Publications

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November 2015 (Revised April 2017)
Case

Streaming Over Broadband: Why Doesn't My Netflix Work?

By: Shane Greenstein and Michael Norris

In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them? View Details

Keywords: Digital Innovation; Internet; Broadband Service; Internet and the Web; Information Technology; Infrastructure; Utilities Industry; United States

Educators

Article

A 'Present' for the Future: The Unexpected Value of Rediscovery

By: Ting Zhang, Tami Kim, Alison Wood Brooks, Francesca Gino and Michael I. Norton

Although documenting everyday activities may seem trivial, four studies reveal that creating records of the present generates unexpected benefits by allowing future rediscoveries. In Study 1, we use a "time capsule" paradigm to show that individuals underestimate the... View Details

Keywords: History; Information Management; Cognition and Thinking

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April 2013
Article

First-Party Content and Coordination in Two-Sided Markets

By: Andrei Hagiu and Daniel Spulber

The strategic use of first-party content by two-sided platforms is driven by two key factors: the nature of buyer and seller expectations (favorable versus unfavorable) and the nature of the relationship between first-party content and third-party content (complements... View Details

Keywords: Two-sided Platforms; Platform Strategy; Technology; Information Technology; Performance Expectations; Strategy; Digital Platforms

April 2009 (Revised July 2009)
Exercise

Bringing AMP Home: Personal Case Study

By: Michael L. Tushman

This exercise helps AMP participants build their own personal case study. They develop a gap statement, do formal root cause analysis, and action planning. This exercise is done for each participant and each phase is shared with living group colleagues. View Details

Keywords: Cases; Personal Development and Career; Education; Management

1985
Book

Gender Roles in Development Projects: A Case Book

By: Catherine Overholt, Mary B. Anderson, Kathleen Cloud and James E. Austin

Keywords: Gender; Growth and Development; Projects; Books

1985
Book

Gender Roles in Development Projects: A Case Book

By: C. Overholt, Mary B. Anderson, Kathleen Cloud and James E. Austin

Keywords: Gender; Growth and Development; Projects; Books

January 1986 (Revised October 1986)
Case

Data Administration in Citibank Brazil (Abridged)

By: Shoshana Zuboff

Keywords: Banks and Banking; Information Management; Banking Industry; Brazil

September 1994
Supplement

Forging the New Salomon (Supplement)

By: Lynn S. Paine

Provides a management retrospective. View Details

Keywords: History; Business or Company Management; Reports

01 Dec 2008
News

Teaching is in his DNA

John McArthur, as many of his friends say emphatically, is a teacher. “That’s his DNA,” says Boston advertising legend Jack Connors. “He wants to take his students, whoever they may be, and turn them into contributors to the community. And nobody does it better.” “A... View Details

01 Mar 2018
News

Alumni Connections: Photos of Recent Alumni Events

Recent HBS Alumni Events Around the World 1 In November, the HBS Association of Southeastern New England hosted its first-ever reunion of local nonprofit leaders, who through the club’s scholarship program attended the Strategic Perspectives in Nonprofit Management... View Details

01 Mar 2008
News

You’re an Old Fuelie

For his first year at HBS, Jan Hyde (MBA ’66) arrived in style, driving all the way from San Francisco to Soldiers Field behind the wheel of a silver-and-white 1960 Chevrolet Corvette, a fuel-injected model known to aficionados as a “Fuelie.” Fuel injection in those... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

25 May 2016
News

Former HBS Dean John McArthur to Receive Harvard Medal

Keywords: Educational Services

01 Mar 2016
News

Ink

Making Your Presence Felt by Sean Silverthorne Now trumpeted by popular writer Susan Cain as the “high priestess of self-confidence for the self-doubting,” Associate Professor Amy Cuddy nevertheless crumbled in her first elevator pitch. Attending a gathering of... View Details

01 Dec 2011
News

Construction Begins on New Exec Ed Building

Visual Appeal: The lower two floors of Tata Hall will be wrapped in glass, opening views into and through the building and establishing a visual connection between HBS and the Charles River. Courtesy Dongik Lee/William Rawn Architects Construction of Tata Hall, a... View Details

Keywords: Construction of Buildings; Construction; Accommodation; Hospitality

01 Dec 2011
News

HBS Contributors Report

Support from alumni and friends accounted for almost one-quarter of the School’s revenue in the fiscal year that ended June 30, 2011, according to the HBS Contributors Report, which was mailed to some 12,000 donors in November. All told, with the help of alumni... View Details

May 2022 (Revised June 2022)
Case

Proposing to Redesign a Global Investment Bank

By: David G. Fubini

A major, NYC-based, global investment bank is looking to rethink its Systems strategy amid a rapidly evolving digital landscape. Your firm has served the client across most of its major geographies on a range of substantial Systems and IT efforts, but is facing... View Details

Keywords: Consulting; Professional Services; Business and Stakeholder Relations; Digital Strategy; Presentations; Competitive Strategy; Consulting Industry; New York (city, NY)

Educators