Publications

Publications

Filter Results: (2,076) Arrow Down
Filter Results: (2,076) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 45 of 2,076 Results →
  • January – February 2011
  • Article

'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers

By: Elie Ofek, Zsolt Katona and Miklos Sarvary
The Internet has increased the flexibility of retailers, allowing them to operate an online arm in addition to their physical stores. The online channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also... View Details
Keywords: Price; Profit; Marketing Channels; Consumer Behavior; Online Technology; Retail Industry
Related
  • Web

Leadership - Faculty & Research

approach these leadership roles to withstand the pressures that can divert behavior away from the espoused purposes and ethical standards of medicine? July–August 2014 Article How the Other Fukushima Plant Survived By: Ranjay Gulati ,... View Details
  • 25 Oct 2011
  • Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

grown accustomed to the thrill of victory. "This is not what Red Sox fans want to hear," commented sports columnist Dan Shaughnessy. "In Boston the message needs to be 'win now.'" Within a matter of weeks, Epstein had launched an all-star View Details
Keywords: by Carmen Nobel; Sports; Banking
  • Web

About - Race, Gender & Equity

Professor in the Organizational Behavior Unit at Harvard Business School. Profesor Ramarjan's research examines how people can work fruitfully across social divides, with a particular emphasis on identities... View Details
  • 2011
  • Article

The Consumer Psychology of Mail-in Rebates

By: John T. Gourville and Dilip Soman
Consumers who buy a product intending to use an accompanying mail-in rebate often do not redeem the rebate. To explain this behavior, we argue that consumers use an anchoring and adjustment approach to predicting the likelihood of redeeming a rebate. In keeping with... View Details
Keywords: Product Marketing; Consumer Behavior; Sales; Motivation and Incentives
Related
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

studies conducted in numerous countries and contexts have consistently demonstrated that setting specific, challenging goals can powerfully drive behavior and boost performance. Advocates of goal setting have had a substantial impact on... View Details
Keywords: Martha Lagace
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

push-the-limit culture, which some employees viewed as toxic and sexist. And WeWork cofounder Adam Neumann, whose self-aggrandizing behavior belied the company’s major troubles, proved to be an immature executive, he says. “Authenticity... View Details
Keywords: by Lane Lambert
  • 01 Feb 2001
  • News

What Makes a Good Leader

Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders... View Details
Keywords: Management
  • Summer 2014
  • Article

When Does a Platform Create Value by Limiting Choice?

By: Ramon Casadesus-Masanell and Hanna Halaburda
We present a theory for why it might be rational for a platform to limit the number of applications available on it. Our model is based on the observation that even if users prefer application variety, applications often also exhibit direct network effects. When there... View Details
Keywords: Platform Governance; Direct Network Effects; Indirect Network Effects; Complements; Tragedy Of The Commons; Equilibrium Selection; Coordination; Foresight; Strategy; Value Creation; Digital Platforms; Balance and Stability; Decision Choices and Conditions; Consumer Behavior; Applications and Software; Network Effects
Related
  • Web

Finance - Faculty & Research

the limited impact. Keywords: Revenue ; Small Business ; Health Pandemics ; Spending ; Consumer Behavior Citation Read Now Related Kim, Olivia S., Jonathan A. Parker, and Antoinette Schoar. "Revenue Collapses and the Consumption of Small... View Details
  • 07 Oct 2008
  • First Look

First Look: October 7, 2008

Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions-assumptions about the fundamental qualities of the phenomenon... View Details
Keywords: Martha Lagace
  • 05 May 2022
  • Research & Ideas

Why Companies Raise Their Prices: Because They Can

says. Rising prices don’t stop consumers To test consumers’ willingness to keep buying higher-priced everyday goods, the researchers examined Kilts Nielsen scanner and consumer panel data for about 14.4 million retail products in 133... View Details
Keywords: by Rachel Layne
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

buying Alstom, GE’s chief energy competitor, but ignored warnings from wary board directors and senior executives who claimed Alstom had made bad deals and otherwise performed poorly. Since the acquisition, Alstom has struggled—and today... View Details
Keywords: by Dina Gerdeman
  • 12 May 2021
  • Book

The Hard Truth About Being a CEO

Fubini, a senior lecturer in the Organizational Behavior Unit at Harvard Business School, poured that knowledge, along with a list of lessons learned from researching leaders past and present into the book... View Details
Keywords: by Michael Blanding

    Sandra J. Sucher

    Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

    Keywords: apparel; banking; brokerage; clothing; fashion; financial services; furniture; hotels ＆ motels; retail financial services; retailing; service industry
    • 10 Jan 2024
    • Research & Ideas

    Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

    percent or less for bad service. That was the expectation up until COVID.” However, “post-COVID,” as businesses came back from pandemic-induced lockdowns, consumer behavior shifted. “Consumers started to realize the value of waitstaff... View Details
    Keywords: by Anna Lamb, Harvard Gazette
    • 01 Oct 2007
    • Research & Ideas

    Encouraging Dissent in Decision-Making

    of the Organizational Behavior unit also sees an aware, open, and inquiring senior team as critical to sound decision-making. "The key is for senior teams to be able to hold paradoxical ideas, or to... View Details
    Keywords: by Garry Emmons
    • 09 Jun 2009
    • First Look

    First Look: June 9

    a task that requires information on companies' emissions levels, risks, and reduction opportunities. This paper explores the conditions under which firms participate in this endeavor. Building on theories of how social activists inspire changes in View Details
    Keywords: Martha Lagace
    • Web

    For Alumni - Doctoral

    Student* Recommended PHD Program Accounting & Management Business Economics Health Policy (Management) Management Marketing Organizational Behavior Strategy Technology & Operations Management Why are you... View Details
    • 24 Jun 2014
    • First Look

    First Look: June 24

    innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help-but there's only one way to ensure sustained innovation: you need to lead it-and... View Details
    Keywords: Sean Silverthorne