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Show Results For
- All HBS Web
(2,071)
- People (5)
- News (598)
- Research (950)
- Events (7)
- Multimedia (123)
- Faculty Publications (439)
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- 29 Jan 2007
- Research & Ideas
The Business Press Is a Watchdog that Bites
company, through suppliers or customers at trade shows saying something was weird, or through tracking the names of people who had been involved in fraud in the past and finding another company they're in. The press's next most frequent... View Details
- 30 Jan 2017
- Research & Ideas
Vanguard, Trian And The Problem With 'Passive' Index Funds
On August 31, 2016, many investors celebrated the 40th birthday of one of the world’s most successful financial instruments: the mutual index fund, created by Vanguard founder John C. Bogle. Index funds, which automatically track an index... View Details
- 27 Apr 2010
- First Look
First Look: April 27
growth track but remains chiefly concerned about its vulnerability to supply disruptions and to increases in merchandise costs from higher input prices. The firm appears quite overvalued based on a multiples analysis but considerably... View Details
Keywords: Martha Lagace
- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
customer, while you look after your other constituents on an as-needed basis." In the east quadrant, Simons focuses on performance variables and the theory of value creation. "We build strategy maps and figure out how to assess what leading indicators to... View Details
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements... View Details
Keywords: Dina Gerdeman
- 05 May 2009
- First Look
First Look: May 5, 2009
effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. For each customer, we track channel usage,... View Details
Keywords: Martha Lagace
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
gun. The producer's network was broadcasting the World Series that night, and the radar gun—the device that tracks the speed of pitches—was on the blink. The producer had made several fruitless calls, and many people had said, "Try... View Details
Keywords: by Michael Wheeler
- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
lasting impact. Reference checks need to be done as in normal hiring situations—recognizing that tracking down referees make take more time and effort. Using recruiters can be a double-edged sword, especially in the current scenario as... View Details
- 04 Jan 2012
- First Look
First Look: January 4
interpretation of and response to these challenges, but external and internal changes may require corresponding changes in a group's core identity. In a qualitative study of longshoremen in San Pedro, California, we observe an evolution in group identity as we View Details
Keywords: Carmen Nobel
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
their loyalty patterns by looking at the repeat purchase rate of these new customers compared with those of existing users. To do that, we calculated the portion of consumers who bought again within 60 days of their first purchase. We then View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
automated way, for instance by screening out weapons manufacturers stocks or overweighting LGBTQ friendly companies, while still closely tracking the overall stock market performance. In 2017, bolstered by $3.25 million in seed funding... View Details
Keywords: Sean Silverthorne
- 19 May 2015
- First Look
First Look: May 19
owned. This book explores the political logic of reforms to land ownership and control, accounting for how land development and real estate have become synonymous with economic growth and prosperity in China. Drawing on extensive fieldwork and archival research, this... View Details
Keywords: Sean Silverthorne
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
during the holiday season. Other retailers, such as Zara, have enabled their stores to track and use store inventory to fulfill online orders and ship them to customers from stores. Hybrid models, such as curbside pickup, in which... View Details
- 20 Dec 2016
- First Look
December 20, 2016
how to build performance indicators to monitor financial goals, customer goals, internal process goals, and learning and growth goals. By focusing on these goals, the balanced scorecard gives managers a tracking tool for leading... View Details
Keywords: Carmen Nobel
- 23 Feb 2010
- First Look
First Look: Feb. 23
commercial avoidance through zapping along with eye tracking on 31 commercials for nearly 2,000 participants are used to calibrate the model. New, simple metrics of attention dispersion are shown to strongly predict avoidance. Independent... View Details
Keywords: Martha Lagace
- 05 Aug 2008
- First Look
First Look: August 5, 2008
view leadership as a single-minded track driven by unwavering rules, or "foxes," who assess and re-evaluate their goals and strategies based on ever-changing factors in business, politics, and culture. Covering dynamic... View Details
Keywords: Martha Lagace
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
firm-driven communication using the brand, my definition of advertising, still has a place for many, many companies. They should track consumer-to-consumer communication, i.e. word-of-mouth, but in some cases with word-of-mouth there’s... View Details
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
perspiration." Missteps, dead ends, and rework are inevitable and must be accepted, even encouraged. Innovation requires a mind-set of try, learn, adjust, try again. In a conversation we had with Catmull about Pixar's enviable track... View Details
- 15 Mar 2011
- First Look
First Look: March 15
the DA. In designing the DA career conference initiative, Harris and her team polled DA faculty representing all promotion tracks and length of service. They also captured best practices from across other NAH divisions and other peer... View Details
Keywords: Sean Silverthorne
- 19 Dec 2006
- First Look
First Look: December 19, 2006
series models within the context of a single-stage stochastic inventory system with periodic review, constant leadtimes, infinite supply, full backlogging, linear holding and penalty costs and no ordering costs. Forecasting ARIMA time series requires View Details
Keywords: Sean Silverthorne