Publications

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

taught management, not leadership. Today, the requirements have changed so drastically. We desperately need this generation to learn how to manage diverse people, and manage through our crises.” The key,... View Details

Keywords: by Lane Lambert

March 2023
Supplement

Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (B)

By: Linda A. Hill and Emily Tedards

In 2018, Ana Owczarzak was appointed to lead Google Ads' new innovation and accelerator team - the Sales Acceleration and Innovation Labs (SAIL). The purpose of SAIL was to offer testing and incubation services for individuals within Google Ads who were developing new... View Details

Keywords: Innovation Leadership; Organizational Culture; Technology Industry; Information Technology Industry; Advertising Industry; United States

August 1997 (Revised June 1999)
Case

Providian Trust: Tradition and Technology (A)

By: F. Warren McFarlan and Melissa Dailey

A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, must completely reposition its management of technology to deal with IT's new... View Details

Keywords: Change Management; Financial Institutions; Business Processes; Organizational Change and Adaptation; Information Technology; Applications and Software; Financial Services Industry

19 Feb 2007
Research & Ideas

Inexperienced Investors and Market Bubbles

MacKay observed in 1852, "even chimney-sweeps and old clotheswomen dabbled in tulips." These days it's not just chimney-sweeps who are lured to investment heartbreak. New research suggests that even professional fund managers—if... View Details

Keywords: by Sean Silverthorne; Financial Services

Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details

16 Dec 2002
Lessons from the Classroom

Marrying Distance and Classroom Education

"It's amazing how much you see with your ears and hear with your eyes in the classroom." You have the visual and auditory environment in the classroom that you don't have online. View Details

Keywords: by Sean Silverthorne

11 Jan 2017
Blog Post

Leadership and Diversity at HBS

After working in financial services for nearly six years, I realized that the skills needed to succeed for the next 20 years of my career were likely to be different than the ones required at the junior ranks. It was important that I further develop my leadership View Details

Blog

HBS Online and Executive Education Leadership: Q+A with Patrick Mullane and Luis Viceira

the organizational structures will likely morph and become more integrated, but not in some single, huge change and not in all areas. We will... View Details

April 2017
Case

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)

By: Tsedal Neeley and Esel Çekin

Galya Frayman Molinas, President of Coca-Cola's Turkish business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded territory with operations across eight additional countries in Central Asia: Armenia, Azerbaijan, Georgia,... View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

05 Feb 2007
Research & Ideas

Business and the Global Poor

interests align? Kash Rangan: At its core, the private sector has always been about value creation—producing goods and services valued by consumers, generating employment, and delivering profits for... View Details

Keywords: by Sean Silverthorne

Web

IT Strategy: Building and Fostering Our Community and Culture | Information Technology

IT Strategy: Building and Fostering Our Community and Culture Strategic Initiative: 5.01 Build and Foster Community and Culture Across HBS IT By... View Details

27 Feb 2006
Research & Ideas

Corporate Values and Employee Cynicism

Business School, have studied the risks and rewards of organizational values in depth using a young, ambitious advertising agency for a field study. What they learned about positive values surprised them,... View Details

Keywords: by Martha Lagace

Research Summary

Organisational Learning in Software Requirements Engineering and Management

The current research project addresses the continuing low success rate of software development projects, which has been frequently reported in empirical studies. For example, the 2004 Chaos Report by the Standish Group found that only 29% of 9,236 application... View Details

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

technology, operations, finance, etc.), different levels in the customer's organizational hierarchy, and different customer regional and line of business organizations.... View Details

Keywords: by Benson Shapiro

28 May 2024
In Practice

Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

is that the types of skills needed are constantly evolving, so many employers prefer workers with a strong foundation in a variety of skills. This allows them to learn quickly and adapt to whatever new... View Details

Keywords: by Rachel Layne

October 1991 (Revised June 1992)
Case

Nigel Andrews and General Electric Plastics (A)

Describes some critical challenges involved in creating employee empowerment. In the context of General Electric's efforts to debureaucratise the company, employees were encouraged to become more "self-confident". This effort, called "Workout," was introduced all over... View Details

Keywords: Organizational Change and Adaptation; Change Management; Organizational Culture; Employees; Manufacturing Industry; United States

April 2024
Case

Dr. Tom Mihaljevic and Cleveland Clinic

By: Linda A. Hill and Lydia Begag

In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details