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Show Results For
- All HBS Web
(1,143)
- News (281)
- Research (796)
- Events (3)
- Multimedia (6)
- Faculty Publications (266)
- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 01 Dec 2014
- News
Case Study: Growing the Family Business
discounted services or brand association might benefit the local lender. Finally, given the business strategy of no long-term commitments, I wonder if the centers could be sold to or subsidized by local large employers that would want the service available to their... View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details
Keywords: by John Quelch
- 09 Oct 2012
- First Look
First Look: October 9
significant changes in teaming networks and behaviors in ways that improved operational performance. Implications of team scaffolds for theory and practice are discussed. Download the paper: http://ssrn.com/abstract=1987724 Cases &... View Details
Keywords: Sean Silverthorne
- 14 Dec 2010
- Op-Ed
Tax US Companies to Spur Spending
productively in the United States. A previous repatriation tax holiday in 2004 induced the return of more than $300 billion to this country, and commentators across the political spectrum, including Andy Stern, formerly of the Service View Details
Keywords: by Mihir A. Desai
- 01 Dec 2020
- News
Steady as She Goes
120,000 employees came to work concerned that best-available safety protocols would not be enough to protect them from a little-understood novel coronavirus. “But now it has evolved into a real moment of pride for us,” Weckert reflects.... View Details
- 27 Sep 2011
- First Look
First Look: September 27
scrutinizing the behavior of customers, suppliers, and competitors to identify new ways of doing things; (4) Experimenting: constructing interactive experiences and provoking unorthodox responses to see what insights emerge; and (5)... View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people... View Details
Keywords: Sean Silverthorne
- 20 Dec 2016
- First Look
December 20, 2016
forthcoming Research in Organizational Behavior The Dynamic Componential Model of Creativity and Innovation in Organizations: Making Progress, Making Meaning By: Amabile, Teresa M., and Michael G. Pratt Abstract—Leveraging insights gained... View Details
Keywords: Carmen Nobel
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
offer such services but don't really have the technology or expertise to back up the claim. Rather, look for a company whose employees have a healthy, skeptical respect for neuroscience. "The rubric for picking a good [firm] is... View Details
- 12 Jan 2010
- First Look
First Look: Jan. 12
their portfolio of brands. Results show firms shifting display promotions away from smaller revenue brands toward larger ones following periods of poor financial performance. This indicates the behavior is determined by parties above... View Details
Keywords: Martha Lagace
- Web
Dean Srikant Datar’s 2024 Commencement Remarks | About
effective leader is to be the one who listens intently, exhibits curiosity, and remains open to arguments that might change your point of view. These behaviors all require humility. We hope that during your time as students, you’ve become... View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
on four behavioral patterns through which they acquire information: (1) questioning; (2) observing; (3) experimenting; and (4) idea networking. We develop operational measures of each of these behaviors and... View Details
Keywords: Martha Lagace
- 07 Oct 2011
- News
Tea’s Time
collection from destinations around the world. Catalonia was a recent focus; in the fall of 2011, look for “Modern Mexico,” with designs inspired by everything from marimba carvings to the artwork of Frida Kahlo and Diego Rivera to coffee bags from Chiapas. Each of... View Details
- 12 Sep 2006
- First Look
First Look: September 12, 2006
Patenting Behavior: Demographics or Opportunities? Authors:Pierre Azoulay, Waverly Ding, and Toby Stuart Periodical:Journal of Economic Behavior and Organization (forthcoming) Abstract We examine the individual, contextual, and... View Details
Keywords: Sean Silverthorne
- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
financial capital is important, generating human capital and social capital can be just as important, if not more so, and often gets short shrift. “We think there should be a ‘demo day’ for hiring employees or developing social... View Details
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
that the tradeoff between scale and friction is complex. For example, what effect does a company's origins, its beliefs, and how these are reflected in management behaviors (reflected in Walmart's emphasis on "family") reduce... View Details
- 23 Aug 2016
- First Look
August 23, 2016
D. KC, and F. Gino Abstract—Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their... View Details
Keywords: Sean Silverthorne
- 18 May 2010
- First Look
First Look: May 18
Roasters, which has dropped in value by more than 40% in recent months. Tremblant is a hedge fund that specializes in forecasting consumer behavioral change and capitalizes on the disconnect between stock prices and consumer behavior. In... View Details
Keywords: Martha Lagace
- 01 Sep 2011
- News
Capitalism’s False Mantra
of hedge funds, and encourage companies to contribute positively to society. The National Football League is Martin’s exemplar because it does all it can do to improve the customer experience while ensuring its employees — players to... View Details