Service Design - Publications - Faculty & Research

17 Dec 2013
First Look

First Look: December 17

of Apple's iPad made clear the need to transition his company to a new cloud-computing era. But the company's roots in the manufacture of Windows-powered desktop and notebook PCs bounded the creativity of his design and engineering teams.... View Details

Keywords: Carmen Nobel

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

analyzing that data and designing strategy around it. That’s one reason eight HBS professors pooled resources in June to launch the Competing on Business Analytics and Big Data Executive Education program. “It was unprecedented to engage... View Details

Keywords: by Dina Gerdeman

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

most memorably: “I find myself in a Claude Rains Casablanca moment here: ‘I’m shocked, shocked to find that FB and others are making money off my data when they give me their services for free.’” But “shocked” or not, reality probably... View Details

Keywords: by James Heskett; Web Services; Web Services

13 Oct 2010
First Look

First Look: October 13, 2010

http://hbr.org/2010/10/the-power-of-alumni-networks/ar/1 Prices or Knowledge? What Drives Demand for Financial Services in Emerging Markets? Authors:Shawn A.Cole, Thomas Sampson, and Bilal Zia Publication:Journal of Finance (forthcoming)... View Details

Keywords: Sean Silverthorne

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Recruiting Partners - Health Care

Careers Recruiting Partners Our recruiting partners include leading biotechnology, pharmaceutical, medical device, and diagnostic companies, as well as financial services, consulting, health care delivery, and health services... View Details

31 Mar 2023
Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

additional medical services like dental or long-term care, and patient cost sharing. How much health care is a right? Establishing a basic plan would require policymakers to wrestle with complex questions about access and cost. Defining... View Details

Keywords: by Kasandra Brabaw; Insurance; Health

01 Dec 2022
News

Future Vision

launched, Institute for the Study of Business in Global Society (BiGS) and the Digital, Data, and Design Institute at Harvard (D^3). What is their focus, and what do you hope to accomplish through them? For many decades, business has been... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Support Services

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Privacy Policy & Legal Info | HBS Online

a limited number of third-party contractors who perform certain functions on our behalf. For example, we work with a third party who helps us with participant support queries. Comments or other information posted or contributed by you to any part of a View Details

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Strategy & IT - Institute For Strategy And Competitiveness

Technology Three waves of IT-driven competition have radically reshaped competition in the past 50 years. The first wave of IT, during the 1960s and 1970s, automated individual activities in the value chain, ranging from order processing and bill paying to... View Details

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

impact within the community is designed to build ecosystems that deliver quality livelihood, health, and energy services at the last mile. During our visit, we had the chance to see and learn about several... View Details

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Judges - Alumni

Start-up culture and operations · Business model development · Team building and coaching · New business development Industry Consumer Products and Services (B2C), Technology Verticals Beauty, E-Commerce, FemTech, Lifestyles of Health and... View Details

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HBS - Financials | Supplemental Financial Information

which increased 6 percent and accounted for 43 percent of the group’s total annual sales in fiscal 2023. Revenue from Corporate Learning products and services increased 7 percent from fiscal 2022. Corporate Learning partners with... View Details

30 May 2023
News

Finding PRIDE

develop the curriculum for this Executive Education program. It will feature new cases, as well as in-person visits by US Senator Tammy Baldwin, actress Anna Deavere Smith, and designer Debbie Millman, with a focus on authentic... View Details

Keywords: Educational Services; Educational Services

04 Jan 2012
First Look

First Look: January 4

variables rather than givens for the analysis. Beyond identifying and specifying parties and fronts, negotiation campaign analysis and design calls for assessing interdependencies among fronts, deciding on separation v. combination of... View Details

Keywords: Carmen Nobel

01 Jun 2023
News

An Engine of Innovation

are on their journey. Nurturing Breakthrough Ideas READ MORE STORIES Nurturing Breakthrough Ideas READ MORE STORIES Explore is for those who don’t have an idea for a venture yet who might want to delve into design thinking and problem... View Details

Keywords: Jennifer Gillespie

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Information Technology | Harvard Business School

Information Technology AI Enhanced Learning: HBS IT and Faculty Collaborate on Research Navigator Bot Professor of Management Practice Joseph B. Fuller and HBS IT's Instructional Design team worked together to build a custom chatbot that... View Details

March 2015
Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details

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Purchase

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

The coronavirus pandemic has not only disrupted lives and businesses, it has illuminated underlying fragilities in the global value chain (GVC) that drives economies around the world. The smartphone you use many times daily is a product of a global value chain, View Details

Keywords: by Sean Silverthorne

20 Apr 2020
Blog Post

Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19

volunteer designers and engineers from across the globe. Where We Started Friday, March 13th, 2020. It’s one of the last “normal” days I vividly remember. It was the day before spring break, the day our classes were unexpectedly moved... View Details

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Industry Information - Alumni

rig data, equipment marketplace, and more. + – Entertainment Billboardbiz Read the latest music industry news as it relates to everything from the growth of streaming services to the legal and management issues impacting the world of... View Details

Publications