System Outsourced Services - Publications - Faculty & Research

16 Jul 2012
Research & Ideas

Are You a Strategist?

reinforcing parts. Rich in organizational detail, and anchored on purpose, such systems of value creation "make strategy the animating force in a company," says Montgomery. "They're the crucial link between lofty ideas and action." To... View Details

Keywords: by Carmen Nobel

22 Jun 2007
Working Paper Summaries

Proprietary vs. Open Two-Sided Platforms and Social Efficiency

Keywords: by Andrei Hagiu; Web Services; Web Services

24 Feb 2011
Research & Ideas

What’s Government’s Role in Regulating Home Purchase Financing?

Freddie Mac, with about 50 percent of all mortgage credit going through these firms. They were able to take extraordinary risks with their implicit government backing and failed spectacularly in September 2008 just before Lehman went down. We need a View Details

Keywords: by Sean Silverthorne; Financial Services

Web

Information Technology | About

gaining unauthorized access to a computer system or database, falsely obtaining electronic services or data without payment of required charges, intentionally intercepting electronic communications. and... View Details

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

operating system companies need both end-users and application developers. Increasingly, thanks in large part to technology and the Internet, multi-sided markets are becoming more common. But how do they work? What are effective... View Details

Keywords: by Sean Silverthorne; Technology

Web

Accounting & Management Awards & Honors - Faculty & Research

Jeffrey O. Greenberg, Melissa Littlefield, and David W. Bates. George Serafeim : Awarded the 2019 Kim B. Clark Fellowship in Responsible Leadership at Sa d Business School at Oxford University. Suraj Srinivasan : Recipient of a Management Science Distinguished View Details

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul

Citation

Educators

Purchase

16 Mar 2010
First Look

First Look: March 16

had full access to corporate archives and executives and provides us with a unique insight into the workings and strategies of one of the world's oldest and largest multinationals. Capitalism: Its Origins and Evolution As a System of... View Details

Keywords: Martha Lagace

01 Sep 2023
News

Case Study: The Home Team

Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details

Keywords: Jen McFarland Flint; Real Estate

19 Sep 2023
Blog Post

2023 Summer Internships in Business & Environment

response services by connecting customers’ distributed energy resource assets (DERs) to every wholesale electricity market in North America. The Product Partnerships team is responsible for conducting market research for partnership... View Details

21 Jul 2010
Research & Ideas

HBS Faculty Debate Financial Reform Legislation

across the financial system if they failed (think Lehman). Financial institutions that pose such a threat are the financial equivalent of nuclear power plants, providing an important service in many cases... View Details

Keywords: by Staff

01 Sep 2009
First Look

First Look: September 1

Evolution as a System of Governance, due for publication November 2009. The purpose of this monograph is to put forth an original concept of capitalism as a system of governance, including a theory of how it... View Details

Keywords: Martha Lagace

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Salesforce, which acquired the firm in 2021. Microsoft, meanwhile, was finally able to draw users to Teams, the free business communication platform it introduced in 2017 as part of Office 365. "Can these collaborative software platforms become an operating View Details

Keywords: by Lane Lambert; Information Technology; Technology

Web

Faculty - Creating Emerging Markets

Professor of Business Administration Research Interests : customer behavior , customer satisfaction , service management , service operations , service quality Interviews... View Details

01 Mar 2024
News

Counter Intelligence

single-channel business.” Among Christou’s first steps was to establish a data system that would help the company better understand its customers by tracking up to 80 percent of transactions. That led company leadership to ask how regular... View Details

Keywords: Amy Crawford

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

makes us happier. To begin their study, the researchers asked more than 6,000 people in North America and Europe, who earned a variety of incomes, whether they spent money on time-saving services. On both continents, those who outsourced... View Details

Keywords: by Dina Gerdeman

Web

Social Enterprise - Faculty & Research

lives of people and their societies. Rather, some organizations would be better off measuring shorter-term outputs or individual outcomes. Funders such as foundations and impact investors are better positioned to measure systemic impacts.... View Details

April 2007
Case

Microfinance in Bolivia: A Meeting with the President of the Republic

By: Michael Chu

Herbert Muller, chair of leading microfinance bank BancoSol, has met with Evo Morales one year after the populist leader's inauguration as president of Bolivia and proceeds to write an email to his fellow board directors. The bank is world famous for pioneering... View Details

Keywords: Risk and Uncertainty; Race; Government Administration; Business and Government Relations; Microfinance; Poverty; Interest Rates; Banks and Banking; Financial Services Industry; Bolivia; South America