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      • 1997
      • Working Paper

      Capturing Value in the Network Era

      By: Stephen P. Bradley and Richard L. Nolan
      Citation
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      Bradley, Stephen P., and Richard L. Nolan. "Capturing Value in the Network Era." Harvard Business School Working Paper, No. 97-061, February 1997.
      • 1997
      • Book

      The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations

      By: N. Nohria and S. Ghoshal
      Keywords: Networks; Organizations; Knowledge; Multinational Firms and Management
      Citation
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      Nohria, N., and S. Ghoshal. The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations. San Francisco: Jossey-Bass, 1997.
      • 26 Oct 1997 - 29 Oct 1997
      • Conference Presentation

      Different Strokes for Different Folks: Towards a Contingent Theory of Network Effects

      By: Ranjay Gulati
      Citation
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      Gulati, Ranjay. "Different Strokes for Different Folks: Towards a Contingent Theory of Network Effects." Paper presented at the INFORMS Annual Meeting, Dallas, October 26–29, 1997.
      • 1997
      • Conference Presentation

      Where do Interorganizational Networks Come From?

      By: Ranjay Gulati
      Citation
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      Gulati, Ranjay. "Where do Interorganizational Networks Come From?" Paper presented at the Conference on the Management of Durable Relations, Utrecht, Holland, 1997.
      • 1997
      • Conference Presentation

      Where do Interorganizational Networks Come From?

      By: Ranjay Gulati
      Citation
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      Gulati, Ranjay. "Where do Interorganizational Networks Come From?" Paper presented at the Academy of Management Annual Meeting, Boston, MA, 1997.
      • December 1996 (Revised June 1998)
      • Case

      Midnight Networks, Inc.

      By: H. Kent Bowen and Marilyn Matis
      Midnight Networks, Inc., is a small computer network validation company. This case describes how the five founders built their business from operations earnings and how they established "best practices" operational processes to run their firm successfully. Operational... View Details
      Keywords: Corporate Entrepreneurship; Business or Company Management; Operations; Organizational Culture; Applications and Software; Business Startups; Business Growth and Maturation; Information Technology Industry; Massachusetts
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      Bowen, H. Kent, and Marilyn Matis. "Midnight Networks, Inc." Harvard Business School Case 697-019, December 1996. (Revised June 1998.)
      • October 1996
      • Background Note

      Building Effective One-on-One Work Relationships

      By: Linda A. Hill
      Addresses how to build effective one-on-one work relationships. Spells out the importance of analyzing your network and understanding on whom you are dependent. Also provides some criteria for assessing the quality of your relationships. Finally, it discusses how to... View Details
      Keywords: Performance Effectiveness; Quality; Networks; Conflict and Resolution
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      Hill, Linda A. "Building Effective One-on-One Work Relationships." Harvard Business School Background Note 497-028, October 1996.
      • October 1996 (Revised January 1997)
      • Case

      Mt. Auburn Hospital

      By: F. Warren McFarlan and Jaan Elias
      In December of 1993, two of Boston's largest and best known hospitals, Massachusetts General and Brigham and Women's, announced that they were setting aside their historic rivalry to form an alliance and build a regional health network. The announcement set off a wave... View Details
      Keywords: Health Care and Treatment; Negotiation Offer; Alliances; Networks; Social Enterprise; Horizontal Integration; Health Industry; Boston
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      McFarlan, F. Warren, and Jaan Elias. "Mt. Auburn Hospital." Harvard Business School Case 397-083, October 1996. (Revised January 1997.)
      • September 1996 (Revised June 1997)
      • Case

      QVC, Inc.

      By: Jeffrey F. Rayport
      Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose... View Details
      Keywords: Customer Relationship Management; Service Delivery; Retail Industry; United States
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      Rayport, Jeffrey F., and Dickson Louie. "QVC, Inc." Harvard Business School Case 897-050, September 1996. (Revised June 1997.)
      • September 1996 (Revised November 1999)
      • Case

      GLSTN 1996

      By: James E. Austin, Willis M. Emmons III and David Maue
      The Gay, Lesbian, and Straight Teachers Network (GLSTN), which aims to create respect for all within schools regardless of sexual orientation, faces significant challenges stemming from its rapid growth into a 30-chapter national organization. Issues include... View Details
      Keywords: Organizational Culture; Problems and Challenges; Leadership; Networks; Policy; Change Management; Nonprofit Organizations; Leadership Development; Growth Management; Organizational Change and Adaptation; Education Industry
      Citation
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      Austin, James E., Willis M. Emmons III, and David Maue. "GLSTN 1996." Harvard Business School Case 797-038, September 1996. (Revised November 1999.)
      • 1996
      • Other Unpublished Work

      Policy Issues on Promoting Backward Linkages from the Garment Industry in Sri Lanka

      By: C. Fritz Foley and Saman Kelegama
      Keywords: Government and Politics; Networks; Apparel and Accessories Industry; Sri Lanka
      Citation
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      Foley, C. Fritz, and Saman Kelegama. "Policy Issues on Promoting Backward Linkages from the Garment Industry in Sri Lanka." Research Studies -- Industrialisation Series, Institute of Policy Studies (Colombo, Sri Lanka), August 1996.
      • July 1996 (Revised August 2024)
      • Case

      Innovative Opportunities to Manage Health Care Delivery

      By: Regina E. Herzlinger and D. Scott Lurding
      The purpose of this case is: To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).

