Publications

Publications

Filter Results: (2,473) Arrow Down
Filter Results: (2,473) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 46 of 2,473 Results →
  • Article

Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT

By: Jonathan G. Rogg, Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang and Benjamin White
Study objectives: Facing increased utilization and subsequent capacity and budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in... View Details
Keywords: Health Care; Bottleneck; Health Care and Treatment; Operations; Health Industry; United States
Related
  • 2014
  • Working Paper

Bridging Science and Technology Through Academic-Industry Partnerships

By: Sen Chai and Willy C. Shih
Scientific research and its translation into commercialized technology is a driver of wealth creation and economic growth. Partnerships to foster the translational processes from public research organizations, such as universities and hospitals, to private firms are a... View Details
Keywords: Innovation; Firm Performance; Public-private Partnership Funding; Translational Research; Small And Medium Enterprises; Partners and Partnerships; Public Sector; Private Sector; Performance; Science-Based Business; Innovation and Invention
Related
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Related
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

results suggest that board of director networks provide economic benefits that are not immediately reflected in stock prices. Paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1651407 Leading in Crises: Observations on the... View Details
Keywords: Sean Silverthorne
  • Web

Symposium - Race, Gender & Equity

relationships in new, or newly urgent, ways. As we applaud the courage many have found to speak and act on their convictions, we also observe instances of backlash and critique. It is this conflict that we aim to unpack, examining the... View Details
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

come forth with questions, and with observations and suggestions that might not seem important enough for a full meeting. Job design may have to take a back seat to immediate needs at this moment because some companies may not be able to... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

for how these changes would be achieved. The Balanced Scorecard played an instrumental role in this process. While the pieces of the strategy existed, they were fragmented; some observers referred to it as "strategy du jour."... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 18 Apr 2016
  • Research & Ideas

The Cost of Leaning In

“Just because we observe women doing well in a particular negotiation situation, it doesn’t necessarily mean all women will do well in that situation” But a recent laboratory experiment shows that when women avoid negotiations, they may... View Details
Keywords: by Carmen Nobel
  • 06 Jun 2018
  • Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

can vote with your feet” Another factor: Employees at call centers like the one observed in the study do not require much specialized knowledge; the best sales staff simply seemed to know the details of what they were selling better,... View Details
Keywords: by Rachel Layne
  • 2013
  • Working Paper

The Appeal of the Appropriate: Accounting, Risk Management, and the Competition for the Supply of Control Systems

By: Anette Mikes
How do certain risk measurements in organizations come to be seen as more reliable and acceptable than others? Taking a multiple-control perspective, I investigate the aftermath of a control debacle at a financial services company (MultiBank), focusing on its insurance... View Details
Keywords: Management Control Systems; Multiple Control Systems; Interactive Control Systems; Performance Measurement; Risk Measurement; Financialization Of Accounting; Institutional Logics; Banking; Risk Management; Fair Value Accounting; Insurance; Financial Services Industry
Related
  • 03 Oct 2018
  • HBS Seminar

Chad Syverson, University of Chicago Booth School of Business

  • 01 Jun 2000
  • News

Going Public: Margaret M. Crotty

world. Her dream is to lead a global organization -- like Save the Children -- that "makes an impact on people all over the world." There is no substitute, she says, for the satisfaction of helping others. "The capacity that people have that goes unseen continues to... View Details
Keywords: Susan Young
  • September 2013
  • Article

Cultures as Learning Laboratories: What Makes Some More Effective than Others?

By: Elaine Mosakowski, Goran Calic and P C Early
With a mandate to globalize, business school educators have increasingly embraced global service learning as an important technique for creating global mind-sets and enhancing cultural understanding in students. While we applaud this movement from the domestic to the... View Details
Keywords: Business Education; Learning; Cognition and Thinking; Cross-Cultural and Cross-Border Issues
Related
  • July 2020 (Revised September 2020)
  • Case

The Honor Foundation: Accessing Special Operations Talent

By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
Related
  • 2014
  • Working Paper

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
Related
  • January 2008
  • Article

Where Will We Find Tomorrow's Leaders?

By: Linda A. Hill
Unless we challenge long-held assumptions about how business leaders are supposed to act and where they're supposed to come from, many people who could become effective global leaders will remain invisible, warns Harvard Business School professor Hill. Instead of... View Details
Keywords: Talent and Talent Management; Globalization; Innovation Leadership; Leadership Development; Leadership Style; Situation or Environment; Personal Characteristics
Related

    Achieving Reliable Causal Inference with Data-Mined Variables: A Random Forest Approach to the Measurement Error Problem

    Combining machine learning with econometric analysis is becoming increasingly prevalent in both research and practice. A common empirical strategy involves the application of predictive modeling techniques to "mine" variables of interest from available data,... View Details
    • 08 Sep 2014
    • Research & Ideas

    The Strategic Way To Hire a Sales Team

    sales managers hire in their own image because how each manager achieved that performance is what got him or her promoted and in a position to hire. But the best results, by far, occur when recruiters can observe the relevant job... View Details
    Keywords: by Carmen Nobel
    • 14 Mar 2023
    • In Practice

    What Does the Failure of Silicon Valley Bank Say About the State of Finance?

    on SVB, and the subsequent run on other regional banks. Many observers postulate that the vulnerability was hiding in plain sight (an unsettling thought), a result of a combination of COVID government stimulus followed by a series of... View Details
    Keywords: by Dina Gerdeman; Financial Services; Banking
    • 17 Dec 2018
    • Research & Ideas

    Women Receive Harsher Punishment at Work Than Men

    branch manager or executive roles within a firm, women and men were held to the same standards and punished in comparable ways. The researchers observed the same phenomenon with racial minorities, with African-American men punished more... View Details
    Keywords: by Michael Blanding; Financial Services