Systems Thinking - Publications - Faculty & Research

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

competition." But as new research from Harvard Business School demonstrates, the customers you think are your best and most loyal are likely to be the first to cast you aside when a challenger to your service superiority barges into... View Details

Keywords: by Julia Hanna

06 Jan 2003
What Do You Think?

China: The Next Big Market Opportunity or the Next Big Bubble?

"massive issues around the respect of intellectual property rights" in arguing, "It's high time to call into question portions of the Chinese miracle." Perhaps Jack Zhang captured the sense of many respondents best when he said, "I View Details

Keywords: by James Heskett

01 Jun 2008
News

Alumni Books

while also respecting humanistic values. They lay out the positivist, social constructionist, and postmodernist perspectives on the theory of educational organization to help readers develop new ways of thinking about organizational... View Details

Keywords: Management

01 Jun 2016
News

How Do We Win the Cyberwar?

do this alone.” (courtesy Flashpoint) “I don’t think we’ve really fully solved how that relationship plays out between the federal government and the private sector. It’s very much a work in progress.” —Josh Lefkowitz (MBA 2008) Longtime... View Details

Keywords: Dan Morrell; illustrations by Victo Ngai

13 Mar 2014
Research & Ideas

Can We Get To Where We Need To Go?

much bigger, "gleaming" roadways, and he feels a growing concern that America's transportation and infrastructure systems are lacking attention and falling behind. “We suffer through an extremely aged and outdated... View Details

Keywords: by Dina Gerdeman; Transportation; Air Transportation; Auto

05 Nov 2017
Blog Post

What You Need to Know about SVMP

significant for me. Under their leadership, there was never a dull moment in the classroom. They guided every class with deep passion, high energy and profound knowledge. With their stimulating questions and insightful expertise, they directed us to View Details

23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

understand this phenomenon over time and what role companies played in translating a few buyers' initial curiosity into widespread consumer loyalty. Brand New examines these issues by focusing on six outstanding entrepreneurs. Debora Spar: Several incidents led me to... View Details

Keywords: by Jim Aisner

22 Feb 2018
News

My First Job

careers. As alumni returned to campus last fall for reunion, we asked them to tell us about their first jobs and what those experiences taught them. READ MORE Dan Biederman, class of '77. I took a job in the Systems Consulting Firm,... View Details

29 Apr 2020
Book

The Key to Powerful Social Change: Small Villages

Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details

Keywords: by Dina Gerdeman

01 Dec 2000
News

Books

have implemented balanced scorecards, the performance management system that the pair developed in 1992. In The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, the authors delve into... View Details

Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information

01 Oct 1998
News

A Community Investment

resources than government. The enthusiasm of private parties for various approaches to solving social problems needs to be tempered by an overall concern for the interests of society. Schell: I think that in almost every case the free... View Details

03 Mar 2017
News

Big Blue’s Big Bet

system smart enough to ask humans questions, instead of just providing probabilistic answers. “The technology is absolutely moving in that direction,” says Kenny. “Every day. We’re extrapolating from what we know into what we don’t know.”... View Details

Keywords: Paul Kix; illustrations by Dan Page

27 Mar 2019
News

Life Is a Startup

is, is essentially a modern reframing of Gam zu l’tovah, let me make this for the best. How do I design a system that can actually gain strength from the bumps in the road? And an example is that he goes and draws on, in terms of the... View Details

17 Dec 2013
First Look

First Look: December 17

Raising the Level of Abstraction This technical note discusses abstraction as a way of generalizing a process or component for wider application. By hiding complexity inside a module, abstraction enables system designers to View Details

Keywords: Carmen Nobel

18 Feb 2022
Blog Post

Short Intensive Program (SIP): Climate Adaptation

of Business: A Systems Approach with Explicit Integration of Public Health Co-Benefits Professor Macomber structured the course to have students approach the topic from four points of view, and assigned student team projects to View Details

Profile

Inessa Lurye

today, Inessa heads up product strategy at Maxwell Health, an "operating system for employee benefits" that centralizes health and benefits data to help employees navigate options more simply and satisfactorily. "I hadn't... View Details

18 Feb 2016
Blog Post

Honing an Interest in Healthcare at HBS

healthcare to identify interesting opportunities and stay connected to the Health Care Club. What advice do you have for prospective students? I strongly encourage students to think outside the box and pursue unusual opportunities,... View Details

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

articles. Much of Porter's thinking originally appeared in the pages of the Harvard Business Review. Eleven of those seminal articles are collected in On Competition, a book published by the Harvard Business School Press. In addition,... View Details

Keywords: Re: Michael E. Porter

05 May 2023
News

Fail Better

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Every year, HBS selects a small handful of outstanding alums to receive its most important honor, the Alumni Achievement Award. This year's recipients work in finance, politics, biopharma, and... View Details

Web

Dean Srikant Datar’s 2023 Commencement Remarks | About

play a part in addressing them. As you begin the next phase in your leadership journey, I ask you to join me in reflecting on three behaviors that I hope might be helpful to you as you go about this great task. They are Active Listening , “ And ” View Details

Publications