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  • All HBS Web  (3,192)
    • People  (5)
    • News  (552)
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    • Events  (9)
    • Multimedia  (3)
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  • October 1976
  • Background Note

Industry Structural Change

By: Michael E. Porter
Presents a framework for understanding and predicting industry structural change. Examines 1) the important underlying forces causing structural change, 2) the key relationships among industry elements in the process of change, and 3) some implications of change for... View Details
Keywords: Framework; Industry Structures; Organizational Change and Adaptation; Organizational Structure; Strategy; Corporate Strategy
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Porter, Michael E. "Industry Structural Change." Harvard Business School Background Note 377-051, October 1976.
  • 23 Sep 2009
  • Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • April 2024
  • Supplement

Cyrus 3.0: Turning a Traditional Business Model on Its Head (B)

By: James Heskett
The objective of improved work-life balance is achieved. However, it prompts a discussion of whether management should take on special events during what is now a long weekend in order to improve the bottom line even more. The case raises questions about other... View Details
Keywords: Business Model; Organizational Change and Adaptation; Work-Life Balance; Strategic Planning; Profit
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Heskett, James. "Cyrus 3.0: Turning a Traditional Business Model on Its Head (B)." Harvard Business School Supplement 924-305, April 2024.
  • March 2018
  • Case

Zensar Technologies Ltd.

By: Joseph B. Fuller and Tanvi Deshpande
Zensar, an established mid-tier IT services company based in India, is known for its customer-centric approach and close-knit culture. Sandeep Kishore has recently stepped in as the MD and CEO, replacing the previous CEO of 15 years. Kishore is developing his strategy... View Details
Keywords: Digitalization; Business Processes; Strategy; Leading Change; Organizational Culture; Information Technology Industry
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Fuller, Joseph B., and Tanvi Deshpande. "Zensar Technologies Ltd." Harvard Business School Case 318-051, March 2018.
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

questions and concerns. Placing value only on getting things right the first time, organizations are unable to take the risks necessary to improve and evolve. By contrast, firms that put a premium on what Edmondson calls... View Details
Keywords: Martha Lagace
  • 2013
  • Book

Manufacturing Morals: The Values of Silence in Business School Education

By: Michel Anteby

Corporate accountability is never far from the front page and Harvard Business School trains many future business leaders. But how does HBS formally and informally ensure its members embrace proper business standards? Relying on his faculty experience, Michel Anteby... View Details

Keywords: Ethics; Moral Sensibility; Business Education; Higher Education; Education; Education Industry; United States
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Anteby, Michel. Manufacturing Morals: The Values of Silence in Business School Education. University of Chicago Press, 2013.

    Manufacturing Morals: The Values of Silence in Business School Education (book)

    Corporate accountability is never far from the front page and Harvard Business School trains many future business leaders. But how does HBS formally and informally ensure its members embrace proper business standards? Relying on his first-hand faculty... View Details

    • May 2022
    • Case

    Executive Decision-Making at Zola

    By: Amy C. Edmondson and Michael Roberto
    In April 2020, Rachel Jarrett, President and COO of wedding technology company Zola, called a meeting with the organization’s key decision-makers. The company had previously launched three business expansions: a vendor marketplace, a wedding apparel division, and a... View Details
    Keywords: Decision Making; Voting; Decision Choices and Conditions; Management Skills; Management; Management Style; Organizations; Organizational Culture; Technology Industry; Entertainment and Recreation Industry; United States
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    Edmondson, Amy C., and Michael Roberto. "Executive Decision-Making at Zola." Harvard Business School Case 622-074, May 2022.
    • Program

    Driving Digital Strategy

    AI. We will challenge existing paradigms and develop a deep understanding of how technology impacts business strategy, operations, and leadership. We aim to ignite your entrepreneurial spirit and empower you to exploit the potential of technology to build your View Details
    • 04 Sep 2021
    • News

    Companies Need More Workers. Why Do They Reject Millions of Résumés?

    • 11 Feb 2013
    • Research & Ideas

    Neuroeconomics: Eyes, Brain, Business

    seem like an odd fit. But the fact is that the business world has been paying increasing attention to how the brain works. The field of neuroeconomics has gained ground in the past 10 years, with work exploring the brain processes that... View Details
    Keywords: by Carmen Nobel
    • September 2005 (Revised April 2010)
    • Case

    Scharffen Berger Chocolate Maker (A)

    By: Daniel C. Snow, Steven C. Wheelwright and Alison Berkley Wagonfeld
    Scharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics... View Details
    Keywords: Production; Business Processes; Organizational Change and Adaptation; Performance Capacity; Quality; Expansion
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    Snow, Daniel C., Steven C. Wheelwright, and Alison Berkley Wagonfeld. "Scharffen Berger Chocolate Maker (A)." Harvard Business School Case 606-043, September 2005. (Revised April 2010.)
    • March 1995 (Revised March 1995)
    • Case

    Smashing the Cube: Corporate Transformation at CIBA-GEIGY Ltd.

