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  • March 2018 (Revised March 2019)
  • Technical Note

Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains

By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry
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  • March 2018
  • Exercise

Does It Hurt To Ask?

By: Alison Wood Brooks
Does It Hurt To Ask? (DIHTA) is an interactive exercise that pairs students (in groups of two) for a brief, spontaneous, open-ended conversation during class. Each student is given instructions to ask many questions (as many as possible) or few questions (ideally zero)... View Details
Keywords: Interpersonal Communication; Communication Strategy; Perception; Information; Power and Influence
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  • March 2018 (Revised September 2018)
  • Case

Gene Lee Navigates the Darden Takeover

By: Joshua D. Margolis, H. Lawrence Culp, James Barnett and Aldo Sesia
Following a full takeover of Darden Restaurant’s Board of Directors, Darden COO Gene Lee is weighing an offer to become interim CEO. View Details
Keywords: Shareholder Activism; Investment Activism; Crisis Management; Personal Development and Career; Decision Choices and Conditions; Food and Beverage Industry; United States
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  • March 2018
  • Case

GiveDirectly

By: John Beshears, Joshua Schwartzstein, Tiffany Y. Chang and Brian J. Hall
How should nonprofits design compensation systems to attract and retain talent? GiveDirectly is a respected charitable organization with an unconventional approach. Instead of spending on traditional aid programs in areas such as health care and food access in... View Details
Keywords: Nonprofits; Charity; Effective Altruism; International Aid; Compensation; Goals; Bonuses; Incentives; GiveDirectly; Compensation and Benefits; Motivation and Incentives; Goals and Objectives; Recruitment; Philanthropy and Charitable Giving
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  • March 2018
  • Teaching Note

ISRO: Explore Space or Exploit CubeSats?

By: Prithwiraj Choudhury
ISRO, India’s space agency, established to address domestic challenges with space technology, is one of the six largest space agencies in the world. Through its 59 missions, ISRO has launched numerous satellites for communication, disaster management, navigation,... View Details
Keywords: Strategic Planning; Decision Choices and Conditions; Operations; Management; Aerospace Industry; India
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  • March 2018
  • Teaching Note

Twine Health

By: Robert S. Huckman and Ariel D. Stern
In late 2014, Dr. John Moore (CEO), Frank Moss (chairman), and Scott Gilroy (CTO) of Twine Health (Twine) had to resolve several challenges that threatened to restrict the widespread dissemination of its sole product, Twine. Twine was a cloud-based platform that... View Details
Keywords: Health Care; Chronic Disease; Digital Health; Health Acceleration Challenge; Strategy; Disease Management; Health; Health Care and Treatment; Information Technology; Mobile and Wireless Technology; Technology Adoption; Health Industry; United States; Massachusetts
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  • March 2018 (Revised March 2018)
  • Supplement

Blue Haven Initiative: The PEGAfrica Investment

By: Vikram S Gandhi, Caitlin Reimers and Amram Migdal
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  • March 2018
  • Teaching Note

Controversy over Executive Remuneration at BP

By: V.G. Narayanan and Shawn O'Brien
Teaching Note for HBS No. 116-063. View Details
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  • March 2018
  • Supplement

Hatch Startup Equity Valuation Exercise (Student Version)

By: Christopher Stanton and Shikhar Ghosh
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  • March 2018
  • Supplement

Hatch Startup Equity Valuation exercise for Instructor Use

By: Christopher Stanton and Shikhar Ghosh
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  • March 2018
  • Case

IBM: Watson and the Internet of Things

By: Rajiv Lal and Scott Johnson
IBM has recently launched a business unit devoted to the Internet of Things. The group's leadership team needs to figure out the best way to quickly scale its business in a fragmented and nascent market. View Details
Keywords: IBM; Internet Of Things; Watson; Artificial Intelligence; Internet and the Web; Applications and Software; Mobile and Wireless Technology; Growth and Development Strategy; Emerging Markets; AI and Machine Learning; Technology Industry
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  • March 2018
  • Supplement

Irene Rosenfeld at Mondelez International: Crafting a Corporate Strategy video supplement

By: Raffaella Sadun
This video supplement is for use in class when teaching “Irene Rosenfeld at Mondelez International: Crafting a Corporate Strategy,” HBS No. 718-403. View Details
Keywords: Corporate Strategy
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  • March 2018
  • Teaching Note

Videojet (A) and (B)

By: Raffaella Sadun and Greta Friar
This teaching note was prepared to aid classroom instructors in the use of “Videojet,” HBS No. 717-403. View Details
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  • March 2018 (Revised March 2018)
  • Teaching Note

ArcelorMittal and the Ebola Outbreak in Liberia

By: Sophus A. Reinert
Teaching Note for HBS No. 718-029. View Details
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  • March 2018 (Revised February 2025)
  • Teaching Note

Dinesh Moorjani and Hatch Labs

By: Christopher Stanton and Shikhar Ghosh
Teaching Note for HBS No. 818-026. View Details
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  • March 2018
  • Supplement

EKOL Logistics: Thinking Outside the Box: Spreadsheet Supplement

By: Willy C. Shih and Esel Çekin
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  • March 2018
  • Teaching Note

Globalization Past, 1850–1914 (A) and (B)

By: Sophus A. Reinert
Teaching Note for HBS No. 718-023 and 718-030. View Details
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  • March 2018
  • Teaching Note

Kickstarting Tomato Jos in Nigeria

By: Sophus A. Reinert
Teaching Note for HBS No. 718-027. View Details
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  • March 2018
  • Supplement

Live Excel Supplement OpenInvest

By: Boris Vallee
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  • March 2018 (Revised March 2018)
  • Teaching Note

OpenInvest

By: Boris Vallee and Caitlin Reimers Brumme
Founded by a team of hedge fund and NGO alumni, OpenInvest launched its platform in 2015 to enable retail investors to tailor their portfolio to their personal values in an automated way, for instance by screening out weapon manufacturers stocks or overweighting LGBTQ... View Details
Keywords: Socially Responsible Investing; Investing For Impact; Robo-advisors; Investment; Values and Beliefs; Customization and Personalization; Technology; Financial Services Industry
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