Retail Operations - Publications - Faculty & Research

08 Jul 2014
News

Harvard Alumna and Milli Millu Founder in Her Own Words

01 Dec 2017
News

In My Humble Opinion: Truth Teller

things,” says Archie Norman (MBA 1979). “The genesis of any turnaround is facing into the unvarnished truth.” A somewhat unwilling veteran of doing “the hard things,” Norman became chairman of 133-year-old British retailer Marks & Spencer... View Details

Keywords: Julia Hanna

15 Jul 2014
First Look

First Look: July 15

refinement to use is critical because it can lead to dramatically different predicted outcomes. To better understand which refinement is more predictive of actual behavior, we conduct a controlled experiment in a setting central to View Details

Keywords: Carmen Nobel

04 Dec 2014
News

The 32 Hottest Startup CEOs In America

Keywords: Gilt Groupe; Glamsquad; Mink; Hinge; Birchbox; Nonstore Retailers; Nonstore Retailers; Nonstore Retailers

14 Jul 2015
News

Birchbox Debuts VR for Male Subscribers

Keywords: Nonstore Retailers; Nonstore Retailers

16 Feb 2004
Research & Ideas

Marketing Wine to the World

Australia, South Africa, Chile, etc.). Q: What do you see as the major differences between Old World and New World winemakers? A: The Old World market continues to be highly fragmented. The competitive landscape is filled with many small, privately held wineries, owned... View Details

Keywords: by Manda Salls; Consumer Products; Entertainment & Recreation; Food & Beverage

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

inside the firm to create subunits that define the operating core. As you will see, responsiveness is the critical objective for units close to the customer; economic efficiency and cost control are more important for units in the View Details

Keywords: by Robert Simons

28 May 2013
Research & Ideas

Can LEGO Snap Together a Future in Asia?

Asia," as one LEGO executive put it. Uncertainties of Asian retail. Many Asian countries lack a developed retail network. And while big chains like Walmart and Tesco are growing in China, the country still relies on many small... View Details

Keywords: by Kim Girard; Entertainment & Recreation

24 Nov 2009
First Look

First Look: Nov. 24

and Frances X. Frei Publication:Chap. 8 in Operational Control in Asset Management: Processes and Costs. 1st ed., edited by Michael Pinedo, 154-168. Denmark: SimCorp StrategyLab, 2010 Abstract This chapter examines patterns in the cost... View Details

Keywords: Martha Lagace

24 Jul 2007
First Look

First Look: July 24, 2007

General Corporation (DG) operates one of the leading chains of extreme value retailers in the United States. 2006 revenues reached $9.2 billion, making DG the 6th largest mass View Details

Keywords: Martha Lagace

14 Oct 2014
First Look

First Look: October 14

founded Netflix to provide a home movie service that would do a better job satisfying customers than the traditional retail rental model. But as it encountered challenges it underwent several major strategy shifts, ultimately developing a... View Details

Keywords: Sean Silverthorne

07 Oct 2010
News

Why Wal-Mart Went Shopping in Africa

Keywords: Professor Rajiv Lal; Miscellaneous Store Retailers; Miscellaneous Store Retailers

15 Jun 2015
News

Giving Small Boutiques a Global Reach

Keywords: Miscellaneous Store Retailers; Miscellaneous Store Retailers

December 2019
Case

Walmart Ecommerce (A): Picking up the Pace

By: Ramon Casadesus-Masanell and Karen Elterman

This case is an abridged version (part 1 of 2) of "Walmart's Omnichannel Strategy: Revolution or Miscalculation?" HBS Case No. 720-370. The (A) case discusses Walmart's early forays into online retail, as well as improvements made under Doug McMillon beginning in 2014.... View Details

Keywords: Acquisition; Strategy; Internet and the Web; Distribution; Distribution Channels; Competitive Strategy; Retail Industry; Bentonville; Arkansas; United States

Citation

Educators

Purchase

26 Feb 2009
News

Last Look - March 2009

Our thanks to HRPBA ’60-ers Sandy Krickovic Self and Nancy Needham Merrill, who recognized themselves as the second and third models in the photo. Self wrote: “In Malcolm McNair’s Marketing class, we were studying the women’s retail... View Details

Keywords: Keith Larson; Business Schools & Computer & Management Training; Educational Services; Apparel Manufacturing; Manufacturing

15 Jun 2021
News

Elevator Pitch: Dress Code

Video Embed Animation by Drue Wagner and Troubadour Image + Sound The Yes Julie Bornstein (MBA 1997), cofounder and CEO; former COO, Stitch Fix Jennifer Koen-Horowitz (MBA 1997), head of brand marketing and PR Vision: The Spotify of fashion Concept: The Yes builds a... View Details

Keywords: online shopping; fashion; mobile technology; entrepreneurship; startup; Nonstore Retailers; Nonstore Retailers

November 2006 (Revised September 2007)
Case

The Bollingers: Negotiating with Wal-Mart (A)

By: James K. Sebenius and Ellen Knebel

Describes the negotiations by Howard and Marilyn Bollinger over supplying a new product line to Wal-Mart, the world's largest retailer. The (A) case outlines the Bollingers' development of their product, the Wallpockett, documents their negotiation preparation for... View Details

Keywords: Negotiation Preparation; Product Development; Supply Chain; Problems and Challenges; Retail Industry