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Show Results For
- All HBS Web
(1,134)
- News (272)
- Research (790)
- Events (3)
- Multimedia (6)
- Faculty Publications (257)
- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
leaders must bring to bear a new perspective on how growth efforts are situated in their companies, how they measure and reward executing the present and building the future, and how they align behaviors to their specific growth... View Details
Keywords: by Paul Michelman
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
millions of customers are able to track how marketing investments affect individual customer's behavior. Every aspect of behavior is being monitored—a customer's first encounter with the firm, the initial and subsequent purchases, and the... View Details
Keywords: by Sean Silverthorne
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
communities) and the moderating effects of team leader experience. We test our moderated mediation model in a sample of 121 teams that filed patents in a Fortune 50 company’s India R&D center between 2005 and 2015 using proprietary View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
on four behavioral patterns through which they acquire information: (1) questioning; (2) observing; (3) experimenting; and (4) idea networking. We develop operational measures of each of these behaviors and... View Details
Keywords: Martha Lagace
- Web
Online Transforming Customer Experiences Course | HBS Online
Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver... View Details
- 01 Sep 2011
- News
Capitalism’s False Mantra
of hedge funds, and encourage companies to contribute positively to society. The National Football League is Martin’s exemplar because it does all it can do to improve the customer experience while ensuring its employees — players to... View Details
- 14 Apr 2015
- First Look
First Look: April 14
Additionally, labor quality and the structure of demand and a long tradition of work in organizational behavior suggests that the successful adoption of productivity enhancing managerial practices requires complementary changes in the... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
http://www.hbs.edu/research/pdf/07-100.pdf Nameless + Harmless = Blameless: When Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior (revised) Authors:Francesca Gino, Lisa L. Shu, and Max H. Bazerman Abstract People... View Details
Keywords: Martha Lagace
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
- 03 Aug 2010
- First Look
First Look: August 3
entrepreneurship researchers. Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Ideas that could... View Details
Keywords: Martha Lagace
- 01 Dec 2010
- News
Ilene Lang
that say? People associate more so-called male behaviors with leadership, even though there is no evidence that these qualities are exclusively male. The underlying issue is that stereotypes put people into boxes that tend to favor some... View Details
- 27 Mar 2012
- First Look
First Look: March 27
joint evaluation, making joint evaluation the money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in View Details
Keywords: Carmen Nobel
- 01 Mar 2006
- News
Fast Lane to Country Lane
business skills but left room for morning walks, dining together at every meal, volunteering in her community, and being with her daughter. In just three years, Lackley has taken the business from one where Mark worked on specific requests for furniture, to a thriving... View Details
- 27 Mar 2007
- First Look
First Look: March 27, 2007
must work together to accomplish challenging goals, psychological safety will facilitate their ability to overcome barriers to communication created by their differences. Although psychological safety may be of intrinsic value for all View Details
Keywords: Martha Lagace
- 05 May 2003
- What Do You Think?
Is This a Golden Era for Marketing Productivity?
'voice' into action is the way to reach a 'golden era' in marketing productivity." Whether the real potential for improvement in marketing productivity primarily lies in the minds and behaviors of existing or potential customers will... View Details
Keywords: by James Heskett
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
to illegally hack into the phones of select individuals. That these hackers seem not to be News of the World employees illustrates the Russian nesting doll model, which contains the seeds of moral hazard, since it allows for the... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
system of global management, to the extent it can still be called American, will look less like it used to and more like something "multinational." People are willing to adjust their behavior to facilitate teamwork, but they... View Details
Keywords: by Garry Emmons
- 08 Nov 2011
- First Look
First Look: Nov. 8
Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations Authors:Amy J.C. Cuddy, Peter Glick, and Anna Beninger Publication:Research in Organizational Behavior (forthcoming) Abstract Two traits-warmth and... View Details
Keywords: Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
Specifically, focusing attention on "interested" legislators' behavior captures important information seemingly ignored by the market. A long-short portfolio based on these legislators' views earns abnormal returns of over 90... View Details
Keywords: Sean Silverthorne
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
industry under deregulation. Largely overlooked in the popular literature on Southwest, this culture combining wacky behavior and a deep commitment to the long-term health of Southwest and its employees was... View Details