BEST Practices - Publications - Faculty & Research

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

recommended) being attentive to the changes in the external environment communicating with middle managers and leading by example, motivating employees to speak, listening to customers.” Several asked whether the phenomenon in question is View Details

Keywords: by James Heskett

01 Jan 2013
News

Joanna M. Jacobson, MBA 1987

2002, 'venture philanthropy' as we know it today didn't exist, but we saw the opportunity to use business practices to create real social change," says Jacobson of the origins of Strategic Grant Partners, a coalition of 15 family... View Details

Keywords: Susan Young

Blog

What Black Executives Really Want

say, "Yes, my company is trying, but ." This was one of the most emotional research projects I have ever done. I rarely tear up in an interview. But on multiple occasions, I really had tears in my eyes hearing people's stories. It was amazing. I tried to walk in other... View Details

08 Feb 2010
HBS Case

Looking Behind Google’s Stand in China

downside consequences are more certain. Google has some 700 employees in China, the best of whom are already finding alternative employment. So de facto, Google is going to be a much smaller entity in China. It seems unlikely to me that... View Details

Keywords: by Sean Silverthorne; Technology

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

it paid off. Three years later, Honeywell had almost doubled the pace of the S&P 500 and had outpaced its nearest competitor by almost 23 points. MAKING THE DECISION FOR FURLOUGHS The practice of furloughs is commonplace in Europe... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

01 Feb 2002
News

It's academic. (Not!)

Photography by Jared Leeds "Our students use traditional academic theory to take on problems that have fundamental relevance in today's business world," says Janice McCormick, executive director of the HBS Doctoral Programs. "Many come in with View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

22 Feb 2022
News

Breaking News

different configurations work in different communities. A big takeaway of our work is that every community is different. There are certainly things that are similar about the business model, and some of the business model pressures and View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

30 Jul 2013
First Look

First Look: July 30

chlorine tablets to purify their drinking water? Behavioral economics has shown us that we don't always act in our own best interests. This is as true of health decisions as it is of economic ones. An array of biases, limits on cognition,... View Details

Keywords: Anna Secino

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

which is a really interesting incentive as well. But otherwise that they can actually pay the carbon cost themselves I think is super interesting. Because the ultimate best case scenario would be if carbon cost was baked into the economy... View Details

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

providing personal protection equipment (PPE) to suppliers and contractors. In some cases, risk-sharing practices meant sharing workers with other businesses so companies experiencing a downturn could help businesses with a temporary... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

to workers, who were expected to pay for their own English classes and learn during off-hours. Neeley, who drafted some best practices that the company began to implement, says Rakuten has quickly moved to... View Details

Keywords: by Kim Girard

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

"Ted Levitt changed my life," wrote Barry Koh (HBS PMD 30, 1975). "In our very first class he opened my eyes to how people are motivated to make decisions. Before, I thought as an engineer—the best attributes and the View Details

Keywords: by Julia Hanna; Education; Retail

06 Mar 2012
First Look

First Look: March 6

now a dynamic and growing business that attracts the best and the brightest. It is tempting to declare the industry a roaring success. But its purpose is to serve the needs of U.S. households and firms, and by this standard its... View Details

Keywords: Sean Silverthorne

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

million, of secure web servers on the internet and allowed numerous data breaches, including the theft of 4.5 million medical records from a large hospital chain. In response to Heartbleed, the Linux Foundation established CII, a project that helps support View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

linkages he saw and analyzed. “Al Chandler had one of the best darn smiles this side of the Continental Divide." —Nancy F. Koehn Second, he wrote about the past but this work was always anchored by his own eye on the present. Al... View Details

Keywords: by Sean Silverthorne

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

powerful economies [at the expense of] Bangladeshi rickshaws." It is neither principled nor practical for companies to stick their heads in the sand in response to an issue as fundamental as the distribution of the globalization... View Details

Keywords: by Martha Lagace

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

need, the new world for brands will have trust at its core. The mandate to brands from global consumers is clear: step up and help, not just your own customers and employees, but the world at large; protect all, support and care for all, and innovate in the public’s... View Details

Keywords: by Jill Avery and Richard Edelman

04 May 2021
Blog Post

Asian American Pacific Islander Heritage Month at HBS

you to be where you are today, and it means knowing that you have to do your best every day so that perhaps one day you will come close to paying them back for all that they have done for you. My heritage is both my reminder to always be... View Details

18 Oct 2011
First Look

First Look: October 18

undermine Hong Kong's position as a financial center in the long-term. Hong Kong's position as a global financial powerhouse was due in part to its rigorous emphasis on compliance and enforcement-allowing companies to report under Chinese GAAP, the View Details