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  • 08 Nov 2019
  • News

HBS Life: The Military Community at HBS

  • 27 May 2015
  • News

Companies ignore ‘customer avengers’ at their peril

  • May 2002 (Revised February 2004)
  • Case

Innovation at Progressive (A): Pay-As-You-Go Insurance

By: Frances X. Frei and Hanna Rodriguez-Farrar
Consumer auto insurance is a price-sensitive industry in which customers rarely pay a premium to a provider even for additional service features. Progressive spends more on additional service features than its competitors do; consumers don't pay extra for these... View Details
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  • June 2021
  • Supplement

Linda Oubré at Whittier College (C)

By: Debora L. Spar and Haley P. Brown
The case follows President Linda Oubré (HBS MBA Class of 1984) as she seeks to move Whittier College towards a more diverse, equitable, and inclusive campus.
In 2020, the student body of Whittier, a private liberal arts college in Los Angeles County, California,... View Details
Keywords: Women And Leadership; Racial Disparity; Higher Education; Education; Diversity; Race; Change Management; Gender; Los Angeles; California; United States
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  • November 2005 (Revised December 2006)
  • Case

Jeanette Clough at Mount Auburn Hospital

Jeanette Clough, the CEO of Mt. Auburn Hospital, successfully leads a turnaround for the struggling local hospital. When she assumed leadership of Mt. Auburn in 1998, the hospital had recently suffered a $10 million loss. During her first six months, several members of... View Details
Keywords: Organizational Change and Adaptation; Change Management; Leading Change; Expansion; Health Care and Treatment; Business and Community Relations; Health Industry; Cambridge
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  • May 2021
  • Case

Inclusive Innovation at Mass General Brigham

By: Katherine Baldiga Coffman and Olivia Hull
Massachusetts General Brigham (MGB) Chief Innovation Officer Christopher Coburn had overseen a period of exciting transformation and growth in healthcare innovation at MGB. In November 2019, the health system was the largest recipient of National Institutes of Health... View Details
Keywords: Inclusion; Innovation; Invention; Gender; Business Startups; Investment Funds; Private Equity; Health Care and Treatment; Innovation Strategy; Technological Innovation; Intellectual Property; Copyright; Patents; Research; Research and Development; Diversification; Technology; Health Industry; Massachusetts; Boston
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  • February 2021
  • Case

A Cultural Transformation at Southeastern Grocers

By: Suraj Srinivasan, Jonah S. Goldberg and Joseph A. Paul
When Anthony Hucker, the CEO of Southeastern Grocers (SEG), took over in that role in July 2017, the company was in dire financial and operational condition and was headed towards bankruptcy. SEG, the fifth largest grocery chain in the U.S. in early 2021, operated... View Details
Keywords: Business Transformation; Strategy Execution; Retail; Organizational Culture; Transformation; Growth and Development Strategy; Performance; Success; Retail Industry; Food and Beverage Industry; United States; Florida
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  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

House of Representatives on September 10, 2009. The subject of the hearing: "The World Bank's Disclosure Policy Review, and the Role of Democratic Participatory Processes in Achieving Successful Development Outcomes." [Webcast] "The challenges of... View Details
Keywords: by Alnoor Ebrahim
  • April 2023 (Revised July 2023)
  • Case

Fermenting Accounting Problems at Vermont Kombucha Corp.

By: Tatiana Sandino and Marshal Herrmann
Founded in 2005, Vermont Kombucha Corp. (V-Ko) was an early mover in the fledgling U.S. market for kombucha, a drink brewed for its health benefits. Early on, the company captured more than 90% of market share. Under the leadership of its founder and CEO, Joe Williams,... View Details
Keywords: Going Public; Business Model; Financial Reporting; Ethics; Corporate Governance; Stock Shares; Food and Beverage Industry
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  • 23 Aug 2022

Life at HBS Chat: Taipei

Life at HBS Program Chats are a unique opportunity to hear straight from current HBS students regarding their experience. Current students will host this informal gathering to give their perspective on life View Details
  • 09 Mar 2016

Social Enterprise at HBS Webinar

This webinar will provide an overview of the resources at HBS available to students interested in Social Enterprise. It will include a presentation from the Social Enterprise Initiative followed by a current student panel discussion. The... View Details
  • 01 Mar 2011
  • News

On the Outside at HBS

Rosenbaum: Women students feel a judgmental difference. When I started at HBS in 2006, I was a 24-year-old Jewish Latina who was also enrolled at Harvard Law School. In my brief professional experience, I... View Details
  • 01 Dec 2022
  • News

I Gave at the Office

funds for her local animal shelter—and found it surprisingly difficult. Much later, in the second year of her PhD program, she discovered the field of behavioral economics and folded her non-academic interests into her research. For his part, Zlatev arrived View Details
Keywords: Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • December 2014 (Revised October 2015)
  • Case

Iz-Lynn Chan at Far East Organization (Abridged)

By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization. View Details
Keywords: Iz-Lynn Chan; Far East Organization; Singapore; Far East Hospitality; Customer Centric Initiative; Hotels; Culture Change; Culture; Standard Operating Procedures; Serviced Residences; Service Quality And Standards Department; Service Operations; Service Delivery; Organizational Culture; Operations; Leading Change; Organizational Change and Adaptation; Accommodations Industry; Singapore; China
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  • 23 Jan 2019

HBS Information Session at UCLA

Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions... View Details
  • 15 Jan 2019

HBS Information Session at Northeastern

Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions... View Details
  • 08 Nov 2018

HBS Information Session at MIT

Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions... View Details
  • 17 Jan 2017

HBS 2+2 Information Session at the University of Southern California

Join us to learn more about the 2+2 application process to the MBA at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin promptly at 12:30PM in HNB... View Details
  • 22 Feb 2016

Retail Sector at HBS Webinar

This webinar will provide an overview of the resources available to students coming from (or who are interested in pursuing a career in) the Retail sector. It will include a brief presentation followed by a current student panel discussion. The webinar will begin View Details
  • 24 Oct 2017

HBS Information Session at UCLA

Join us to learn more about Harvard Business School and the 2+2 admissions process to the MBA at HBS. The event will include a presentation about our college programs and an opportunity to ask questions with a member of the MBA Admissions... View Details