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  • All HBS Web  (2,866)
    • People  (2)
    • News  (744)
    • Research  (1,675)
    • Events  (15)
    • Multimedia  (23)
  • Faculty Publications  (785)
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  • 22 Nov 2023
  • Video

Israel and Gaza: How did we get here? Where are we heading?

  • Article

The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details
Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations
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Franklin, Brian, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris, and Eric Goralnick. "The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding." Annals of Emergency Medicine 75, no. 6 (June 2020): 704–714.
  • 07 Oct 2020
  • News

Bringing Business Ethics Back to Friedman’s Call to Purpose

  • 11 Dec 2017
  • News

Leadership Lessons from the Basketball Court

translate well to the business world because, when you strip out the ball and the rules, you're talking about people. You're talking about people coming together as one towards... View Details
  • 27 Jun 2007
  • Lessons from the Classroom

Learning to Make the Move to CEO

executives in his classroom. While they come from countries around the world and from a variety of industries, they share a common characteristic. "They're at a point... View Details
Keywords: by Julia Hanna; Education
  • 01 Sep 2011
  • News

The Business and Environment Initiative at HBS

discipline,” says Henderson. “Here at HBS, it’s designed to support faculty working together across disciplines and across the University, and to make sure we’re all aware of each other’s activities and... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

be careful not to prompt the interviewees into saying what they want to hear—a common error that wreaks havoc with the results of customer... View Details
Keywords: by Richard Bierck; Retail
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

And then there's the mentors about what it's like to be a Black person and to overcome the slings and arrows of racism. Neeley: Well, the reason... View Details
Keywords: by Staff; Pharmaceutical
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

erroneously identified as the common thread of a firm's business. In reality, a given type of customer will frequently have a range View Details
Keywords: by Pankaj Ghemawat
  • Article

Sales Methodologies and Selling

By: Frank V. Cespedes
Sales methodologies play an important role. A common approach in a sales force allows for consistency, dissemination of best practices, acceleration of learning, and it helps the firm to scale because management then has common metrics to monitor and evaluate. However,... View Details
Keywords: Methodology; Sales; Analysis
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Cespedes, Frank V. "Sales Methodologies and Selling." Top Sales Magazine (November 2019), 26–27.
  • 18 Mar 2022
  • Blog Post

Career Advice: Transforming the Energy Industry

direction. That's one part of the job that I’ve enjoyed quite a bit, which is reinforcing the message that climate change is something that spans View Details
  • 02 Apr 2014
  • What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

schools of thought in the modern high tech and versatile business environment." David Wittenberg said: " an effective leader must be true to himself. Personalities differ, so leadership styles... View Details
Keywords: by James Heskett; Service
  • 20 May 2013
  • Research & Ideas

The Long-Term Fix to US Competitiveness

the debate and the facts underlying the debate and the political choices and compromises that we can make," said Porter. While many people... View Details
Keywords: by Stephanie Schorow & Harvard Gazette
  • 29 May 2001
  • Research & Ideas

Good News, Not Blues, For the Inner City

advantage of the inner city, though, comes not through the income of residents but rather what he called "income density"—a high... View Details
Keywords: by Martha Lagace
  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

commonality like all are at roughly the same stage in their careers, stage of company (e.g., pre-series A or post-IPO), or stage of life. Often,... View Details
Keywords: by Julia B. Austin
  • 27 Jul 2015
  • Research & Ideas

The ‘Promotion’ That Makes You Feel Bad

of people are affected by this topic." An estimated 50 percent of multinationals use English as their common company language, Neeley says. Countless more have View Details
Keywords: by Roberta Holland
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

are willing to face the challenges common to post-liquidity business families that can pose threats to unity of the family and View Details
Keywords: by Jonathan Pellegrin; Food & Beverage; Retail
  • Web

Introduction - The Production - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

it offered in industrial relations. In courses such as “Human Problems of Administration” and “Personnel Research” students became familiar with prevailing management theories that espoused the importance... View Details

    Denial: Why Business Leaders Fail to Look Facts in the Face--And What to Do About It (March 2010)

    Denial -- the unconscious belief that a certain fact is too terrible to face and therefore cannot be true -- has torpedoed many good businesses and more than a few great ones. It turns challenges into crises, and dilemmas into catastrophes. It is one of the greatest... View Details

    • 10 Mar 2015
    • News

    Women in Tech: Breaking the Digital Ceiling

    women—whose careers could provide some insight into these questions. “I wanted to understand what it is that they did to crack the code,” Kraus says of her research. Through interviews, Kraus and her... View Details
    Keywords: April White
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