Publications

Article

The Lives and Deaths of Jobs: Technical Interdependence and Survival in a Job Structure

By: Sharique Hasan, John-Paul Ferguson and Rembrand Koning

Prior work has considered the properties of individual jobs that make them more or less likely to survive in organizations. Yet little research examines how a job’s position within a larger job structure affects its life chances and thus the evolution of the... View Details

Keywords: Jobs; Natural Language Processing; Jobs and Positions; Organizational Structure

July 1994 (Revised December 1994)
Case

CIGNA Corporation, Inc.: Managing and Institutionalizing Business Reengineering

Provides a longitudinal view of business reengineering at CIGNA Corp., a leading provider of insurance and related financial services throughout the United States and the world. CIGNA has been practicing business reengineering since 1989, completing over 20 projects.... View Details

Keywords: Change Management; Business Processes; Financial Services Industry; Insurance Industry

Educators

March 2013 (Revised October 2013)
Supplement

Jones Lang LaSalle (2012): Integrated Services and the Architecture of Complexity (D)

By: Ranjay Gulati and Luciana Silvestri

This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2008 and 2012. In 2008, in order to strengthen the firm's brokerage team, JLL merged with The Staubach Company, a real estate services provider with a first-rate... View Details

Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America

November 2012 (Revised October 2013)
Supplement

Global Expansion at Sanford C. Bernstein (C)

By: Linda A. Hill and Dana Teppert

Robert van Brugge, CEO of Sanford C. Bernstein, a premier sell-side research firm, has recently appointed a new Director of Asian Research to lead the firm's Hong Kong office. Van Brugge wonders what advice he should give the new Director as the firm continues to... View Details

Keywords: Collaboration; Organizational Design; Talent Management; Leadership; Finance; Globalization; Organizational Culture; Financial Services Industry; Hong Kong

Aug 2011 - 2011
Conference Presentation

Combining Social and Economic Objectives: On the Challenges of Sustaining a Hybrid Organizational Form

By: Julie Battilana, A.-C. Pache, M. Sengul and Jacob Model

Keywords: Economics; Problems and Challenges; Organizations; Society

June 1990 (Revised August 1990)
Case

IBM Canada Ltd.: Reorganizing for the 1990s

By: Lynda M. Applegate

Keywords: Restructuring; Organizational Design; Computer Industry; Canada

2007
Article

Interdisciplinary Research Within a Modified Competing Values Model of Organizational Performance: Results from Brazil

By: Rohit Deshpandé and John U. Farley

Keywords: Research; Competition; Value; Organizations; Performance; Brazil

June 2001 (Revised June 2001)
Background Note

Process Improvement Template

Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing... View Details

Keywords: Performance Improvement; Business Processes

Educators

February 1995
Case

Old Colony Associates, The

By: John J. Gabarro and Andrew P. Burtis

The first case in a four-part case series that outlines the events leading up to a performance appraisal interview. Describes the background of the company. A rewritten version of an earlier case. View Details

Keywords: Performance Evaluation; Business Processes

October 1990 (Revised January 1991)
Case

AB Volvo: Organizational Development and Its Impact on Information Systems

By: Robert G. Eccles Jr.

Keywords: Organizations; Growth and Development; Information Technology; Auto Industry

July 1980
Background Note

Action Planning and Implementation: A Manager's Checklist

By: Leonard A. Schlesinger and James P. Ware

A checklist of suggested guidelines for managers embarking on action planning and implementation activities. Used as a supplement to assist in the preparation of case materials. View Details

Keywords: Management Skills; Business Processes

August 1979 (Revised November 1996)
Background Note

Framework for Analyzing Work Groups

Presents a model for understanding the behavior and evolution of primary, stable work groups over time. Model describes contextual factors, design factors and emergent culture as determinants of group behavior and performance. In addition, describes emergent behavior,... View Details

Keywords: Analysis; Groups and Teams; Organizations

Educators

1968
Chapter

Neo-Freudian Views of Maturity and Bureaucratic Norms

By: R. M. Kanter

Keywords: Organizational Culture; Social Issues