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  • All HBS Web  (16,695)
    • People  (26)
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  • July 2007 (Revised September 2007)
  • Module Note

Managing Networked Businesses: Summary Module

By: Thomas R. Eisenmann
Offers pedagogical guidance for instructors teaching the summary module of Managing Networked Businesses, an elective course described in "Managing Networked Businesses: Course Overview for Educators." Also describes how the module materials can be adapted for use in... View Details
Keywords: Networks; Business Organization
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Eisenmann, Thomas R. "Managing Networked Businesses: Summary Module." Harvard Business School Module Note 808-003, July 2007. (Revised September 2007.)
  • September 2006 (Revised May 2008)
  • Supplement

Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (B)

By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
Engaging local stakeholders and building strong relations has become a strategic imperative for multinational firms in the often politically charged mining, oil, and gas sectors. For BHP Billiton, the world's second largest mining company, its Tintaya copper mine in... View Details
Keywords: Corporate Social Responsibility and Impact; Mining Industry
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Rangan, V. Kasturi, Brooke Barton, and Ezequiel Reficco. "Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (B)." Harvard Business School Supplement 507-030, September 2006. (Revised May 2008.)
  • August 1999
  • Article

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

By: F. Frei and P. Harker
Keywords: Business Processes; Measurement and Metrics; Banking Industry
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Frei, F., and P. Harker. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking." Journal of Service Research 1, no. 4 (August 1999): 300–312.
  • June 2000
  • Supplement

SCORE! Educational Centers

Contains three segments. In the first segment, Alan Tripp, founder of SCORE!, discusses his experience creating and growing SCORE!. Designed to be used with the (A), (B), and (C) cases. In the second segment, Tripp and Rob Waldron, current president of SCORE! (now a... View Details
Keywords: Organizational Change and Adaptation; Entrepreneurship; Service Industry; Education Industry
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Burton, M. Diane. "SCORE! Educational Centers." Harvard Business School Video Supplement 400-504, June 2000.
  • March 2005
  • Article

Accountability Myopia: Losing Sight of Organizational Learning

By: Alnoor Ebrahim
Keywords: Organizations; Learning; Corporate Accountability
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Ebrahim, Alnoor. "Accountability Myopia: Losing Sight of Organizational Learning." Nonprofit and Voluntary Sector Quarterly 34, no. 1 (March 2005).
  • 2007
  • Chapter

Changing Practices on Sustainability: Understanding and Overcoming the Organizational and Psychological Barriers to Action

By: A. Hoffman and M. H. Bazerman
Keywords: Organizations; Attitudes; Social Psychology
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Hoffman, A., and M. H. Bazerman. "Changing Practices on Sustainability: Understanding and Overcoming the Organizational and Psychological Barriers to Action." In Organizations and the Sustainability Mosaic. Edited by S. Sharma, M. Starik, and B. Husted. Edward Elgar Publishing, 2007.
  • Article

How Strategy Maps Frame an Organization's Objectives

By: Robert S. Kaplan and David P. Norton
Keywords: Strategy; Organizations; Goals and Objectives
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Kaplan, Robert S., and David P. Norton. "How Strategy Maps Frame an Organization's Objectives." Financial Executive 20, no. 2 (March–April 2004).
  • 14 Feb 2003
  • Keynote Speech

Leadership, Values, and Organization." Speaker. "Advanced Management Development Program in Real Estate

By: Lynn S. Paine
Keywords: Leadership; Values and Beliefs; Organizations
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Paine, Lynn S. Leadership, Values, and Organization." Speaker. "Advanced Management Development Program in Real Estate. Harvard Advanced Management Development Program in Real Estate, Harvard University, Graduate School of Design, Cambridge, MA, February 14, 2003.
  • March 1991 (Revised December 1994)
  • Case

Marks and Spencer Ltd. (A)

By: Cynthia A. Montgomery
Marks and Spencer is a highly regarded retailer in the United Kingdom. This case examines the history of the firm, its organizational capabilities, and its long standing relationships with employees, customers, and suppliers. Also discusses the firm's expansion into... View Details
Keywords: Expansion; Organizational Design; Relationships; Retail Industry; United Kingdom
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Montgomery, Cynthia A. "Marks and Spencer Ltd. (A)." Harvard Business School Case 391-089, March 1991. (Revised December 1994.)
  • 1998
  • Chapter

Corporate Performance

By: R. Simons
Keywords: Business Ventures; Performance; Organizational Design
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Simons, R. "Corporate Performance." In Technology Management Handbook, edited by Richard Dorf. Boca Raton, FL: CRC Press, 1998.
  • 2002
  • Article

When Problem Solving Prevents Organizational Learning

By: Anita L. Tucker, Amy C. Edmondson and Steven Spear
Keywords: Problems and Challenges; Organizations; Learning
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Tucker, Anita L., Amy C. Edmondson, and Steven Spear. "When Problem Solving Prevents Organizational Learning." Journal of Organizational Change Management 15, no. 2 (2002). (Best paper proceedings, Academy of Management Conference, Healthcare Management Division.)
  • 1999
  • Book

High Performance Nonprofit Organizations: Managing Upstream for Greater Impact

By: William P. Ryan, Allen Grossman and Christine W. Letts
Keywords: Performance; Nonprofit Organizations; Management
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Ryan, William P., Allen Grossman, and Christine W. Letts. High Performance Nonprofit Organizations: Managing Upstream for Greater Impact. New York: John Wiley & Sons, 1999.
  • 16 Feb 2024
  • News

62 Percent of Americans Lack a College Degree. Can They Solve the Labor Shortage?

  • 19 Feb 2024
  • News

Workers without Degrees Are Not Getting as Many Good Job Offers as It Seems

  • 09 Feb 2023
  • News

New Study Finds Disconnect between Community Colleges and Local Employers Looking To Fill Jobs

  • 04 Jan 2023
  • News

Beyond Bias: Improving Workplace Diversity in the Age of Algorithms

  • 07 Jan 2022
  • News

Ask Help Desk: Creating Community and Safety at Work While Omicron Surges

  • 06 Nov 2021
  • News

Employers Partner with Community Colleges to Fill the Talent Pipeline

  • 14 Jul 2021
  • News

Mourning, Management, and Metamorphosis

  • 06 Jul 2020
  • News

Will the Facebook advertising boycott force the social media giant to change? Not likely

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