    By: David J. Collis and Elizabeth Wynne Johnson
    CIBA-GEIGY is a large, diversified multinational corporation that transforms itself in the 1990s through a massive structural and cultural change. The case describes the changes implemented and the processes used to effect change in portfolio, people, and structures.... View Details
    Keywords: Restructuring; Change Management; Transformation; Investment Portfolio; Multinational Firms and Management; Organizational Culture; Corporate Strategy
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    Collis, David J., and Elizabeth Wynne Johnson. "Smashing the Cube: Corporate Transformation at CIBA-GEIGY Ltd." Harvard Business School Case 795-041, March 1995. (Revised March 1995.)
    • 2011
    • Article

    Organizational Errors: Directions for Future Research

    By: Paul S. Goodman, Rangaraj Ramanujam, John S. Carroll and Amy C. Edmondson
    The goal of this paper is to promote research about organizational errors—i.e., the actions of multiple organizational participants that deviate from organizationally specified rules and can potentially result in adverse organizational outcomes. To that end, we advance... View Details
    Keywords: Research; Organizations; Interests; Managerial Roles; Governing Rules, Regulations, and Reforms; Management Practices and Processes; Learning
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    Goodman, Paul S., Rangaraj Ramanujam, John S. Carroll, and Amy C. Edmondson. "Organizational Errors: Directions for Future Research." Research in Organizational Behavior 31 (2011): 151–176.
    • June 2011
    • Case

    Changes to Harvard University's Governing Board

    By: Rakesh Khurana and Eric Baldwin
    This case examines the decision made by the governing board of Harvard University, known as the Harvard Corporation, to alter its size and operations. The case provides background on Harvard's history, its existing governance structure, and some of the issues that... View Details
    Keywords: Organizational Structure; Organizational Change and Adaptation; Change Management; Decisions; Education Industry
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    Khurana, Rakesh, and Eric Baldwin. "Changes to Harvard University's Governing Board." Harvard Business School Case 411-101, June 2011.
    • Research Summary

    Managing Networked Businesses

    By: Thomas R. Eisenmann
    Platform-based businesses that leverage network effects face a distinctive set of management challenges. A platform encompasses components and rules that facilitate interactions between the platform's users. A platform-based product or service exhibits a network... View Details
    • April 2019 (Revised June 2019)
    • Case

    From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves' (A)

    By: Tsedal Neeley, JT Keller and James Barnett
    Thierry Breton, chairman and CEO of IT company Atos, faced a pivotal juncture. After spending eight intense years scaling the company globally to over 100,000 employees in 70 countries, he was ready to take the next crucial step. Breton was convinced that rapid digital... View Details
    Keywords: Dual Digital Transformation; Transformation; Disruption; Employees; Competency and Skills; Training; Decision Making; Digital Transformation
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    Neeley, Tsedal, JT Keller, and James Barnett. "From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves' (A)." Harvard Business School Case 419-027, April 2019. (Revised June 2019.)
    • 24 Jan 2017
    • News

    How a former Clinton aide is rewriting Silicon Valley’s political playbook

    • October 2006 (Revised January 2008)
    • Case

    Clinical Change at Intermountain Healthcare

    By: Richard M.J. Bohmer and Erika Ferlins
    Provides a detailed description of the way in which several improvements and innovations in clinical care were arrived at. Describes individual insights, how these were evaluated and validated, and how they were translated into improved medical practices. The changes... View Details
    Keywords: Health Care and Treatment; Innovation and Invention; Business Processes; Performance Improvement; Practice; Health Industry
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    Bohmer, Richard M.J., and Erika Ferlins. "Clinical Change at Intermountain Healthcare." Harvard Business School Case 607-023, October 2006. (Revised January 2008.)
    • 2022
    • Case

    Tesla's Battery Supply Chain: A Growing Concern

    By: Andrew J. Hoffman
    In October 2021, the fictional vice president of supply chain sustainability at Tesla is working on finding the best way to achieve Tesla's goal of 100% recycling for the batteries in its electric vehicles (EVs) as they reach their end of life. A major challenge in... View Details
    Keywords: Supply Chain Management; Environmental Sustainability; Corporate Social Responsibility and Impact; Governance Compliance; Metals and Minerals; Auto Industry
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    Hoffman, Andrew J. "Tesla's Battery Supply Chain: A Growing Concern." William Davidson Institute Case 9-884-554, 2022.
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