      To discuss fundamental managerial decisions about their... View Details
      Keywords: Managed Care; Capitation; Strategy
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      Herzlinger, Regina E., and D. Scott Lurding. "Innovative Opportunities to Manage Health Care Delivery." Harvard Business School Case 197-011, July 1996. (Revised August 2024.)
      • June 1996 (Revised January 1999)
      • Case

      XcelleNet, Inc. (A)

      By: Stephen P. Bradley, Richard L. Nolan and James Leonard
      XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details
      Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta
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      Bradley, Stephen P., Richard L. Nolan, and James Leonard. "XcelleNet, Inc. (A)." Harvard Business School Case 796-189, June 1996. (Revised January 1999.)
      • Article

      Using Networking for Competitive Advantage: The Lippo Group of Indonesia and Hong Kong

      By: R. M. Kanter
      Keywords: Networks; Competition; Indonesia; Hong Kong
      Citation
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      Kanter, R. M. "Using Networking for Competitive Advantage: The Lippo Group of Indonesia and Hong Kong." Strategy & Business, no. 4 (Third Quarter 1996): 51–65.
      • 1996
      • Working Paper

      How Strategic Networks Get Built: The Dynamics of Alliance Formation in the Global Automobile Industry

      By: Nitin Nohria and Carlos Garcia-Pont
      Citation
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      Nohria, Nitin, and Carlos Garcia-Pont. "How Strategic Networks Get Built: The Dynamics of Alliance Formation in the Global Automobile Industry." Harvard Business School Working Paper, No. 96-052, April 1996.
      • February 1996 (Revised April 2003)
      • Case

      WPP--Integrating Icons to Leverage Knowledge

      By: Joseph L. Bower
      Martin Sorrell has used WPP to acquire a large portfolio of marketing service firms including J. Walter Thompson and Ogilvy & Mather. How did he make this minnow-swallows-many-whales trick work, and can he make the whole into something bigger than the parts? View Details
      Keywords: Knowledge Use and Leverage; Leadership; Marketing; Networks; Diversification
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      Bower, Joseph L. "WPP--Integrating Icons to Leverage Knowledge." Harvard Business School Case 396-249, February 1996. (Revised April 2003.)
      • 1996
      • Other Presentation

      A Network Structuration Theory of Interorganizational Ties

      By: Ranjay Gulati
      Citation
      Related
      Gulati, Ranjay. "A Network Structuration Theory of Interorganizational Ties." Conference on Sociology and Strategy, INSEAD, 1996.
      • November 1995
      • Case

      First Pacific Company Limited: From Letters of Credit to Personal Communications Networks

      By: Michael Y. Yoshino and Carin-Isabel Knoop
      Keywords: Financial Services Industry
      Citation
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      Yoshino, Michael Y., and Carin-Isabel Knoop. "First Pacific Company Limited: From Letters of Credit to Personal Communications Networks." Harvard Business School Case 396-139, November 1995.
      • October 1995 (Revised December 1995)
      • Case

      Marketing the National Hockey League

      By: V. Kasturi Rangan and Marie Bell
      One third of the 24 National Hockey League (NHL) teams are unprofitable. Another third are barely profitable. This case provides the background and market research data to help the senior managers of the NHL make decisions pertaining to how they would like to grow the... View Details
      Keywords: Advertising; Decision Choices and Conditions; Management Analysis, Tools, and Techniques; Marketing Channels; Marketing Strategy; Research; Sports Industry
      Citation
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      Rangan, V. Kasturi, and Marie Bell. "Marketing the National Hockey League." Harvard Business School Case 596-059, October 1995. (Revised December 1995.)
      • July 1995 (Revised October 1995)
      • Background Note

      Electronic Commerce: Trends and Opportunities

      By: Lynda M. Applegate and Janis Lee Gogan
      In a 1966 Harvard Business Review article, Felix Kaufman implored general managers to think beyond their own organizational boundaries to the possibilities of interorganizational systems (IOS)--networked computers that enable companies to share information and... View Details
      Keywords: Internet and the Web; Trends; Opportunities
      Citation
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      Applegate, Lynda M., and Janis Lee Gogan. "Electronic Commerce: Trends and Opportunities." Harvard Business School Background Note 196-006, July 1995. (Revised October 1995.)
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