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Show Results For
- All HBS Web
(1,500)
- People (4)
- News (435)
- Research (943)
- Events (13)
- Multimedia (1)
- Faculty Publications (565)
- 26 Feb 2009
- News
Last Look - March 2009
Our thanks to HRPBA ’60-ers Sandy Krickovic Self and Nancy Needham Merrill, who recognized themselves as the second and third models in the photo. Self wrote: “In Malcolm McNair’s Marketing class, we were studying the women’s retail... View Details
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
shorter read times did not appear to come at the expense of clinical quality; the rates of "discrepancies" reported by customers was low. The researchers point to prior research to explain why. Repeated experience helps the service provider learn the customer's... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
Brightstar and Encore, which act as trade-in white labels for large retail chains and mobile carriers. Sure, these competitors lack Gazelle's brand in the eyes of consumers and Gazelle's website has a great NPS score, but I worry that... View Details
Keywords: ecommerce; Kathy Korman Frey; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
“It’s been a great boost, and top-line results followed.” What’s ahead: Last spring the company raised $15 million in Series B funding, which will help GAIA expand into other densely populated urban areas in Mexico, as well as on the mobile and View Details
Keywords: Jen McFarland Flint
- December 2021 (Revised September 2022)
- Case
Moleskine: Daniela Riccardi Turns the Page
By: Ryan Raffaelli and Sarah Gulick
Newly appointed CEO Daniela Riccardi needed to develop and present an action plan to the board of the company that owned Moleskine. Riccardi was hired because Moleskine had recently overextended its reach and needed more focus and discipline. Having previously served... View Details
Keywords: Rebranding; Brands and Branding; Organizational Change and Adaptation; Operations; Planning; Retail Industry; Italy
Raffaelli, Ryan, and Sarah Gulick. "Moleskine: Daniela Riccardi Turns the Page." Harvard Business School Case 422-044, December 2021. (Revised September 2022.)
- July 2007 (Revised March 2008)
- Background Note
Staging Two-Sided Platforms
By: Thomas R. Eisenmann and Andrei Hagiu
Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details
Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry
Eisenmann, Thomas R., and Andrei Hagiu. "Staging Two-Sided Platforms." Harvard Business School Background Note 808-004, July 2007. (Revised March 2008.)
- 01 Feb 1999
- News
New HBS Alumni Board Members
former U.S. naval officer, Mendell was a Baker Scholar at HBS. He and his wife, Andrea, have two children. Linda S. Oubré (MBA '84), a native of Los Angeles, is director and division president of BriteSmile, Inc., a specialty retailer... View Details
- 17 May 2017
- News
Nisa Godrej Takes Over
chief marketing officer is Anuradha Aggarwal. Nestle India has a woman in its management committee and two on its board of directors. Godrej Group itself recently appointed former Starbucks India CEO Avani Davda to head its gourmet retail... View Details
- 01 Mar 2015
- News
Fıelds of Gold
expensive foods, retailing at $4,000 or more a pound. Iran is the largest producer of this highly prized spice, which stains food a brilliant golden hue, but David Luo (MBA 2011) believes that Afghanistan could become the world’s... View Details
- November 2017 (Revised May 2019)
- Case
Wayfair: Fast Furniture?
By: Janice H. Hammond and Anna Shih
Hammond, Janice H., and Anna Shih. "Wayfair: Fast Furniture?" Harvard Business School Case 618-036, November 2017. (Revised May 2019.)
- 01 Dec 2014
- News
Instilling Production with Principles
pro-environmental policies are money savers and the key to her company’s continued success, Yang says. More Retail Revolutions Recycling the Consignment Shop Bigger than the local consignment shop and easier than eBay, thredUP, cofounded... View Details
- 01 Jun 2006
- News
Sleight of Hand
Camirand Photo Courtesy Guy Camirand It turns out that sawing ladies in half or pulling rabbits out of hats doesn’t worry professional magicians nearly as much as a bad case of dry hands. High-performance legerdemain, such as palming coins or making cards disappear,... View Details
- 01 Jun 2014
- News
Ready for Takeoff
vacant. "The country stops. The days that Brazil plays, it will be a national holiday," Sender says. This year, though, Sender won't have much time to celebrate. As CEO of TAM Airlines, Brazil's largest, she'll be managing operations at... View Details
- 01 Dec 2007
- News
Lighten Up
Coup says. “Timberland’s on two orders of magnitude larger than us in terms of people, in terms of sales, in terms of complexity of operations, and in terms of the number of countries it operates in.” But size has its advantages. As a... View Details
- 01 Mar 2017
- News
Weaving Success in India
Ramanathan Nalli (OPM 22, 1995), formerly chairman, now serves as vice chairman of the Nalli Group of Cos. Under his leadership, the company grew from one retail store in Chennai to 30 locations throughout India, selling 1.5 million saris... View Details
Keywords: April White
- 26 Feb 2014
- News
How Grocery Bags Manipulate Your Mind
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
(PLDA 15, 2013) SESERI: E-commerce—and retail, more broadly—is one of the areas that will benefit the most from AI. It will enable retailers to provide much better experiences to consumers. For instance, AI will be able to predict what I... View Details
Keywords: April White
- 04 Aug 2014
- News
The Best and Worst of Family Businesses
- 01 Mar 2018
- News
What I Do: Philippe Hellich (MBA 1996)
ever-present too, be it a customer tripping on a display or an entire country divorcing itself from established trading protocols. “The diversity of risks is what makes this job so exciting,” says the man whose task it is to prevent issues from striking the business... View Details
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the firm... View Details
Keywords: by Robert S. Kaplan & David P. Norton