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    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food; fast food
    • 05 May 2014
    • Research & Ideas

    Reflecting on Work Improves Job Performance

    day than the other groups, who had spent that time reflecting and sharing instead. Gino hopes that the research will provide food for thought to overworked managers and employees alike. "I don't see a lot of organizations that actually... View Details
    Keywords: by Carmen Nobel
    • Research Summary

    Overview

    I am a field researcher studying the relational nature of work. Organizations are inherently social institutions and provide myriad opportunities for relationship formation. My work begins with the simple insight that all relationships are not equal: interpersonal... View Details
    • 08 Dec 2022
    • HBS Case

    The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

    Nestlé, the world’s largest food and beverage company, faced a difficult choice last February as Russian tanks rolled across Ukraine, and the 24/7 news and social media cycle amplified the company’s every move. CEO Mark Schneider was... View Details
    Keywords: by Michael Blanding; Consumer Products
    • June 2017
    • Article

    Creating Reciprocal Value Through Operational Transparency

    By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
    We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
    Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
    Related
    • 2010
    • Chapter

    From Visible Harm to Relative Risk: Centralization and Fragmentation of Pharmacovigilance

    By: Arthur A. Daemmrich
    Adverse drug reactions pose distinct but potentially catastrophic risks to patients, physicians, pharmaceutical firms, and regulators. Between the early 1960s and the present, national systems were built to collect, standardize, and respond to individual reports of... View Details
    Keywords: Governing Rules, Regulations, and Reforms; Health Testing and Trials; Business and Government Relations; Risk and Uncertainty; Safety; Pharmaceutical Industry; United States
    Related
    • December 2020
    • Article

    Unwanted Attention: Swiss Multinationals and the Creation of International Corporate Guidelines in the 1970s

    By: Sabine Pitteloud
    During the last decade, we have seen an increased opposition to globalization. Within this wave of criticism, firms and more specifically multinational corporations have been major targets, accused of multiple wrongdoings, such as social dumping, fiscal evasion, job... View Details
    Keywords: Multinationals; Guidelines; Lobbying; Business History; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; Global Range; Switzerland
    Related
    • 01 Jun 2023
    • News

    Pet Project

    Illustration by Shane Cluskey Like pet owners everywhere, Katie Spies (MBA 2019) would do anything for her dog. In 2014, when her Italian greyhound, George, started experiencing seizures and other health problems that didn’t respond to medications, the vet recommended... View Details
    Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade
    • November 2017
    • Case

    The 'Wonder Drug' That Killed Babies

    By: Joshua Lev Krieger, Tom Nicholas and Matthew Preble
    In the early 1960s, a popular drug taken by patients worldwide for a range of maladies was found to cause severe birth defects and other health problems in babies born to mothers who had taken it during a certain stage of fetal development. As many as 10,000 children... View Details
    Keywords: Regulation; Business and Government Relations; Business and Community Relations; Business and Stakeholder Relations; Product Marketing; Corporate Social Responsibility and Impact; Business History; Health; Government Legislation; Corporate Accountability; Ethics; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry; Public Administration Industry; United States; United Kingdom; Australia; Germany; Europe
    Related
    • 2010
    • Book

    Unilever'i Yenilemek: Dönüşüm ve Gelenek [Renewing Unilever: Transformation and Tradition]

    By: Geoffrey Jones
    Unilever's brands can now be found in one out of every two households in the world. This arresting and impressive fact shows the scope and scale of this unique global corporation. Geoffrey Jones, a leading business historian from the Harvard Business School, takes us... View Details
    Keywords: Business History; Business Growth and Maturation; Multinational Firms and Management; Corporate Strategy; Organizational Culture; Globalization; Brands and Branding; Consumer Products Industry
    Related
    • 2024
    • Working Paper

    The Operational Impact of Customer Location in On-Demand Services

    By: Natalie Epstein, Santiago Gallino and Antonio Moreno
    The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer... View Details
    Keywords: Consumer Behavior; Logistics; Geographic Location; Service Delivery; Quality; Retail Industry; Latin America
    Related
    • November 2017 (Revised June 2019)
    • Case

    JOE & THE JUICE Crosses the Atlantic (with video link)

    By: Ethan Rouen and Suraj Srinivasan
    As JOE & THE JUICE began its rapid U.S. expansion in 2017, its founder and CEO, Kaspar Basse, fretted about how he could keep his employees feeling like they were doing meaningful work. Founded in 2001, JOE & THE JUICE had always focused on making healthy juices,... View Details
    Keywords: Organizational Culture; Employees; Retention; Expansion; Growth Management
    Related
    • October 2010 (Revised November 2010)
    • Case

    YES BANK: Mainstreaming Development into Indian Banking

    By: Michael Chu and Namrata Arora
    YES BANK, founded in 2003 and highly successful, has consistently been profitable meeting the Indian government's Priority Sector Lending (PSL) requirements, unlike virtually all other private sector banks, which view PSL activity as a necessary but loss-making part of... View Details
    Keywords: Development Economics; Private Equity; Microfinance; Investment; Governing and Advisory Boards; Corporate Social Responsibility and Impact; Environmental Sustainability; Expansion; Banking Industry; India
    Related

      Paul W. Marshall

      MBA Class of 1960 Professor of Management, Paul W. Marshall, is affiliated with the Entrepreneurial Management Unit and teaches The Entrepreneurial Manager in the Turnaround Environment. This Elective Curriculum course focuses on the role of... View Details

      Keywords: aerospace; banking; brokerage; computer; consulting; defense; management consulting; manufacturing; metals; professional services; retail financial services; retailing; steel

        David E. Bell

        David E. Bell is a Baker Foundation Professor at HBS. He has taught marketing many times in the MBA program including as course head.

        During his career at HBS, David has taught a variety of other courses to both MBAs and executives, including risk... View Details

        Keywords: food; food; food; food; food; food; food; food; food; food; food
        • 28 Jun 2016
        • First Look

        June 28, 2016

        employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient... View Details
        Keywords: Sean Silverthorne
        • 03 Oct 2023
        • Research Event

        Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

        virtual interaction. It doesn't come from Zoom. It doesn't come from social media. It doesn't come from, you know, the warm feeling that you get on a dating app, on the contrary. Social media is the is the junk food of social life. And so... View Details
        Keywords: by HBS Staff
        • Web

        Connect with Clubs - Recruiting

        Omole aomole@mba2025.hbs.edu Tim Kluska tkluska@mba2025.hbs.edu Club Email fnce@studentclubs.hbs.edu FinTech Club Co-Presidents Vishal Bhat vbhat@mba2025.hbs.edu Claire Feeley cfeeley@mba2025.hbs.edu Irtaza Ali iali@mba2025.hbs.edu Club Email... View Details
        • Web

        Europe - Global

        Research on the Region January 2025 Case Barilla: Feeding the Future By: Sophus A. Reinert , Forest L. Reinhardt , Dante Roscini and Carlota Moniz January 2025 Case Food for Thought: Exiting Russia? (A) By: Clayton S. Rose , Hugo... View Details

          Jill J. Avery

          Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

          Keywords: food; food; food; food; food; food; food; food; food