Service Design - Publications - Faculty & Research

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

The coronavirus pandemic has not only disrupted lives and businesses, it has illuminated underlying fragilities in the global value chain (GVC) that drives economies around the world. The smartphone you use many times daily is a product of a global value chain, View Details

Keywords: by Sean Silverthorne

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Drug & Alcohol Policy | About

staff, and is designed to ensure that we comply with the federal Drug-Free Workplace Act of 1988 and the Drug-Free Schools and Communities Act Amendments of 1989. The unlawful possession, use, or distribution of illicit drugs and alcohol... View Details

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

analyzing that data and designing strategy around it. That’s one reason eight HBS professors pooled resources in June to launch the Competing on Business Analytics and Big Data Executive Education program. “It was unprecedented to engage... View Details

Keywords: by Dina Gerdeman

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Strategy & IT - Institute For Strategy And Competitiveness

Technology Three waves of IT-driven competition have radically reshaped competition in the past 50 years. The first wave of IT, during the 1960s and 1970s, automated individual activities in the value chain, ranging from order processing and bill paying to... View Details

31 Mar 2023
Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

additional medical services like dental or long-term care, and patient cost sharing. How much health care is a right? Establishing a basic plan would require policymakers to wrestle with complex questions about access and cost. Defining... View Details

Keywords: by Kasandra Brabaw; Insurance; Health

01 Dec 2022
News

Future Vision

launched, Institute for the Study of Business in Global Society (BiGS) and the Digital, Data, and Design Institute at Harvard (D^3). What is their focus, and what do you hope to accomplish through them? For many decades, business has been... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Support Services

13 Oct 2010
First Look

First Look: October 13, 2010

http://hbr.org/2010/10/the-power-of-alumni-networks/ar/1 Prices or Knowledge? What Drives Demand for Financial Services in Emerging Markets? Authors:Shawn A.Cole, Thomas Sampson, and Bilal Zia Publication:Journal of Finance (forthcoming)... View Details

Keywords: Sean Silverthorne

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Value Measurement for Health Care - Institute For Strategy And Competitiveness

responsible for overseeing care delivery Financial executives who direct cost management for health care delivery organizations HR executives from large organizations who manage health care for employees, collaborate with health care institutions, or offer on-site... View Details

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Recruiting Partners - Health Care

Careers Recruiting Partners Our recruiting partners include leading biotechnology, pharmaceutical, medical device, and diagnostic companies, as well as financial services, consulting, health care delivery, and health services... View Details

01 Jun 2002
News

Up to the Challenge: Demola Gbadegesin - In the Right Direction

Gbadegesin has lived more than half of his life in the United States and speaks perfect English with a slight Midwestern accent, he is still at heart a Nigerian. Armed with his MBA, he will return home to launch an identification system View Details

Keywords: Susan Young; democracy; family; technology; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services; Architectural, Engineering, and Related Services

March 2015
Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details

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Privacy Policy & Legal Info | HBS Online

a limited number of third-party contractors who perform certain functions on our behalf. For example, we work with a third party who helps us with participant support queries. Comments or other information posted or contributed by you to any part of a View Details

23 Sep 2014
First Look

First Look: September 23

design principles and properties for a non-technical audience; reviews its past, present, and future uses; and points out risks and regulatory issues as Bitcoin interacts with the conventional financial system and the real economy.... View Details

Keywords: Sean Silverthorne

17 Dec 2013
First Look

First Look: December 17

of Apple's iPad made clear the need to transition his company to a new cloud-computing era. But the company's roots in the manufacture of Windows-powered desktop and notebook PCs bounded the creativity of his design and engineering teams.... View Details

Keywords: Carmen Nobel

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2022 Reunion Presentations - Alumni

session, Professor Beshears will lead a mini case discussion that serves as a launching pad for a presentation illustrating the power of the “choice architecture” approach for influencing the behavior of customers and employees. Participants will walk away with a... View Details

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

impact within the community is designed to build ecosystems that deliver quality livelihood, health, and energy services at the last mile. During our visit, we had the chance to see and learn about several... View Details

15 Mar 2017
Lessons from the Classroom

More Than 900 Examples of How Climate Change Affects Business

This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details

Keywords: by Carmen Nobel; Green Technology

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Industry Information - Alumni

rig data, equipment marketplace, and more. + – Entertainment Billboardbiz Read the latest music industry news as it relates to everything from the growth of streaming services to the legal and management issues impacting the world of... View Details

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

think? Original Article The week that I write this, I needed help programming a television set for recording purposes. Before being connected with the cable company service representative, I agreed to provide telephonic feedback about the... View Details

Keywords: by James Heskett

21 May 2021
Blog Post

Alumni Spotlight: Cissy Chen (MBA 2019)

Cissy Chen (MBA 2019) reflects on how her experience at HBS shaped her career and inspired her to make a difference in her home region of Asia through impact investing. How has your education at HBS helped to shape your career in impact and ESG investing? Though I... View Details

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