Publications

November 1996 (Revised June 1997)
Case

Harvard Business School Publishing

By: David A. Garvin and Artemis March

Linda Doyle, president and CEO of Harvard Business School Publishing Corp., has succeeded in turning around the organization after several difficult years. She has launched several strategic and organizational initiatives, and has instilled a new philosophy and vision.... View Details

Keywords: Change Management; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Organizational Structure; Strategic Planning; Problems and Challenges

10 Mar 2021
News

Sister Soldier

Author Gayle Tzemach Lemmon (MBA 2006) has been here before—speaking with palpable enthusiasm and urgency about women who have defied cultural norms and changed the world around them through acts of bravery and heroism. In her first book,... View Details

July 2024
Article

Mass General Brigham’s Patient-Reported Outcomes Measurement System: A Decade of Learnings

By: Jason B. Liu, Robert S. Kaplan, David W. Bates, Mario O. Edelen, Rachel C. Sisodia and Andrea L. Pusic

This article describes the strategies that leaders at the Mass General Brigham (MGB) health system have used in launching a standardized patient-reported outcome measure (PROM) collection program in 2012, a major step in the value-based transformation of health care.... View Details

Keywords: Patient-reported Outcomes; Value Based Health Care; Health Care and Treatment; Transformation; Outcome or Result; Organizational Change and Adaptation; Performance Improvement; Health Industry

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January 2022 (Revised October 2023)
Case

OneTen: One Million Careers for Black Talent (A)

By: Boris Groysberg, V. Kasturi Rangan, Annelena Lobb and Kerry Herman

The OneTen case study examines the nonprofit organization’s origin story. Its founding team includes a roster of corporate superstars—Ken Chenault (former CEO of American Express), Ken Frazier (former CEO of Merck), Charles Phillips (chair of Infor), Ginni Rometty... View Details

Keywords: Change Management; Demographics; Ethics; Organizations; Social Enterprise; Society; Business or Company Management; Nonprofit Organizations

Keywords: Professor Amy C. Edmonson; Professor Boris Groysberg; Professor Josh Lerner; Teaching Fellow Ann Leamon; Professor Leslie A. Perlow; Professor of Management Practice Felda Hardymon;; social media; Finance

25 Feb 2020
News

Alumni and Faculty Books for March 2020

Press In Leading in the Digital World, Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? Offering a radical... View Details

01 Jun 2012
News

Faculty Books

the increasingly global nature of these activities. Sleeping with Your Smartphone: How to Break the 24/7 Habit and Change the Way You Work by Leslie A. Perlow (Harvard Business Review Press) Perlow, the Konosuke Matsushita Professor of... View Details

17 Jun 2015
Research & Ideas

Michael Porter on America’s Historic Energy Opportunity

Full Report Press Coverage 11 JUN 2015 BLOOMBERG U.S. Losing the Race to Raise Workforce Skills 11 JUN 2015 BLOOMBERG U.S. Fracking Debate: Environment Vs. Economics 11 JUN 2015 NPR America's Next Economic Boom Could Be Lying Underground 11 JUN 2015 Business Insider... View Details

Keywords: Re: Michael E. Porter; Energy; Utilities

May 2017 (Revised May 2019)
Supplement

Intuit: QuickBooks (B)

By: David Yoffie and Nicole Tempest Keller

This short case updates the earlier Intuit case on transitioning from a product company into a platform company. In addition to providing information on the recent successes and challenges of the business, it also explores a new challenge of building a platform with a... View Details

Keywords: Platform; Strategic Transition; Strategy; Digital Platforms; Transition

October 2010
Supplement

Toyota Recalls (C): Bumpy Road Ahead

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson

Between February and July 2010, Toyota sales recover thanks to the use of extensive PR and sales incentives. Yet recalls continue. Can Toyota stem the tide and correct its organizational flaws to address the underlying issues? View Details

Keywords: Safety; Organizational Change and Adaptation; Sales; Auto Industry

2004
Class Lecture

Consumer-Driven Health Care: A Revolution for Employers, Consumers, and Providers

By: Regina E. Herzlinger

Keywords: Health Care and Treatment; Transformation

26 Feb 2001
Research & Ideas

Evolving for Success [Part One]

Kanter, an authority on organizational change who advises major corporations and governments on these very issues, lays out a blueprint to help readers get a handle on work, and life, in an increasingly connected world. Here, in the first... View Details

Keywords: by Staff

March 2000 (Revised June 2000)
Case

Jeanne Lewis at Staples, Inc. (C)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States

01 Oct 1996
News

The Drive for Excellence: An Interview with Jim Henderson

changed my mind about that. We now seek 50-50 joint ventures with strong partners from whom we can learn -- leaders in their respective countries or regions who know the customers, governments, and cultures. We've found that when neither... View Details

01 Mar 2014
News

Everything Old Is a New Opportunity

was very different from how I had been educated in the past." Johnston found the HBS technology courses eye-opening. "There was an element of precision, but most of what we talked about was how companies had made significant changes in... View Details

Keywords: Robert S. Benchley; Health, Social Assistance; Personal Services

08 Jul 2008
Research & Ideas

Colloquium: The Future of Social Enterprise

changing the way that funders, practitioners, scholars, and organizations measure performance. Our paper traces a growing pool of potential funding sources to solve social problems, much of it stemming from an intergenerational transfer... View Details

Keywords: Re: V. Kasturi Rangan & Dutch Leonard

01 Jun 2006
News

Money and Mortals

provides a view of society’s changing attitudes toward money and depicts its influence on mankind. Donated in 1975 by the New York banking firm of Arnhold and S. Bleichroeder, Inc., the collection includes works by Rembrandt, Breughel,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

15 Sep 2020
News

How To Make Diversity a Reality

(GMP 6, 2009) about what it takes to make real change to the diversity of your organization. READ MORE Chitra: You've helped build companies, build people, processes, and systems at scale. So what has to be different to bring real... View Details

January 2006 (Revised February 2015)
Case

Innovation at Timberland: Thinking Outside the Shoe Box

By: Rosabeth M. Kanter and Ryan Raffaelli

Innovation was linked to Timberland's heritage. In 2005, CEO Jeff Swartz and COO Ken Pucker hoped the Invention Factory, an advanced concept lab, would develop new breakthrough products and reinvigorate the company's culture of innovation. Since the 1960s, Timberland... View Details

Keywords: Innovation and Management; Growth and Development Strategy; Product Development; Organizational Culture; Change Management

August 2000 (Revised September 2005)
Case

Callaway Golf Company

By: Rajiv Lal and Edie Prescott

Describes a situation faced by Mr. Ely Callaway, the 80-year-old founder, chairman, and CEO of Callaway Golf Co., in the fall of 1999. After a decade of stunning success with the marketing concept, Callaway suffered a significant loss and witnessed a steep decline in... View Details

Keywords: Marketing Strategy; Crisis Management; Communication Strategy; Product; Business Strategy; Change Management; Competitive Advantage