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Show Results For
- All HBS Web
(1,549)
- News (260)
- Research (1,132)
- Events (2)
- Multimedia (1)
- Faculty Publications (363)
- 14 Apr 2003
- Research & Ideas
Pay-for-Performance Doesn’t Always Pay Off
their ability to reach if not surpass the goals, start banking on the extra money. In practice, however, the process of connecting pay to performance may be far trickier that it at first appears, according to HBS professor Michael Beer.... View Details
Keywords: by Martha Lagace
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details
- 15 Feb 2023
- News
Grand Ambitions in the Great Plains
pretty used to explaining what it takes to decarbonize the atmosphere. The basic science has been understood for nearly a century and the first movers in the sector got their start more than a decade ago. But the process is still a... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
especially with grocers, is that they use these cards to give discounts at the checkout. In the process of doing this, they have accumulated a lot of data. What they do with that data is anybody's guess. Other retailers, such as Talbots... View Details
- 31 May 2016
- HBS Case
Who Owns Space?
lofty target of commercial space travel, where he hoped to change the New Space sector as dramatically as Amazon was changing retail. His timing was characteristically prescient, since NASA was in the process of winding down its space... View Details
- 20 Mar 2025
- Blog Post
IFC India 2025: Illuminating India’s Solar Future: Reflections on Tata Solar Manufacturing Plant Visit
during this field course. From solar cell to module assembly, the processes showcased precision and commitment to quality. Tata Solar has been a leader in the solar industry for over 33 years, combining a legacy of excellence with... View Details
- 13 Feb 2006
- Research & Ideas
The Hidden Market for Babies
process of thinking about possibly adopting a third child (we already had two through old-fashioned means). And as I was doing personal research into adoption, it struck me one day that adoption was really just the flip side of... View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
early-stage venture capital firm Glasswing Ventures, Seseri is more focused on today’s “narrow” artificial intelligence: technology capable of mimicking human thought processes and learning when applied to a specific task. “If you go... View Details
Keywords: April White
- 23 Jan 2007
- First Look
First Look: January 23, 2007
enhance the due diligence process for mergers and acquisitions, and to support continuous improvement activities such as lean management and benchmarking. In presenting their model, the authors define the two questions required to build... View Details
Keywords: Martha Lagace
- 12 Jan 2016
- First Look
January 12, 2016
November–December 2015 Operations Research Active Postmarketing Drug Surveillance for Multiple Adverse Events By: Goh, Joel, Margrét V. Bjarnadóttir, Mohsen Bayati, and Stefanos A. Zenios Abstract—Postmarketing drug surveillance is the View Details
Keywords: Carmen Nobel
- 22 Dec 2015
- First Look
December 22, 2015
enterprises. The focus is on supply- and demand-side factors that help explicate cross-border expansion. The article explores how appropriability-informed and legacy-shaped entrepreneurial imagination motivates a process of creation and... View Details
Keywords: Carmen Nobel
- 17 Jan 2017
- First Look
First Look at New Research: January 17
forthcoming Handbook of International Trade and Transportation Transportation Cost and the Geography of Foreign Investment By: Alfaro, Laura, and Maggie Chen Abstract—Falling transportation costs and rapid... View Details
Keywords: Sean Silverthorne
- 12 Feb 2013
- First Look
First Look: Feb. 12
that a decision maker may use in a multiattribute decision problem. In addition, it may be used to tailor the utility elicitation process to the comfort level of the decision maker. The new conditions, and the corresponding functional... View Details
Keywords: Sean Silverthorne
- 01 Mar 2010
- News
Lords of Strategy
strategy revolution was a way of systematically putting together all the elements that determined their corporate fate, in particular, the three Cs central to any good strategy: the company’s costs, especially costs relative to other... View Details
- 07 Sep 2011
- First Look
First Look: Sept. 7
information when told that previous respondents have made sensitive disclosures. We provide evidence of the process underlying this effect and rule out alternative explanations by showing that information on others' propensity to disclose... View Details
Keywords: Sean Silverthorne
- Profile
Yubo Cui
and its Chinese stakeholders. In a joint venture with BYD Auto, Daimler was determined to develop and manufacture an affordable electric car. “Our goal was to make it a family car, not a luxury toy,” says Yubo. “We worked ridiculously hard to reduce the View Details
Keywords: Manufacturing/Energy
- 23 Jul 2024
- Research & Ideas
Forgiving Medical Debt Won't Make Everyone Happier
been enduring the hospital collections process for 12 months or 15 months, once that debt has been sent to collections, it's very unlikely to be repaid. Debt relief—at that point—comes too late to have a meaningful impact on people's... View Details
- 16 Jan 2014
- Research & Ideas
Resolving Patent Disputes that Impede Innovation
and reasonable terms. "The LOA process [is] to ask patent holders if they are willing to grant licenses on Reasonable and Non Discriminatory terms," the brief reads. "The term 'reasonable,' however, is inherently vague, and... View Details
- 26 Mar 2013
- First Look
First Look: March 26
ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively related to customer... View Details
Keywords: Sean Silverthorne
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
service quality are more or less immune from the high-end challenger. These findings suggest that before mounting a counterattack on a competitor's incursion, it's important to understand your customer priorities and your business's place along the service View Details
Keywords: by Julia Hanna