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Show Results For
- All HBS Web
(1,188)
- People (2)
- News (232)
- Research (783)
- Events (2)
- Multimedia (1)
- Faculty Publications (255)
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
devoted much attention to the subject of selling and marketing, but relatively little to salespeople until the 1990s. Why the initial neglect? What rekindled renewed interest in the peddler? A: It's as if Arthur Miller's Death of a... View Details
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
traditionally earned their biggest margins when rooms were scarce and customers were forced to pay higher rates—such as in Midtown Manhattan on New Year's Eve. And it's good news for travelers who don't have to pay through the roof to get... View Details
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success By: Bharat Anand Henry R. Byers... View Details
- 07 Aug 2012
- Research & Ideas
Off and Running: Professors Comment on Olympics
games themselves. Then mix in the strong support of global brands and count the extensive television coverage (over 5,500 hours in this country alone) and record audiences that have tuned in during the initial broadcasts from London, and... View Details
- 08 Apr 2015
- What Do You Think?
Are Technology Companies Ripe for Disruption?
then fixing it when the need changes." Kamal Gupta's comment implied that the affluence that enables customers to spend for unused functions may have something to do with it. As he put it, "(Disruption) is already happening in... View Details
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
involves spending over $250. Intergold's stand-alone stores have low walk-in traffic, but customers are more likely to make a purchase in the $400 and up range. Malls are a better fit with the Shoppers' Stop and Pantaloons model. "I... View Details
- 06 Jan 2003
- What Do You Think?
China: The Next Big Market Opportunity or the Next Big Bubble?
Summing Up Those with firsthand experience suggest, in response to this month's column, that few CEOs with a reason to be there can forego investment in China. However, there is a reason why involvement today is most likely to be as a View Details
Keywords: by James Heskett
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field... View Details
Keywords: Re: Multiple Faculty
- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster View Details
Keywords: Sean Silverthorne
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 08 May 2012
- First Look
First Look: May 8
consolidated and centralized all key functions, while their "My Macy's" initiative focused on customizing the offerings of individual stores to local markets. By 2011, Macy's had many advantages,... View Details
Keywords: Carmen Nobel
- Profile
Evelyne White
Bookalokal is a social dining platform that launched in Brussels in 2012. The initial concept: Connect travelers with locals through home-cooked, gourmet meals in people's homes. Prospective diners search through Bookalokal's online... View Details
- Web
South Asia - Global Activities 2021
during the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading and negotiating Leveraging... View Details
- Web
Europe - Global Activities 2021
players, such as Just Arrived, to initiate change. They, in turn, pressure decision makers to create conditions for them to reach scale and depth. Ultimately, you see, they drive progress in each other.” “ The case presents a range of... View Details
- 01 Jun 2016
- News
Prima Datarina
dynamic pricing is twofold: to maximize revenue, but also to encourage ticket-buying behavior that is beneficial to the arts organization and, importantly, to its customers. Customers are more likely to buy early instead of last minute,... View Details
Keywords: Julia Hanna
- 17 Jul 2012
- First Look
First Look: July 17
increases that would solve these problems are not expected in the near- or medium-term. The paper outlines first a number of directions for effecting improvement through marginal capacity increases and better management of demand and available capacity. It then... View Details
Keywords: Sean Silverthorne
- 28 Aug 2006
- Research & Ideas
Online Match-Making with Virtual Dates
Literally millions of people have found dates through online match-making services, so who says the Internet is isolating? The problem for many users, however, is that initial matches are often imperfect—even frustrating—because the... View Details
- 01 Apr 1998
- News
Plunging Into the Net
create satisfied, loyal customers." In such new territory, it is not surprising that there was initial skepticism about observing the world of cyberspace from a management perspective. "During the first few years we were studying the... View Details
- 27 Aug 2013
- First Look
First Look: August 27
the Organizational Adoption of More or Less Customized Practices By: Raffaelli, Ryan, and Mary Ann Glynn Abstract—We examine how the organizational adoption of new practices is influenced by relational pluralism, i.e., an organization's... View Details
Keywords: Sean Silverthorne
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details