of getting things done; Cheaper ways to keep everything running. Ng advises that if you can further one or more of these goals, you can boost others’ perceptions of your... View Details
Keywords: by Carolyn DiPaolo
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
controversial issues like civil rights and climate change? Two, in terms of consumer response, does CEO activism affect customer perceptions about the company? (They recently discussed the paper in the New York Times.) “What prompted this... View Details
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
Substantive information, which concerns facts or perceptions underlying the negotiation. Procedural information, which helps you understand, manage, and advance the process of negotiating. At the macro level, like a composer learning how... View Details
Keywords: by Kathleen L. McGinn
- 18 Feb 2022
- Blog Post
Short Intensive Program (SIP): Climate Adaptation
industry that has an opportunity to turn an existential crisis into an opportunity: the oil and gas industry. While the oil and gas industry is not on the decline (yet) like the coal industry, it faces strong perception and regulatory... View Details
- 09 Jul 2014
- Research & Ideas
How Business Leaders Can Strengthen American Schools
had very different perceptions of the effectiveness of K-12 education, however: Business leaders characterized the system as "poor and deteriorating" compared to other advanced nations' while superintendents saw it as... View Details
- 12 Oct 1999
- Research & Ideas
A Perfect Fit: Aligning Organization & Strategy
(Please see sidebar.) At the same time, a consultant-facilitator (who eventually can come from within the organization itself) is interviewing the company's top managers about their own perceptions and effectiveness. After an effort that... View Details
Keywords: by Judith A. Ross
- 23 Mar 2003
- Research & Ideas
Globalization: Little Impact on the Continent
own. Africa has still not played the role we'd expect it to play in this messy phenomenon of globalization.— Debora Spar "I think the perception is that globalization is creating more losers than winners," he said. But Papa... View Details
Keywords: by Julie Jette
- 01 Jun 2020
- News
Lesson Plans
as working adults. They may be in for a bit of a rude awakening. Job searching will be a lot harder over the next year than it was in the previous ten years. How is the perception of online education changing? PM: I think the pandemic is... View Details
Keywords: Jen Mele
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
far from ideal. Past efforts to impact perceptions of Israel, spearheaded by the Ministry of Foreign Affairs as well as various Jewish organizations, were mainly aimed at “explaining” Israel’s political position and convincing the world... View Details
Keywords: Dina Gerdeman
- 11 Sep 2012
- First Look
First Look: September 11
decreases the compassion that individuals express to others in need, that this effect is mediated by dampened feelings of empathy and heightened perceptions of unprofessionalism, and that it is circumscribed to bad news that has economic... View Details
Keywords: Sean Silverthorne
- 29 Oct 2020
- Research & Ideas
The COVID Gender Gap: Why Fewer Women Are Dying
people's perceptions over time." Survey respondents also answered questions about how much they agreed with a variety of restrictive public policy measures, including closing schools, shutting down nonessential shops, and imposing... View Details
- 11 Jul 2012
- Research & Ideas
Book Excerpt: ’The Future of Boards’
particularly oversight of the CEO, as well as engaging in the strategy and the direction of the company-is difficult." For directors like this one, the central issue was how much directors could be expected to do. "I think that the expectation of what a board can or... View Details
Keywords: by Jay Lorsch
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
business is to increase its profits," outlined in a New York Times Magazine article in 1970, many advocates of current practice question whether it's even proper to venture outside the price system. This is the widespread perception... View Details