COVID-19 - Publications - Faculty & Research

October–December 2022
Article

How Psychological Safety and Feeling Heard Relate to Burnout and Adaptation Amid Uncertainty

By: Michaela J. Kerrissey, Tuna Cem Hayirli, Aditi Bhanja, Nicholas Stark, James Hardy and Christopher Peabody

Background: Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood.
Purpose: The aims of this study were (a) to measure feeling heard and (b) to assess... View Details

Keywords: Burnout; Crisis; Psychological Safety; Feeling Heard; Process Adaptation; Interpersonal Communication; Well-being; Health Care and Treatment; Adaptation

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30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated.... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

[Editor’s note: This is the third installment of a continuing series on issues that 600 CEOs told us keeps them awake at night. Today's topic: The challenges of making organizational decisions in this uncertain environment.] While we may be living in unprecedented... View Details

Keywords: by Boris Groysberg and Sarah Abbott

01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

(iStockphoto/AndreyPopov) Remote work has always been an essential part of economic activity. Some people work from home, some work from anywhere, and some work where customers need them. But the COVID-19 pandemic gave rise to both... View Details

Keywords: by James Heskett

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

Profile

Soltan Bryce

to connect. Soltan served as Head of Growth from the company’s seed stage through a $15 million Series A led by top-tier investors. When asked about working while in school, he shared, “when COVID-19 hit, my immediate thought was: how can... View Details

Web

Health Care - Faculty & Research

approaches in developing nations can impact global health. Recent Publications Revenue Collapses and the Consumption of Small Business Owners in the COVID-19 Pandemic By: Olivia S. Kim , Jonathan A. Parker and Antoinette Schoar August... View Details

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

The US government set out to support consumers and jolt the economy when it issued federal stimulus checks during the early months of the COVID-19 pandemic. But actually, that money helped propel questionable investments in “meme stocks,”... View Details

Keywords: by Rachel Layne; Financial Services

Web

Skydeck - Alumni

Greenwald (MBA 1993) on navigating the new world of video meetings and the interpersonal communication principles that transcend medium “Walking a Tightrope” Author Sheryl WuDunn (MBA 1986) on working class America’s economic fragility and how the View Details

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

During the initial phases of the COVID-19 pandemic, many US hospitals could not provide enough beds to meet demand. Solving the problem of inadequate capacity is of utmost importance in the “new normal,” which requires recognizing the... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

12 Oct 2021
Research & Ideas

What Actually Draws Sports Fans to Games? It's Not Star Athletes.

After COVID-19 shut down most professional sports leagues last year, fans have been eagerly returning to games and matches. But what will keep them coming back after the pandemic? Leagues might assume that their star athletes and... View Details

Keywords: by Rachel Layne; Sports

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

COVID-19 has made virtual work the new normal. In a few short weeks, meeting tools like Zoom, Microsoft Teams, Google Chat, and Slack have gone from a useful supplement to the primary enablers for daily interactions with co-workers.... View Details

Keywords: by Tsedal Neeley

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

it,” says Harvard Business School Professor Sandra Sucher. By contrast, she notes, when Pinterest proactively moved to keep anti-vaccination activists from spreading misinformation on the site during the COVID-19 pandemic, the company... View Details

Keywords: by Lane Lambert

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

“The asymmetry of the reduced search costs makes it easy for people who want to support Black-owned businesses, while leaving the process largely unchanged for customers who don’t want to engage with the program.” You Might Also Like: View Details

Keywords: by Jay Fitzgerald; Food & Beverage

02 Feb 2023
Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

a critical role in monitoring companies. There could be severe negative consequences if Twitter were to cease operations.” Can social media be used for good? Heese and Pacelli began their study when COVID-19 was becoming a serious... View Details

Keywords: by Kasandra Brabaw; Technology

Web

Building the On-Demand Workforce - Managing the Future of Work

and how they are using digital platforms to acquire talent. A third-party survey firm administered this survey between December 2019 and January 2020 (prior to the COVID-19 pandemic) to 700 U.S. business leaders in companies with revenues... View Details

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Which is why we have committed to you that no one at Aon is going to lose their job because of this COVID-19 outbreak.” Alternatives to salary cuts In addition to salary cuts, firms announced other initiatives to reduce payroll expenses... View Details

Keywords: by Boris Groysberg and Sarah Abbott

05 Apr 2024
Blog Post

How I Spent my 2+2 Deferral: Zoe Bhargava

in big tech, startups, and venture capital. Had I not had my 2+2 admissions letter in hand, I may not have felt comfortable switching jobs especially given that my deferral period was amidst the COVID-19 pandemic. I saw many peers stay in... View Details

2025
Working Paper

Managing Remote Work Quality: Evidence from Auditing Management Systems Standards

By: Ashley Palmarozzo, Michael W. Toffel and Melissa Ouellet

Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects work quality. We investigate the quality effects of remote work in a context in which remote work separates workers... View Details