Publications

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June 2010 (Revised June 2010)
Case

Virginia Mason Medical Center (Abridged)

By: Richard M.J. Bohmer

In 2000, Dr. Gary Kaplan became CEO of the Virginia Mason Medical Center in Seattle, Washington. The hospital was facing significant challenges: it was losing money for the first time in its history, staff morale had plummeted, and area hospitals presented ardent... View Details

Keywords: History; Competition; Operations; Leadership Style; Problems and Challenges; Change Management; Health Care and Treatment; Business Strategy; Growth and Development Strategy; Health Industry; Seattle

05 Jul 2011
News

The Business of Champions

outstanding performance this year. One fan watching with particular interest was Ken Baumgartner (MBA ’02), investment director at Wellington Management in Boston. He along with Gord Kluzak (MBA ’98) is not only an HBS alum but also a... View Details

Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

April 2019
Supplement

C3: Driven to Succeed

By: Robert L. Simons

This video series, which is intended to be used with C3: Driven to Succeed (119-004), shows founder and CEO Tom Siebel addressing a class of MBA students. In eight short video clips, he discusses how he selects customers and employees, creates a high-energy culture,... View Details

Keywords: Management Style; Customers; Employees; Selection and Staffing; Organizational Culture; Performance; Success

30 Apr 2016
News

Executive Q&A: Bain’s Bob Bechek

Keywords: Bain; Management, Scientific, and Technical Consulting Services; Professional Services

August 1978 (Revised April 1987)
Supplement

Assistant Professor Graham and Ms. Macomber (B)

Supplements the (A) case. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

August 1978 (Revised December 1986)
Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen

A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

07 Sep 2014
News

An MBA That Served up a Big Slice of the Snack Market

Keywords: Panera; Au Bon Pain; Food Services and Drinking Places; Hospitality

01 Dec 2018
News

Sustaining Business And Society For The Long Term

Professor Rebecca Henderson “Doing well by doing good” has rapidly gained momentum in recent years as business leaders, investors, and stakeholders have deepened their understanding of the double bottom line. To help managers combine... View Details

30 Jan 2021
News

Finding a Fresh Approach to Dry Cleaning

management skills and new technologies to double its revenue and expand the business beyond the basics of shirts and suits, according to a Washington Post story by Thomas Heath. About three-quarters of Parkway’s business comes from 3,000... View Details

Keywords: Personal and Laundry Services; Personal Services

01 Mar 2016
News

Takes One to Know One

(photo by Susan Young) (photo by Susan Young) Janet Cahill (AMP 189, 2015), who was previously managing director of HBS External Relations and The Harvard Business School Campaign, has been named the new executive director of External... View Details

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

joining Teach for America or law school, and then ultimately management consulting after college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and... View Details

Keywords: Consumer Products / Retail

May 1994 (Revised November 1994)
Case

PepsiCo: A View from the Corporate Office

By: Lynda M. Applegate and Leonard A. Schlesinger

Describes the three business segments of PepsiCo (beverages, snack foods, and restaurants). It then explores the competitive environment within each segment and the response of PepsiCo's businesses. It seeks to show how PepsiCo CEO, D. Wayne Calloway, in a very... View Details

Keywords: Business Divisions; Change; Governance Controls; Management Style; Organizational Structure; Situation or Environment; Competitive Strategy; Value; Food and Beverage Industry

01 Mar 2009
News

Alumni Books

be the ones left standing once the dust clears. Charan traces the causes of this crisis, identifies the essential priorities managers need to focus on now, and offers clear guidelines for top executives and managers. Create Marketplace... View Details

Keywords: Publishing Industries (except Internet); Information

06 May 2019
News

Startup Talk in Chicago

explore how other industries operate, meet challenges, and plan for the future. “We had high expectations for this event, and it far exceeded them,” says Migicovsky. American Airlines senior executives Thomas Rajan (MBA 2009), managing... View Details

Keywords: Margie Kelley; Pritzker; Air Transportation; Transportation

August 1999 (Revised October 2000)
Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas

Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details

Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition