IT - Publications - Faculty & Research - Harvard Business School

01 Apr 2013
News

Using the Crowd as an Innovation Partner

04 Dec 2024
News

Redefining Learning: Celebrating 10 Years of Harvard Business School Online

29 Mar 2011
News

Food Inflation Kept Hidden in Tinier Bags

13 May 2022
News

More Employers Should Cover Abortion Travel Costs

02 Sep 2021
News

Net Neutrality Rules Will Make Winners and Losers Out of Businesses

13 Jun 2016
News

Brands count cost of celebrity ties after Johnny Depp and Maria Sharapova

From Higher Aims to Hired Hands

Is management a profession? Should it be? Can it be? This major work of social and intellectual history reveals how such questions have driven business education and shaped American management and society for more than a century. The book is also a call for reform.... View Details

04 Dec 2007
First Look

First Look: December 4, 2007

frontline employees take initiative to improve their work systems to prevent operational failures. Drawing on the system improvement and team-learning literatures, we develop a framework of frontline system improvement and test it using... View Details

Keywords: Martha Lagace

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

Legendary Harvard Business School marketing professor Theodore Levitt warned his students and industry executives against “marketing myopia”—that is, adopting an insular marketing approach where the business puts its own needs ahead of... View Details

Keywords: by Sean Silverthorne; Retail; Service

19 Nov 2018
Sharpening Your Skills

E-Santa: Is Retail Ready for Digital Christmas?

carlballou Most industries are in major digital upheaval, but retail particularly seems in some kind of disruptive spin-cycle. As the retail season eneters its most crucial time of year, we take a deep breath to contemplate research from... View Details

Keywords: by Sean Silverthorne; Retail

Portrait Project

Shivangi Goel

medical student, and it broke me down. These moments showed me that we have so far to go in helping people access the healthcare they need, but also that humankind is much more resilient than I ever thought. I want to make healthcare... View Details

Portrait Project

Sneha Biswas

once told me that I must study well because men want educated wives. So, I did. But somewhere along the journey, my goal shifted. I wasn’t doing it for a husband, but for the respect that women, like my mother, deserve. I worked on ships... View Details

February 1997 (Revised July 1997)
Case

Enron Corp.: - Credit Sensitive Notes

This case investigates an innovative bond issue by Enron. The coupon on the bond is indexed to the company's credit rating, making it a credit derivative structure. View Details

Keywords: Credit Derivatives and Swaps; Bonds; Energy Industry

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First Quarter 2013
Article

Big Data in the Age of the Telegraph

By: Caitlin C. Rosenthal

Daniel McCallum's 1854 organizational chart for the New York and Erie Railroad resembled a tree rather than a pyramid. It empowered frontline managers by clarifying data flows. View Details

Keywords: Big Data; Telegraph; Organizational Charts; History; Data and Data Sets; Business History; Information Technology; Organizational Structure; Rail Industry

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September 2000 (Revised January 2001)
Case

Managing IBM Research in Internet Time

IBM must adapt its research process to the volatility of the Internet market. Issues include incentives, research charter, reward systems, and linkages to business units and customers. View Details

Keywords: Internet and the Web; Research and Development; Information Technology Industry

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