Publications

Publications

Filter Results: (4,800) Arrow Down
Filter Results: (4,800) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 46 of 4,800 Results →
  • 2011
  • Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe
Related
  • 14 Sep 2021
  • Blog Post

How to Support Your Employees’ Career Development

example, some companies choose to have a career coach on retainer that employees can work with, or they will hire career coaches for employees on an ad-hoc basis for discussions around career progression, professional development, and View Details
Keywords: All Industries
  • 19 Mar 2012
  • HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

This takes years to achieve." The problem is that teaching non-English speakers a new language risks drops in productivity, causes some employees to lose status, and can engender belief that they aren't as effective in their second... View Details
Keywords: by Kim Girard

    Joseph L. Bower

    JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

    Keywords: banking; chemical; electronics; financial services; home appliances; hotels ＆ motels; information technology industry; insurance industry; private equity (LBO funds); retailing
    • September 1994
    • Case

    BayFunds

    By: Alvin J. Silk, Lisa Klein Pearo and Jamie Harper
    In June, 1994, the Senior Vice President of BayBank's Investment Management Group is preparing a strategic plan for her organization's line of mutual funds. Sixteen months earlier, BayBank, Massachusetts's leading retail bank, had entered the mutual fund business by... View Details
    Keywords: Banks and Banking; Marketing Strategy; Brands and Branding; Investment Funds; Product Marketing; Integration; Financial Services Industry
    Related
    • May 2017
    • Case

    Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund

    By: Steven Rogers and Valerie Mosley
    Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at conferences around the world and typically holding court wherever she went. As a teenager, she helped raise her siblings. As a Wall Street... View Details
    Keywords: Change Management; Transformation; Public Sector; Investment Return; Investment Portfolio; Governance; Government Administration; Employee Relationship Management; Compensation and Benefits; Selection and Staffing; Leading Change; Mission and Purpose; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Experience and Expertise; Asset Management; Financial Strategy; Financial Management; Investment Funds; Recruitment; Organizational Culture; Performance Improvement; Attitudes; Trust; Financial Services Industry; Public Administration Industry; United States; New York (state, US); New York (city, NY)
    Related

      Roy D. Shapiro

      Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

      • 22 Nov 2010
      • Research & Ideas

      Seven Strategy Questions: A Simple Approach for Better Execution

      Business leaders can't develop and execute effective strategy without first gathering the right information, says Harvard Business School professor Robert Simons. In his new book, Seven Strategy Questions: A Simple Approach for Better... View Details
      Keywords: by Robert Simons
      • 01 May 2018
      • News

      Why Today's Young Professionals Are Turning To Knowledge Entrepreneurship

        Adi Sunderam

        Adi Sunderam is the Willard Prescott Smith Professor of Corporate Finance at Harvard Business School, a Research Associate at the National Bureau of Economic Research, and a Faculty Affiliate of the Harvard Economics department. He teaches Finance 2 in... View Details

        Keywords: asset management; asset management; asset management; asset management; asset management; asset management
        • Research Summary

        Winning Coalitions

        By: James K. Sebenius
        James K. Sebenius is examining the most effective ways to generate and sustain cooperation among a corporations many stakeholders. As the number of stakeholders grows, and management actions more often involve players outside the traditional chain of command and... View Details
        • October 2013 (Revised August 2015)
        • Supplement

        Outotec (B): Action Plan

        By: Robert J. Dolan and Doug J. Chung
        Outotec was a market leader in providing mining solutions to large mining companies. The company’s specialization and proprietary technology created value for its customers and helped the firm differentiate from its competitors. Yet, Outotec was not pricing or... View Details
        Keywords: Value-based Pricing; Bargaining Power Of Buyers; Marketing; Segmentation; Price; Policy; Sales; Management; Value Creation; Mining Industry
        Related
        • October 2013 (Revised August 2015)
        • Case

        Outotec (A): Project Capture

        By: Robert J. Dolan and Doug J. Chung
        Outotec was a market leader in providing mining solutions to large mining companies. The company’s specialization and proprietary technology created value for its customers and helped the firm differentiate from its competitors. Yet, Outotec was not pricing or... View Details
        Keywords: Value-based Pricing; Bargaining Power Of Buyers; Marketing; Segmentation; Price; Policy; Sales; Management; Value Creation; Mining Industry
        Related
        • 12 Sep 2023
        • What Do You Think?

        Who Gets the Loudest Voice in DEI Decisions?

        ultimately responsible for decisions on issues involving DEI, you have to take into consideration the effects on, among others, your organization’s employees, customers, investors, and the broader community. Which constituency do you... View Details
        Keywords: by James Heskett
        • 07 Dec 2010
        • News

        Social Science Palooza

        • Research Summary

        Service Excellence by Design

        By: Frances X. Frei
        This research addresses how to design sustainable service models that deliver ongoing value to both customers and the firm. In particular, the research reveals three principles of effective service management (see View Details
        • Article

        The Impact of the 'Open' Workspace on Human Collaboration

        By: Ethan Bernstein and Stephen Turban
        Organizations’ pursuit of increased workplace collaboration has led managers to transform traditional office spaces into “open,” transparency-enhancing architectures with fewer walls, doors, and other spatial boundaries, yet there is scant direct empirical research on... View Details
        Keywords: Open Office; Transparency; Collaboration; Collective Intelligence; Workspace; Workspace Design; Architecture; Cubicles; Boundaries; Spatial Boundaries; Human Behavior; Propinquity; Co-location; Interaction; Sociometers; People Analytics; Buildings and Facilities; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Networks; Social and Collaborative Networks; Information Technology; United States
        Related
        • March 2011 (Revised June 2012)
        • Case

        Office of Technology Transfer - Shanghai Institutes for Biological Sciences

        By: Willy Shih, Sen Chai, Kamen Bliznashki and Courtney Hyland
        Gordon Zong is trying to teach Chinese universities and research institutes how to do effective technology transfer and IP licensing, but he is trying to do it in an environment with weak property rights and an underdeveloped support infrastructure. As the managing... View Details
        Keywords: Multinational Firms and Management; Patents; Knowledge Management; Law Enforcement; Business and Government Relations; Research and Development; Biotechnology Industry; Pharmaceutical Industry; China
        Related
        • 2020
        • Book

        Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You

        By: Frances X. Frei and Anne Morriss
        When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies.

        We offer a different worldview. We argue... View Details
        Keywords: Leadership Skills; Belonging; Leadership; Management Skills; Trust; Organizational Culture
        Related
        • 29 Jun 2007
        • First Look

        First Look: June 29, 2007

        Kulp, and Taylor Randall Publication:Supply Chain Management Review 11, no. 4 (May/June 2007): 18-74 Abstract The article determines the effectiveness of incentives designed to improve inventory and delivery... View Details
        Keywords: Martha Lagace