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Show Results For
- All HBS Web
(981)
- People (1)
- News (151)
- Research (723)
- Multimedia (3)
- Faculty Publications (525)
- 23 Jul 2014
- Lessons from the Classroom
Innovation Is Magic. Really
product and service experiences that exceed customer expectations and the offerings of competitors. What's the secret? Success in business as well as magic has less to do with clever marketing and more to do with the innovation process,... View Details
- Blog
Up Close: A Return to In-Person Executive Education Programs
When Greg Reisch added emergency services to his role as associate director of facilities management for Harvard Business School's Executive Education Programs, it was with a clear understanding of what that would entail—perhaps an... View Details
- 06 Dec 2021
- News
Case Study: Let’s Dance
services marketplace with operations in Latin America. Recchia is also an Entrepreneur-in-Residence at the HBS Rock Center for Entrepreneurship. The first thing that comes to my mind is that Lily could try to capitalize on the stories of... View Details
- 14 Nov 2006
- First Look
First Look: November 14, 2006
possibilities for expanding by building on the Clinic's platform of service delivery are investigated. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607013 Cluster... View Details
Keywords: Sean Silverthorne
- 18 Sep 2007
- First Look
First Look: September 18, 2007
and Brooke Barton, 309-320. John Wiley & Sons, Inc., 2007 Abstract After thirty years of development, commercial microfinance in the developing world—the provision of financial services to low income populations on a... View Details
Keywords: Martha Lagace
- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
- Web
Courses by Title - Course Catalog
3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2025 Q1Q2 3.0 Managing Service Operations Technology &... View Details
- 19 May 2009
- First Look
First Look: May 19, 2009
CalPERS' external fund managers, Dimensional Fund Advisors (DFA), and a service provider to DFA and CalPERS, KLD Research & Analytics. One question facing CalPERS with this new approach is whether to invest in PetroChina, which had... View Details
Keywords: Martha Lagace
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
developing countries. As a result, they must rely on the customer-pull approach: finding ways to solve customers' dilemmas without relying on novel science. Many multinationals entering developing countries pay lip service to serving... View Details
- 21 Oct 2014
- First Look
First Look: October 21
sustainability solutions to a range of client organizations. Megaprojects are finite-duration initiatives involving multiple diverse entities in the design and delivery of a large-scale development, such as a brand new ecologically... View Details
Keywords: Sean Silverthorne
- July 2011
- Teaching Note
Weber Shandwick: The Client Relationship Leader Program (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 408077. View Details
- 16 Feb 2016
- First Look
February 16, 2016
Marketing Studies Build It, Buy It, or Both? Rethinking the Sourcing of Advertising Services By: Silk, Alvin J., and Marta M. Stiglin Abstract—This paper provides an update on the current state of in-house agencies. Whereas traditional... View Details
Keywords: Sean Silverthorne
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
improved significantly in respect to speed, convenience, and cost. For example, I get Sunday delivery of Amazon through the post office as part of my Prime membership while Amazon, Instacart, and Google Express are currently experimenting... View Details
- 08 Oct 2013
- First Look
First Look: October 8
has sharply declined over the past 30 years, from 60% or 70% to only about 20%. What accounts for this trend? Disruption is coming for management consulting, the authors say, as it has recently come for law. For many years the professional View Details
Keywords: Sean Silverthorne
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
audience. "But it's also a hell of a lot of fun. If you have something that truly is new and different and better, if you can focus it on a market ... you can do amazing things against some awfully big competitors." "Disruption often comes in View Details
Keywords: by Martha Lagace
- 01 Mar 2005
- News
Answering the Call
magazine article about Shouldice in 1982, and it nicely illustrated excellence in the delivery of a service,” explains the case’s author, Professor James Heskett. “I knew we had a good story, and when I learned that Shouldice management... View Details
- 17 Apr 2012
- First Look
First Look: April 17
interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent... View Details
Keywords: Carmen Nobel
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Innovation in Health Care: How to Make Value-Based Delivery Work by Vijay Govindarajan (DBA 1978) and Ravi Ramamurti (DBA 1982) HBR Press Though still a pipe dream in the US, value-based competition (value as measured by patient outcomes... View Details
- 16 Apr 2019
- First Look
New Research and Ideas, April 16, 2019
Recommendations are based on analyses of individuals’ career histories in the professional services sector and other settings, such as appliance manufacturing, oil and gas, health care, and education. The article proposes strategies on... View Details
Keywords: Dina Gerdeman
- 24 Feb 2009
- First Look
First Look: February 24, 2009
distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who were American's best customers.... View Details
Keywords: Martha Lagace