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Show Results For
- All HBS Web
(10,120)
- People (64)
- News (3,402)
- Research (4,018)
- Events (30)
- Multimedia (61)
- Faculty Publications (1,435)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
experience. Among the questions to ask: How have customers perceived their treatment? Have they received above-and-beyond service and how do they think their experiences compare to those of other customers? Evaluate existing data. Do... View Details
Keywords: by Pamela Reynolds
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
through algorithms. Algorithms can be debiased by altering their inputs, but doing so requires managers to think about their goals around diversity and fairness. For example, LinkedIn redesigned its... View Details
- 30 May 2000
- Lessons from the Classroom
Entrepreneurship’s Wild Ride
slightly different approach to research in this area by deciding that entrepreneurship should not be what we study, but rather, the entrepreneurial firm should be where we study. Q: What have been the main findings of the inquiry that has... View Details
Keywords: by William Mahoney
- 28 Mar 2016
- Research & Ideas
What's a Boss Worth?
they are hired, Stanton recommends companies think carefully about the screening procedures they put in place, including longer trial periods to measure performance before officially hiring a new manager. “You need to have provisional... View Details
- 23 Jul 2001
- Research & Ideas
Sam Walton: Great From the Start
learn that the store was a real dog." The rent for this "dog" was 5 percent of sales. This sounded fine to Walton; but after signing the lease, he discovered that this "was the highest rent anybody'd ever heard of in... View Details
- 10 Feb 2021
- Research & Ideas
Has #MeToo Changed How Hollywood Hires?
involved in spurring that change. "You’d think male producers ... would be the ones with the greatest incentive to work more with female talent." “You’d think male producers, especially those who had ties... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
purpose” as a way to build trust and in so doing achieve both impressive economic results and positive social impact. The book demonstrates how purpose-driven business leaders find success by clearly articulating a purpose for the... View Details
Keywords: by Ranjay Gulati
- 30 May 2018
- Research & Ideas
Should Retailers Match Their Own Prices Online and in Stores?
self-match? The research team found self-matching can work to a company’s advantage in three ways: Retailers can raise online prices. While prices online tend to be cheaper, a retailer that self-matches can raise the online price of a product to offset the loss the... View Details
- 23 Sep 2015
- Research & Ideas
Men Want Powerful Jobs More Than Women Do
Desirable. “Even in the most progressive, gender-balanced households, on average, women seem to think about a greater diversity of pursuits” While you let that provocative title sink in, it’s worth noting that the research was conducted... View Details
Keywords: by Carmen Nobel
- 07 Feb 2007
- Research & Ideas
Dividends from Schumpeter’s Noble Failure
Business Cycles was Joseph Schumpeter's least successful book when measured by its professed aims and several other yardsticks. Yet the book contains two vital aspects that have largely been overlooked. First, the prodigious research that... View Details
Keywords: by Thomas K. McCraw
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
this field experiment. Q: What were the motives of people who allowed your experimenters to cut in line? Why didn't many of them accept payment? And if money wasn't an issue, why did higher payments correlate with a willingness by... View Details
Keywords: by Sean Silverthorne
- 15 Oct 2020
- Research & Ideas
IT Job Wages Are No Longer 'Exceptional'
Over the past few decades, information technology jobs worked their way into the popular imagination as among the most stable, fast-rising, and lucrative ways to make a living, bolstered in the 1990s by the dot-com boom. What astronauts... View Details
- 13 May 2022
- Research & Ideas
Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?
behavior bubbles below the radar An employee may not come forward right away to expose wrongdoing at a corporation for many reasons. In the absence of directly observing egregious behavior by a particular individual, an employee may not... View Details
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking... View Details
Keywords: by Rachel Layne
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
Imagine the glee of marketers at the dawn of the Internet era—could anyone imagine a more sophisticated, precise way of reaching consumers? By tracking the purchasing habits of its prey, marketers could respond with targeted advertising... View Details
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
go into work, will I somehow miss a promotion or really important information at work.’ I think leaders would really benefit from acknowledging those emotions directly.” Zlatev suggests that managers encourage a sense of openness View Details
Keywords: by Pamela Reynolds
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
rather than maintaining genuine interest. Unexpected result amplified in pandemic workplaces While extroverted managers and employees may feel discouraged by the results, the research points to practical methods for improving business... View Details
Keywords: by Pamela Reynolds
- 21 Apr 2023
- Research & Ideas
The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?
players use to compete. "People are thinking about ways to design policies and products so you can actually engage with the product in more responsible ways without getting people too overinvolved in playing and spending." A new paper... View Details
- 13 May 2013
- Research & Ideas
How to Spot a Liar
Pinocchio Effect: Linguistic Differences Between Lies, Deception by Omissions, and Truths, which was published in the journal Discourse Processes. Asked why the topic of deception is important to business research, negotiation expert... View Details
Keywords: by Carmen Nobel