Customer Base - Publications - Faculty & Research

01 Jun 2017
News

Streamlining the Supermarket

full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give those benefits back to your View Details

Keywords: Francis Storrs

01 Sep 2017
News

A Jolt for the African Coffee Industry

guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In... View Details

Keywords: Sasha Issenberg; cafe; Cafe Neo; Food and Beverage Stores; Retail Trade

22 Feb 2022
News

Case Study: Welcome Aboard

manage their assets, tenants, and leasing, the software solutions that Lerner and Holder supported offered the promise of a cutting-edge solution. The implementation process once a customer signed on, however, could be a struggle, with... View Details

Keywords: Jen McFarland Flint

31 Mar 2002
What Do You Think?

Is This the Decade of the Investor?

to assess the fairness of the division of returns. And before making assumptions about the future, "we still need to get a firm handle on just how much productivity increased before we take actions based upon assumptions of increased... View Details

Keywords: by James Heskett

05 Dec 2013
What Do You Think?

Is Walmart Defying Economic Gravity?

information-driven model by gaining a better understanding of product and customer relationships." Dean Vella cited Walmart's innovation in supply chain management and sustainability as ways in which it is reducing the friction... View Details

Keywords: by James Heskett; Retail

01 Jun 2012
News

Think Locally, Act Globally

integration.” Within two years of buying out Zain, operating in Africa as Airtel, Bharti has added more than 14 million new mobile customers (for a current total exceeding 50 million), while investing approximately US$1 billion in network... View Details

Keywords: Garry Emmons; Telecommunications; Information

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

associate knowledge with editorials, professional and customer reviews, and ratings systems. Expanding fulfillment networks get products to customers in increasingly shorter time windows, defeating any... View Details

Keywords: Re: Rajiv Lal; Retail

01 Dec 2022
News

Case Study: Your Call Is Important to Us

told Bulletin readers that they were puzzling over how to expand the customer base of Saga, a mobile app that they cofounded to help families share stories in an audio format. They were wavering between... View Details

Keywords: Computer Systems Design and Related Services; Professional Services

22 Feb 2022
News

Ink: Bringing Purpose to Life

workforce, benefiting the community while also getting closer to its customer base and spurring innovation. But idealized win-win solutions such as these are both difficult and relatively uncommon. Many... View Details

Keywords: Publishing Industries (except Internet); Information

01 Sep 2009
News

E Ink’s Wild Ride

percent a year and is poised on the cusp of enormous change. In June, Prime View International (PVI) signed an agreement to acquire E Ink for about $215 million. Based in Taipei, Taiwan, PVI is E Ink’s largest View Details

Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; Information; Computer and Electronic Product Manufacturing; Manufacturing

Web

Public Entrepreneurship - Course Catalog

course. Ideas. What should public entrepreneurs work on? We tackle “problem-finding” and “solution-finding”. We touch on customer discovery to understand needs of citizens and public workers. We meet entrepreneurs who used the tools of... View Details

01 Oct 1998
News

New Loan Program Signals Breakthrough in MBA Financial Aid

Corporation, a subsidiary of Citibank, that allows MBA students to borrow funds through a customized version of Citibank's private CitiAssist program. Citibank will be granted preferred lender status with MBA students at HBS, although... View Details

17 Dec 2015
News

Applying Strategy Concepts In Innovative Ways Through Technology

aggregated into an industry. Team members study data and collaborate on beer design, pricing, and packaging, as well as on decisions about manufacturing and marketing. After each round of play, reports are generated that include balance sheets, View Details

21 Mar 2011
Research & Ideas

Are We Thinking Too Little, or Too Much?

map out 'if you want to do this, then you should do this and not that,' making lists of the pros and cons and making a decision based on which list is longer, and so on." However, there has been little research that considers the... View Details

Keywords: by Carmen Nobel

23 Oct 2012
First Look

First Look: October 23

(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details

Keywords: Sean Silverthorne

01 Mar 2018
News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

one year he’s grown revenues by 44 percent and increased his customer base by 32 percent. No matter what kind of businesses we create or what kind of infrastructure is built, it can all be destroyed in the... View Details

Keywords: Julia Hanna

18 Jun 2001
Research & Ideas

Tech Investment the Wise Way

value created for users by the offering based on the technology; define the structure of the value chain, that is, the network of activities within the firm required to create and distribute the products or services offered to customers;... View Details

Keywords: by Henry Chesbrough & Richard S. Rosenbloom

01 Apr 2000
News

Q & A: A Conversation with IRS Chief Charles Rossotti

that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details

Keywords: Garry Emmons

11 May 2011
Research & Ideas

Building a Better Board

stock price doing OK? "It was a 10-minute conversation, and that was that," Kaufman says. These days, the assessment is usually much more wide-spread, taking into account both quantitative and qualitative metrics other than just recent financial results, such... View Details