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  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

Major Websites and Services By: Bates, Samantha, John Bowers, Shane Greenstein, Jordi Weinstock, and Jonathan Zittrain Abstract—This paper analyzes the extent to which the internet’s global domain name resolution (DNS) system has... View Details
Keywords: Sean Silverthorne
  • Web

Donor Societies - Alumni

Giving Donor Societies Giving Donor Societies Leadership Giving Recognizing donor generosity and foresight Our donor societies celebrate the commitment of alumni and friends to ensuring the School's continued excellence. Members enjoy View Details
  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

Monster.com or Indeed, and others designed specifically to recruit high-quality candidates from racial minority groups. Jackson observed that ShopCo leaders reacted with distaste to recruitment platforms in the second category that took a... View Details
Keywords: by Kristen Senz
  • Profile

Soltan Bryce

as the center of a community.” As a high school student, Soltan put in more than 1,000 hours of volunteer service with the local hospital, becoming, at age 16, one of the youngest EMTs certified in North Carolina. As a Morehead-Cain... View Details
  • Web

Leadership Initiative - Leadership

strategic priorities, including applied research, new executive course development, and key convenings with stakeholders in the leadership development space. Her insights from the LI inform her service on non-profit boards, allowing her... View Details
  • 02 May 2023
  • What Do You Think?

How Should Artificial Intelligence Be Regulated—if at All?

countries. In China’s early-April draft, the proposed regulation “would require (generative AI) services to generate content that reflects the country’s socialist values.” Ironically, the list doesn’t include the US. Calls are just now... View Details
Keywords: by James Heskett; Information Technology; Technology
  • February 2011 (Revised November 2012)
  • Case

Product Development at OPOWER

By: Thomas Eisenmann and Rob Go
OPOWER, a software startup that helps utilities engage their customers in ways that reduce energy consumption, is scaling rapidly. The company's new head of product management has designed a system to address a point of constant tension: whether to build custom... View Details
Keywords: Business Startups; Customer Relationship Management; Entrepreneurship; Growth Management; Product Development; Sales; Customization and Personalization; Energy Conservation; Environmental Sustainability; Information Technology Industry; Utilities Industry
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  • February 2022 (Revised March 2022)
  • Case

National Electric Vehicles Sweden (NEVS): Materializing a Vision

By: Shane Greenstein and Elena Corsi
In 2021, the car manufacturer National Electric Vehicle Sweden (NEVS) faced the challenge of securing funding from its investor to launch an innovative mobility solution based on fleets of shared autonomous driving (AD) cars. The system was complex as it required the... View Details
Keywords: Autonomous Vehicles; Product Design; Sustainable Cities; Transportation Networks; Auto Industry; Sweden; Europe
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  • October 2009 (Revised April 2010)
  • Supplement

Societe Generale (B): The Jerome Kerviel Affair

By: Francois Brochet
This case illustrates the tension/balance that firms with complex and risky business models must consider in designing their internal controls. It describes the environment in which a derivatives trader engaged in massive directional positions on major European stocks... View Details
Keywords: Risk Management; Governance Controls; Crisis Management; Financial Services Industry
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  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

create value and manage risk. Q: Most managers don't have law degrees, so who do they turn to get the legal background they will need to work with legal staff on the issues you identify? Will they need special training? A: I like to think... View Details
Keywords: by Sean Silverthorne; Legal Services
  • 17 Jul 2018
  • First Look

New Research and Ideas, July 17, 2018

in tastes. Our framework allows us to characterize matching equilibrium in a flexible way that includes as special cases the classic fully- and non-transferable utility models, collective models, and settings with taxes on transfers,... View Details
Keywords: Dina Gerdeman
  • June 2016
  • Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details
Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
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  • Program

Value Creation Through Effective Boards

Summary The impact of a corporate board can be significant—but the challenges faced by board members are increasingly complex. Designed to enhance your contribution as a corporate board member, this program provides the frameworks for... View Details
  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

various mechanisms that are discussed in the theoretical literature on collective action. We argue that several of these intuitive theoretical arguments rely on special additional assumptions that are often not made clear. We then review... View Details
Keywords: Martha Lagace
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

perverse effect of perpetuating the problem. Drawing on a case study of a professional service firm, we develop a multilevel theory to explain why organizations are caught in this conundrum. We present data suggesting that the work-family... View Details
Keywords: Dina Gerdeman

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services; legal services
    • 24 Apr 2018
    • First Look

    First Look at New Research and Ideas, April 24, 2018

    Tella, and Lucas Llach Abstract—This article is an introduction to the special collection on Argentine Exceptionalism. First, we discuss why the case of Argentina is generally regarded as exceptional: the country was among the richest in... View Details
    Keywords: Sean Silverthorne
    • 20 Apr 2009
    • Research & Ideas

    Misgovernance at the World Bank

    seat on the board? A: I think the main service we can provide is to show that board members can be held accountable by data that are publicly available. It would be relatively simple for the Bank to publish the amounts of development... View Details
    Keywords: by Martha Lagace
    • July 2000
    • Background Note

    Industry Transformation

    By: Michael E. Porter and Jan W. Rivkin
    One of the steepest challenges a strategist faces is to navigate his or her company through a period of industry transformation--an era of rapid and wholesale changes in industry structure. This note considers how periods of transformation typically unfold. It then... View Details
    Keywords: Technological Innovation; Management; Management Practices and Processes; Industry Growth; Industry Structures; Strategy; Competitive Strategy; Corporate Strategy; Service Industry; Service Industry
    Related
    • 20 Jul 2009
    • Research & Ideas

    Markets or Communities? The Best Ways to Manage Outside Innovation

    manufactuer's 787 Dreamliner, designed and built using more than 100 outside partners, is perhaps the most-watched example of the use of innovation networks. But already almost two years late, the project was dealt another blow last month... View Details
    Keywords: by Sean Silverthorne; Technology