Publications

November 1990 (Revised August 1992)
Case

American Airlines (C): Committing to Leadership

In an effort to grow and contain costs, the airline initiates a series of cultural change programs designed to increase employee participation and decision-making, and accordingly decrease the proportion of supervisors. CTL is the most recent, and by far the most... View Details

Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Culture; Air Transportation Industry; United States

January 1985
Case

Turning Around Alcan Europe (B): Patrick Rich's Two Years as CEO-Europe

Traces the efforts of Patrick Rich, CEO of Alcan Europe, to bring the company into a stable, profitable situation after having lost $120 million in 1982. Focuses on a wide variety of issues, including setting objectives and strategies for the region, creating... View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Organizational Structure

September 2004 (Revised June 2005)
Case

Otis Elevator: Accelerating Business Transformation with IT

By: F. Warren McFarlan and Brian DeLacey

Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the... View Details

Keywords: Transformation; Cost Management; Infrastructure; Business Processes; Organizational Change and Adaptation; Information Technology

October 1998 (Revised November 1998)
Case

Newman's Own, Inc.

By: James E. Austin

Describes the creation and evolution of this food marketing corporation. All its after-tax profits are donated to charity by Paul Newman, the distinguished actor and social entrepreneur. The company has grown into a $100 million enterprise and donated cumulatively $89... View Details

Keywords: Social Entrepreneurship; Food; Organizations; Corporate Social Responsibility and Impact; Problems and Challenges; Competitive Advantage; Food and Beverage Industry

December 2023 (Revised February 2024)
Case

Transforming Healthcare Delivery at Karolinska University Hospital

By: Susanna Gallani, Mary Witkowski, Elena Corsi and Nikolina Jonsson

The case study examines the journey toward value-based healthcare at Karolinska University Hospital. The hospital's ambitious shift to a patient-centered care delivery model, accompanied by the construction of a new facility, encountered challenges such as high costs,... View Details

Keywords: Change Management; Transformation; Transition; Business Organization; Communication Strategy; Information Infrastructure; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Health Industry; Sweden; Europe

September 1996 (Revised November 1999)
Case

GLSTN 1996

By: James E. Austin, Willis M. Emmons III and David Maue

The Gay, Lesbian, and Straight Teachers Network (GLSTN), which aims to create respect for all within schools regardless of sexual orientation, faces significant challenges stemming from its rapid growth into a 30-chapter national organization. Issues include... View Details

Keywords: Organizational Culture; Problems and Challenges; Leadership; Networks; Policy; Change Management; Nonprofit Organizations; Leadership Development; Growth Management; Organizational Change and Adaptation; Education Industry

Find at Harvard

November 2017
Case

Passion and Strategy: Novozymes' Embrace of the UN Sustainable Development Goals

By: Andy Zelleke and Emilie Billaud

This case explores the sustainability efforts at Novozymes, the world's largest and oldest producer of industrial enzymes. In 2015, the Danish company became the world’s first company known to have crafted a new corporate strategy based on the United Nations... View Details

Keywords: Corporate Governance; Transformation; Environmental Sustainability; Corporate Social Responsibility and Impact; Mission and Purpose; Business and Shareholder Relations; Business and Stakeholder Relations; Business Strategy; Organizational Culture; Organizational Change and Adaptation; Biotechnology Industry; Europe; Denmark

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

Web

Activities, Government & Clubs | MBA

networking, and socializing outside of the classroom. Student Club Directory Student Club Handbook (login required) Club Conferences Student club conferences are organized and run by student clubs, providing leadership opportunities for... View Details

01 Dec 2011
News

Making the Case for Leadership

Groysberg. “At Williamsport, Toby worked to understand the organization and get the employees involved, so when it was time for buy-in and action, they were ready to go. She’s a high-potential leader.” And an open-minded one as well: “I... View Details

22 Sep 2015
News

Giving Kids a Better Chance

Marshall Tuck (MBA 2000) combined an interest in social issues and the entrepreneurial lessons he learned at HBS to launch a charter school organization in Los Angeles. In just a few years, the Partnership for Los Angeles Schools took... View Details

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic.... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

17 May 2004
Research & Ideas

Why We Don’t Study Corporate Responsibility

analyzing research publications, we have found three basic trends. First, research has increasingly focused on economic performance. Second, research focusing on how organizations affect other dimensions of human welfare, beyond economic... View Details

Keywords: by Manda Salls

01 Sep 2005
News

Ideas: Books

executives from the aerospace and defense industries, Fortune 500 presidents, general managers in the Boston area, and heads of nonbusiness organizations about their decision-making. Based on his interviews, Roberto concludes that leaders... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Web

Field Course: Business of the Arts - Course Catalog

sample syllabus for this course Overview The nonprofit arts and culture industry generates more than $166.billions of economic activity in the US—approximately $64 billion in spending by arts and cultural organizations and an additional... View Details

Web

Employer Reimbursement Options | HBS Online

approximately one-third of HBS Online participants report receiving financial support from their company. If you know who and how to ask, you might be able to get your company to pay for your HBS Online program, too. Use our guide to learn how to ask your View Details

19 Nov 2018

HBS Diversity Webinar

This webinar provides insight into the diverse community at HBS. It includes a panel discussion with members of the African American Student Union (AASU) and Latino Student Organization (LASO). View Details

24 Apr 2014
News

Being a good corporate citizen by supporting arts and schools in New York City

Andrew Tisch (MBA 1977), cochairman of Loews Corporation, views his role as a good corporate citizen as supporting cultural and education organizations throughout New York City. (Published April 2014) View Details

July 2017 (Revised October 2017)
Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber

This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details

Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States